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September 2024 by Towanda M
The young man I worked with had great customer service!
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August 2024 by Bryan Forbes
“I had an exceptional experience with Hertz, thanks to Brooks! From the moment I arrived, Brooks went above and beyond to ensure I had the perfect vehicle for my trip. Not only was he incredibly knowledgeable, but he also took the time to educate me on the best options available, making sure I understood the features of each vehicle. His attention to detail and commitment to customer satisfaction truly made all the difference. If you’re looking for a smooth and hassle-free rental experience, I highly recommend Hertz, and be sure to ask for Brooks. He’s the best!”
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August 2024 by Helen Tewolde
1. There is no manager on site to assist with issues. 2. I was given a car that was unsafe due to acceleration issues and maintenance was due on the car. 3. The car looked like it was an accident and not fixed before renting it again. 4. It looked like a used car being rented on Turo. I felt unsafe and no one cared enough to help with my situation after multiple attempts to exchange car. Don’t come here!
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August 2024 by Shawnta Drayton
I always use hertz it's the best
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August 2024 by Suzy Campbell
DO NOT USE THIS LOCATION!!!!!!
I reserved a vehicle on June 15 for July 23 pickup on Hertz website for North Tryon location. I went to this Hertz location on July 22 at 4:30pm to confirm vehicle is available for pick up on July 23 at N Tryon location and was told yes. I come back on July 23 at 9am at N Tryon location to pick up vehicle and was told no vehicle is available and that I would have to wait for a vehicle to be returned or go to another Hertz location.
This is highly unprofessional and an inappropriate way to handle a customer dilemma especially when Hertz caused it. Hertz staff should have called me to let me know that their car inventory has changed and made arrangements for my reservation to be picked up at another location instead of surprising me with an issue with no solution. I had to call another Hertz location and was able to get a vehicle at Hertz Concord location right away.
The manager and/or staff need customer service training and how to properly keep track of their inventory. I should have listened to the reviews to stay away. Don't worry, you lost my business.
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August 2024 by Sai Parichit
The guy on the front desk doesnt even like to speak with customers. Too busy in his own world. Thankyou hertz
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July 2024 by Quintin Clay
BROOKS.! Is awesome. Every time I’ve rented a vehicle he made the process smooth and simple.
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July 2024 by T-Real SC
I missed my son birthday party because they closed and I got there before they closed. They had charged my card but I couldn’t get my car.
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March 2024 by Mel
The staff was friendly, but unfortunately, when I arrived for my car, there were no sedans available, and the truck offered was filthy. Additionally, instead of canceling my reservation when I declined the rental, the representative let it continue. Luckily, I caught this before leaving the lot, but upon returning, I still faced challenges in canceling the reservation. Despite my high status, I had to contact Hertz customer service for assistance, which was disappointing.
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March 2024 by Amanda Runkle
Would not recommend. Waited a long time even with a reservation. Was given a vehicle with INTENSE marijuana odor, which the employee was already aware of. They instructed me to call around to other locations for a replacement because there was apparently no more inventory. No other concession or discount was offered. Took hours of my time to find a solution.
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February 2024 by Janet Lewis
Very nice folks!
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January 2024 by Jai Stocks
Car rentals are already an annoying and honestly terrible experience 90% of the time. But this was the worst one by far and I’ve had nothing but problems from any hertz I go to. From the apathetic attitude to the fact I called every single day for a week to see if they had a different car because the electric one wasn’t going to work and the employee kept saying no and then to seeing a full lot and then claiming it’s for gold members? Not to mention the fact that I got a filthy vehicle, smelled and wreaked of cigarette smoke, had a dirty hospital sock in the floor board, cigarette butts in the front tray, a lighter, a dynamite firework, MUD EVERY WHERE inside and out. Absolutely disgusting. The employee stated “I’m sorry we didn’t have time to detail it for you” and laughed and I said y’all had it there, I pointed out this stuff to you and you said “I’ll mark it on the sheet so you don’t get charged” but the car had been there for days because you also told me it was hard to rent out an electric car because it’s new to people and they want what they know? So is it a time issue or just don’t want to do your job? Oh and when I called not even 20 minutes after driving off asking to replace it with a gas vehicle that didn’t smell and wasn’t disgusting and his response was after offering me 6 choices to begin with mostly electric but a few gas cars, and was told they were all rented again by “gold members.” Terrible service. Disgusting vehicle. Never again. All hertz have been bad experiences but this was the worst.
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January 2024 by Ken Pearson
Was just in an accident 2 days ago. Set up to " get " my rental next day. Tried calling, never answers the phone. Called my agent, then they answer. But have not followed through on getting me my rental paid for by my insurance. Here we are day 3 still no car and still pulling teeth
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November 2023 by Jorge a “Alex” Vanegas
IF YOU SEE THIS REVIEW RUNN!!!! Out of this place.
This used to be an enterprise location and I see why they also ran out of that location. HERTZ that now owns that location will be in the same situation. CUSTOMER SERVICE SUCKS WITH A PASION. not only they messed my weekend up with not being able to provide a rental car but to lie and wasted my time. To that guy call Ryan that work there and put me in massive holds over 30 minutes 3 times and never call me back or got me a car that's BAD bussines man. I hope management see this review and do something about it. I WILL NEVER RECOMEND THIS local market. this should be call HERTZ WASTE TIME.
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October 2023 by throw A Rod
IF YOU SEE THIS REVIEW RUNN!!!! Out of this place.This used to be an enterprise location and I see why they also ran out of that location. HERTZ that now owns that location will be in the same situation. CUSTOMER SERVICE SUCKS WITH A PASION. not only they messed my weekend up with not being able to provide a rental car but to lie and wasted my time. To that guy call Ryan that work there and put me in massive holds over 30 minutes 3 times and never call me back or got me a car that's BAD bussines man. I hope management see this review and do something about it. I WILL NEVER RECOMEND THIS local market. this should be call HERTZ WASTE TIME.
