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August 2024 by Tiffany Nicole
Requested style: Love Nina
Specialties: Braids
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July 2024 by sunflxers love
Got crochet braids. The first night, one slipped out. The next day two more. Had to take them all out in just over a week because of obvious poor execution. Will NOT be going back to them for any service:
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June 2024 by Precious Hines
Requested style: I got what I asked for them you Bignons
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May 2024 by T Ponder
I have been a consumer of Bignons for 10+ years, however, my recent experience has resulted in me ending my business with them. I’ve called and left the manager, Desiree, 3 messages and she has not returned my call. I went to the south Tryon location to speak with her after the receptionist told me she was there. I waited for 30 minutes and finally asked that they have her call me. I was gone for 5 minutes and Chrissy calls me and rudely tells me that I have to speak with Desiree because she doesn’t handle disputes. It has been a week and no return call from Desiree or Chrissy. So disappointed in the service and lack of service recovery. I will post on every platform and share by word of mouth to my community of people to not choose this company for their hair service. Bignons, Desiree and Chrissy shame on you. $300 wasted!
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May 2024 by Arlene V.
TERRIBLE final product for such a simple concept: straight back cornrows. Sloppy job all around. Braids are loose with clumps of gel everywhere, parts uneven - took it out the very next day.
You definitely get what you pay for.... and 3 hrs wasted.
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April 2024 by Shakima Lewis
Clean spot with great customer service
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April 2024 by Gabrielle Easter
Always satisfied
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January 2024 by Jacelin Hastye
I have been a loyal customer since 2016 and have never had any issues. I generally go to N. Tryon but bc I moved to south Charlotte I would try the south Tryon location. I got my hair braided on 12/11. By 12/14 my entire back row had slipped out. I was told it was bc my hair was shorter in the back. The back row was put back in and I asked about the parting again bc it was all different shapes and sizes. She said the front was fine. 2 weeks later and my entire back is gone again and front has started to fall out. I waisted over $300 on these braids that didn’t last but 3 weeks.
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December 2023 by Dalerie Adams
I've been a regular for some time now. I usually go to the North Tryon Salon because I know I'm going to get exactly what I'm looking for. I paid $25 deposit and then had to pay a $40 deposit......resulting in $65 for deposit and I have the proof in my bank statement. My hairstyle was $300 + $15 for shampoo + &50 for length = $365 - the $40. My cost was $325!. I told the girls how I wore my braids, there was a picture on the wall. They preceded braiding my with a part making the front go to the sides. They didn't ask if I wanted a "part". North Tryon takes the necessary time to find out exactly what I want. I am very, very disappointed. I absolutely love Bignon's and I don't want to change where I get my braids done. I guess from now on, I will make sure I go to the North Tryon Salon to guarantee my hair will be like I want. Hopefully, the South Salon will pay a little more attention to the wishes of their customers.
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November 2023 by Tyeast E.
Been going there over 5 years. Last two visits, I have experienced unprofessionalism at the highest. Then they will gaslight you and blame it on you. Not giving them no more of my money or energy. By the other reviews, I feel validated because their are others who have experienced this rude behavior from some of the worker.
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September 2023 by Sarah Pegues
I hesitated writing this b/c I don't usually do reviews- but after going to Bignon's for the last 6 years this last visit broke my heart & has me looking for a new salon. I was booked with a newly hired stylist that didn't know the technique for kinky twists - so the front twists were uneven and very amateur looking. So i submitted a complaint to management the same day via their website & management claimed they never received it. Then weeks later when i finally was able to speak to the management i was dismissed- b/c I kept the $200+ style I paid for; ON TOP OF THAT the stylist actually lied and said i was prejudiced against "african americans" doing my hair. I couldn't believe that she attacked my character just b/c she wasn't professional enough to take constructive criticism.... That blew my mind. So I hope the next persons visit is better than mine.
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August 2023 by Rashonda Williams
This was the worse first experience ever I’m never going back. I called early in the morning for an appointment at 2:30 for some Havana twist. On the phone with the manager I was quoted $200. So I said okay cool I’ll be there at 2:30. So when I arrived on time to be exact I informed the girl that was at the front. She took her sweet everlasting time. It took two people to checkout one person? So then I finally sat down about 10 mins later. Then they wanted to play who gone do my hair for another 10 mins. The girl didn’t start my hair until 3 pm.Then she came showing me the different sizes of braids I said do the size price I was quoted which was $200. She then said okay. So then she started doing my hair and I’m sitting there watching her in the mirror she making my parts all big and spaced out so I said what are you doing ? This not how I wanted. So then on top of that I had to be to work and I was told 4 hours ended up staying there for almost 7. Then it was time to pay and they gone try to charge me $230 when the back of my head is way different from my front. I will never go back. I’m very dissatisfied
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August 2023 by Jocelyn Fore
Best crochets in town
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July 2023 by Mechael Lewis
I had a great experience! Camara did small knotless on my short pixie cut! The space was clean and everyone was helpful and nice! I LOVE my braids!!!!Service: Braids
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May 2023 by Happie Marobora
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I wish there were more than 5 STARS to give.Yesterday, I drove 3hrs to Image by Bignons salon - Charlotte, to get "TREE K BRAIDS by Kristy... Yay!!!! No regrets, I will be going back again and again.Everything was of top standard.The salon was clean and bright. The girls in the beautshop were very welcoming, friendly, and respectful. Kristy is charming and lovely, THANK YOU.I love my hair so much, it's the best hair style I have ever had. The hair quality and hair products used is well worth the money and time spent.Service: Braids
