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December 2023 by Cory Lieb
I stumbled upon this location by accident after exiting I-485 with a flat tire. The entire staff was super welcoming and polite which was a relief as I was a bit flustered given the circumstances. They got me in as soon as they could and were able to patch what ended up being a nail puncture. This occurred at the beginning of an 8-hour drive to Pennsylvania, so I was very appreciative for their quick and effective service.
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November 2023 by Tish M
Depending on who's working and what you're trying to get, I wouldn't recommend. If the manager is in, then you're fine. If you're getting an oil change, you'll be in and out. Anything else, they will tell you information on the phone that differs from what you're told in person. Over the phone a person told me he could patch a tire but when I got there he said they don't patch tires. Another time, I told him that after bringing my car by, it was returned to me with a flat tire. The same person told me that he didn't see anything that would have caused a flat tire, it was because of some object at the gas station that's next door, and that he could see if he could patch up my tire. I don't get consistently good service or help from this location so I wouldn't recommend.
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November 2023 by Andrea Pattington
Stopped by to have my spare tire put back underneath my car as a few other nearby shops said they were not able to do it and Antwuan and Hector assisted me with no questions ask. Very polite and got the job done within minutes!
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October 2023 by PS
Wow, I was pleasantly surprised by the fast and friendly service at this Jiffy Lube at Northlake - W. WT Harris Blvd. location by the QT gas station - I-485. Clint, Alfred and the manager were all so professional and worked as a team. The lobby and shop were clean. During this visit, I had an oil change and replaced both cabin and air filters. I will definitely return and will have all 4 of our vehicles serviced at this location. Keep up the great job!Don't forget to check online for coupons.
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September 2023 by Jaclyn Martinez
Just got my car serviced here and had the best, professional, and quick experience ever! Daniel and Antoine were so amazing and helpful. They explained the process and concerns in clear polite manner. I will definitely come back again.
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September 2023 by Tristan Teasley
I read thru the bad reviews and I just don't agree. I found the staff to be kind, experienced, and honest. I have been to this location several times with great experiences. This most current time was for an inspection. Unfortunately my car indicated it was "not ready" for the inspection machine so they could not continue with the inspection. I had to hop on a work call as they finished up the testing. The technician was kind enough not to interrupt me as I finished my work call. After I finished my call, "C" the manager, went over the results. He told me to drive around 485 and bring it back.I did as he suggested and brought it back a few days later. Even though "C" was short staffed and working on two different fleet vehicles, he was still able to fit me in. Just as he had said, the car passed inspection. I would like to note that he informed me that my brake fluid needed to be changed. He showed it to me and I agreed as I knew it had been a while. I asked him if my coolant needed to be flushed/changed and he said it looked fine. I appreciate that honestly.I would definitely recommend this location for inspections, oil changes, and other services they offer.Service: Oil change
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September 2023 by Ryan Preskenis
We came in on short notice needing help with car stalling and oil issues. Fantastic service was provided and they were able to diagnose the issues with our car as well as replace all our old parts and drain fluid build up. The staff was super friendly and I would recommend coming here for all your routine car needs/questions.
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September 2023 by Austin Richardson
From the moment I pulled up the staff was very friendly, professional and personable. They got me in and out quickly and kept me informed through the entire process on issues with my car, prices, and general product information. I'll definitely be coming back! Thank you C!
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September 2023 by Maria Vitale
Had an issue with a possible leaky tire. They didn't try to get any money from me, and let me know right off the bat that it was a sensor issue. Grateful for their honesty!Service: Tires
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August 2023 by Scott S.
I went to this location for a state inspection. The manager came back 15 minutes later to report it needed brakes and rotors on both axles or else it would fail the inspection. This was quoted at $700. I left.Two days later I took my car to a Goodyear location to be inspected. There were no problems with it. I specifically asked to have the brakes and rotors checked. I knew everything was fine but I wanted a second professional opinion.Avoid this Jiffy Lube unless you know cars and understand their con. Buyer be ware.
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August 2023 by Sherena Reid
This is my first time coming to this location. I must say they exceed my expectations. The manager came in with updates to everyone and had so much great energy. To say they were short staffed they moved fairly quickly. I was in town visiting and I will definitely make this my location to come to when I finally move to town.Service: Oil change
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July 2023 by Lelia Dayson
Beware. Do not sit in the waiting room and not pay attention to the service being done on your vehicle. I came in with the expectation of getting an oil change, however, I did not expect to leave with my car sounding like a race car. After driving the manager to the light and pointing out the noise he consistently stated that’s your acceleration. I am the only one who drives my car so I know what it sounds like on take off. He continued to check under the hood and attempt to assure me that there was no noise and everything was done properly. I am dissatisfied at the fact that I’m telling you I have never heard my car that I maintenance regularly make this noise on acceleration. I literally watched the mechanic struggle to put the filter back in and even questioned if everything was ok before paying. I declined a refund because what will that change. Jiffy lube was my go to but I’m good on that moving forward.
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July 2023 by Google user
Today Mr Alfred attending me, in last minutes before closing. They was happy doing his job and great costumer service. Great attitude. thanks Mr Alfred. see you next time!
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June 2023 by DELTA T *Air Conditioning*
Today Mr Alfred attending me, in last minutes before closing. They was happy doing his job and great costumer service. Great attitude. thanks Mr Alfred. see you next time!
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May 2023 by Walter Rasby
I had great experience at this minority managed business! The professionalism, customer service, service delivery and transparency of business was top notch!!!! I plan to return for any services that they offer and I would recommend their services to anyone looking for a seamless, top tier service!Services: Oil change
