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January 2024 by Troy Green
Everyone was kind & professional. Always trust the staff with my vehicle
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January 2024 by Jarell Sellars
They told me I needed 4 brakes, clean sludge out my engine and front and back wiper blades was 1800.00 a total rip off felt offensive I got a guy to come to my house and fix my brakes 120 and I don’t need back brakes they were good so another lie.
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January 2024 by Calvin Wilson
Excellent customer service. True teamwork. I was in and out with efficiency
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January 2024 by Calvin Jefferson
I was serviced at 216 Eastway Dr, Charlotte NC…the service was amazing by everyone there…Brandon did exceptionally well, he was very informative & explained to me what I needed and I felt comfortable spending a little extra only because he said I needed…he’s knowledge made me trust him
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January 2024 by Jolie Sylla
The technician and the store manager were both courteous, detailed oriented and professional. I always received the highest customer service every time I visit. I will definitely recommend anyone!
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December 2023 by Bilal
Worst customer I’ve ever experienced in my life. The manager Shane got mad at me because I didn’t want to put synthetic oil in my 4 cylinder 39k mile Honda Civic. When I asked him for synthetic blend option he told me they don’t offer that at HIS store and if I’m broke just say that. Never going to any jiffy lube again.
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December 2023 by LaWandra Williams
Quick in and out service. They give normal recommendations on service and don't try to upcharge. Service is good here .
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November 2023 by Hank Anderson
I agree with Omar I had a similar experience at the same location at 216 Eastway Drive, Charlotte NC, 28213. I came in for an inspection for my Granddaughters car, in which I had just put new rotors and brake pads on all tires back in March. My Granddaughter only drives to work and school so there has not been a lot of driving that she’s done.On my work order #3492 the names listed are Calvin M and Brandon R. Once the inspection was done I was told that that the “Foot Brake” failed. When I asked what that meant I was told that I needed brakes. I specifically asked what brakes? He told me all brakes, and we can take care of that for you for $137.00. I told him that I have a mechanic that can do that and bring it back.He then began to act as if he demanded that I get it done there, saying that if I was to take it elsewhere I would be wasting my time and then immediately said so are you going to get it done here or not? I was furious. That is not the way you treat a paying customer. Once my mechanic did the job we discovered that the brakes are nowhere near run down.I have had to pay $70 for brake pads for the front and back in which I have receipts for. I am disgusted at the fact that I was basically forced into work that I could have done without paying an excessive amount of money that was asked from me when times are hard as they are. That employee is trying to force a service on customers just as Omar stated in his review.That employee represents Jiffy Lube and to be snobby and obnoxious just because a customer declines a service is absurd. He needs to be held accountable and I will be back Thursday 11/2/2023 with my receipt for NEW brake pads when the ones that were already on the car were absolutely fine. I am looking forward to hearing from you.
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November 2023 by Omar Doe
It was a terrible experience. Being yelled at and approached in my face like they wanted to fight me. Jiffy lube eastway dr. Charlotte NC. I just want a oil change and he got angry when I didn't want other services. I'm done with jiffy Lube and plan on spreading my experience. I want to file a complaint. You shouldn't have employees threatening customers and being bossy. That person should let go. Not the young black male he was excellent. It was the other individual working there October 28th 2023 at 9:30 am.Service: Battery
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September 2023 by Kulu ThaBlakLite
This one came through in the clutch for me. Needed an oil change bad, and as many times as I had ridden by there, I never knew they were there. I was in and out in a matter of minutes so it was perfect as I was already in a hurry.Will probably be my go to spot because of its convenient location between home and work
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August 2023 by Andrea McKinney
My experience was absolutely wonderful!! From the time I pulled up until the time I left, the staff treated us with such kindness and with the utmost professionalism. Once my car was serviced, I went to get into my car...1st of all, my door and my grandson's door was already open for us. Upon entering my vehicle, I noticed they had vacuumed!!! I was TOTALLY ELATED!!! My grandsons also noticed. Thank you for taking such good care of us!!!Service: Oil change
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June 2023 by Jomarie Gonzalez
Jacob the manager went above & beyond at the end of the shift to ensure that my car needs were met!!! Hands down the best service I have ever received, considering he was by himself the entire shift! He deserves more than a 5 star review!!Services: Tires
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June 2023 by Cordelia Starnes
The service is always great here and the prices are great! I've always felt welcomed and treated well with this crew. They're very knowledgeable and reliable! I will keep coming back. Thank you to the Jiffy Lube Crew off of eastway! ?❤?
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June 2023 by Paul Grady
The assistant manager failed my car inspection for a wiper blade that worked perfectly, then tried to sell me their $40 wiper blades. I went to another place and the wiper blades passed. I called the very next day and spoke with the general manager who did nothing.
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May 2023 by Breanna Orton
NEVER COMING BACK AGAIN!!! RIP OFF!!! NEVER USING JIFFY LUBE AGAIN !!Waited almost two hours!!! Never again will I give my business or recommend jiffy lube
