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“We recently had a closet installed and we had an amazing experience! They worked with us to create a design we loved and arranged install on a day that was convenient for us. The 2 guys that came to install were so friendly and helpful. They did a wonderful job and we are very happy!”
“Can't speak highly enough of the crew here. I mostly worked with Juan but Adam (store manager) was also very kind and helpful. We started the process of designing online then went in store to see items in person. Juan walked me through the process and spent 1:1 time to make adjustments and provide guidance on the project. He was unbelievably patient with our questions and changes WITHOUT sales pressure, which is key. Equally the cost of the same exact brands at a boutique shop were significantly cheaper.
Bottom line, if you want to be woo'ed and spend more on a flashy presentation and do less leg work, Home Outlet won't be for you. But if you're willing to put some work in, head there. Honest guys, much less forceful, genuinely kind and knowledgable.”
“We could not be more pleased with the design team at ProSource. Lisa and Marc we so easy to work with! They were respectful of our budget. They listened to our needs and desires for the project. They asked a lot of great questions and came up with several ideas which we incorporated into the final plan. When we made changes, they were flexible. At every step of the process it was obvious that they wanted us to be thrilled with the outcome.
Even when things went sideways, as they sometimes do, Lisa remained engaged and gave us good guidance and saw us through the rough spots. That's the real sign of a quality vendor, not how they are when it all goes according to plan, but when it doesn't.
The project came out better than we could have imagined and I cannot recommend Lisa, Marc and ProSource strongly enough!”
“My wife and I recently had the pleasure of working with Jordan, a sales associate at Lowe's, during our search for a battery-operated EGO blower. We cannot speak highly enough about the exceptional service and professionalism he displayed throughout the process. Jordan was incredibly knowledgeable about the product, explaining its features and benefits in detail, which played a critical role in helping us make an informed decision.
What stood out the most was his genuine respect and compassion while answering all of our questions. He took the time to ensure we fully understood the capabilities of the blower and addressed our concerns with remarkable patience and clarity. It's rare to find someone who combines technical expertise with such a personable approach to customer service.
Thanks to Jordan's guidance, We feel confident and satisfied with our purchase. He exemplifies the gold standard of customer service, and We wholeheartedly recommend seeking his assistance for anyone shopping at Lowe's. Employees like Jordan are what make a shopping experience truly outstanding. Thank you, Jordan, for your excellent work!”
“Big thanks to Jonathan at home depot south charlotte.Excellent serviceI! I would not have been able to find the lumber I needed without Jonathan’s professional help and expertise.Great store very well managed. Much appreciated!”
“Love to go shopping at Lowe's because the employees are very knowledgeable of the products they have on hand and will assist you in seeking that same product in other stores to be sure you're satisfied with their service hair products”
“My husband and I were at this Home Depot, July 4th. Tooty was outstanding with helping us with all things associated with doing a major painting project at home. She walked us from aisle to aisle pointing out the items we would need that we truly would not have thought of. Then we get to the front to check out and Belinda was amazing and took our items out of our basket to scan them at the self checkout! Belinda was a breath of fresh air from others who act like any questions are a bother. Thank you to Belinda and Tooty’”
“I was impressed with this Lowes compared to other Lowes I've visited. Great selection. The music is too loud though. But sadly that's at all Lowes now for some strange reason. It's horrible!”
“Had to get materials to fix a roof leak. I believe I got everything I needed. Some of the material was not in the most obvious place, in my thinking. However, after retracing my steps, asking the helpful employees and also getting assistance from a couple of customers, I have everything I need for my project - I hope.”
“Only Home Depot that sold rubber mulch. Didn't want to order online and have to wait for it to be delivered. Husband called, and they checked to ensure it was in stock.”
“My husband and I were at this Home Depot, July 4th. Tooty was outstanding with helping us with all things associated with doing a major painting project at home. She walked us from aisle to aisle pointing out the items we would need that we truly would not have thought of. Then we get to the front to check out and Belinda was amazing and took our items out of our basket to scan them at the self checkout! Belinda was a breath of fresh air from others who act like any questions are a bother. Thank you to Belinda and Tooty’”
“I run to this Lowe’s often for DIY projects and managing our rental properties.
The staff are all so helpful! Special shoutout to Micheal in lumbar today for helping me cut some wood. He was super helpful and friendly.
Another time a deaf gentleman helped me buy a new gas grill. He was very very helpful and nice. Above and beyond for customer service.
Thank you Lowe’s!”
“As I was walking down the aisle two friendly customer service representatives came by and asked if I needed any help. Their smiles made me feel welcome and I appreciated their offer. I did need something specific: a three-step ladder with a safety cuff at the bottom. This kind of ladder is important because it helps keep me safe while I'm using it.
After looking around a bit more I finally found exactly what I was looking for. The ladder was just the right size and had the safety features I needed. It felt great to find the right item especially with the help of the friendly staff. It made my shopping experience a lot easier and more pleasant.”
“Bought and had a front door installed. Quoted, etc. at Wendover / Charlotte location. Jennifer / Tim were very helpful. Had an issue (my fault, not theirs) during installation, and Jennifer went above and beyond to help - and quickly. Also, Yuriy / RF Installations deserves an A+ regarding the entire experience. Superb. In this climate of mostly subpar quality / service I've experienced with many businesses in the last few years, it's refreshing to have had such a GREAT one here.”
“I went to buy tools and faced disappointment. No one is there for suggestions. I approached the salesperson near the door and he was not interested in helping. I showed him the item I was looking for on the app and he said you shouldn't see it on the app instead search on the shelf. While he was talking to me another customer from his ethnicity asked him a question he left me and went with other customers. Luckily I met Max on the other side of the corner and upon discussion I said I would be going to another store, hearing that Max said he would help in finding the tool. He went to the aisle which was shown online identified it and gave it to me. The rating I gave is just for Max and no one else.”
“I’ve pickup a storm door today.Jerry she is really sweet and helpful.she has helping me upload this heavy storm door with care, make sure everything is set and secure before i leave.I can’t thank enough.”
“The bearded guy, Ashley, needs a raise and a promotion. I've been there several times over the last few days, and he is the only helpful person in the store. I've witnessed him with other customers, and he helped me solve a plumbing issue even though he is not a plumbing expert. Sad that Lowes doesn't hire more experts anymore and seems to only be hiring kids who don't care if they help you or not.”
“It was Lowe's. Could use more knowledgeable staff to answer questions. I'd ask a question and they'd respond "I don't know" and not call for backup or offer solution.”
“Janet, in appliances, was extremely helpful today! I couldn't complete my purchase online at home because my new Home Depot card's limit was below the purchase amount for my much needed refrigerator replacement. Janet worked diligently to resolve my issue by calling into credit services where they increased my limit to cover the entire purchase. We completed the transaction, and we're all set for the delivery of my new refrigerator. I am so thankful for her help today!”
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“These guys were awesome! Very polite and made sure we knew what was going on through every step of the process. Windows were torn out and placed back in within an hour or so (they were trying to beat the rain that was forecasted) they attached them then moved inside to seal them up. Got the exterior trimmed out and shutters installed and finished up just before it began to rain. Beautiful windows with great clarity! Very pleased with the service, thanks Mr. William and the other gentleman of whom I can't remember his name, you guys really pulled the project together!”