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September 2024 by William Elliott
Patrick gave us excellent customer service at your concord nc location! He navigated us throughout the process of selecting just what we were looking for in the end!
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August 2024 by Laura Hoye
Great service. My Nova sectional looks like it was custom made for my room.
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August 2024 by Nancy
The sales representative who helped me pick out a sofa was very knowledgeable. I am very happy with my purchase. I will definitely shop at Havertys again.
Thank you.
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August 2024 by Greg Dinnsen
We worked with Bill who was excellent, very polite and kind. He addressed all of our questions and we purchased the Phoenix sofa, which is absolutely what we wanted. All store staff were extremely customer service-oriented. We would highly recommend this location. The delivery process was also very professional, and they did a great job being careful with our new sofa.
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August 2024 by Anzio Breeze
Everything was great!
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June 2024 by Beth
Great work by our salesperson Lou Affeto. Took time to measure the couches. Help us decide. Did a great job!
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June 2024 by Elizabeth Hammond
Very helpful staff who are invested in making sure clients have a good understanding of their products
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May 2024 by Eve M
The purchase process was easy. I knew what I was looking for. The sales Rep Debbie was knowledgeable and engaged me with buyers questions and provided answers. I will update the Review when I finally get my loveseat
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May 2024 by Linda Waters
I like Felix’s approach from his initial greeting to periodically checking in on me instead of hovering. True professional!
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April 2024 by Andrew Whitaker
Havertys quality is no longer equivalent to its history. We paid almost double for our living room sectional not quite three years ago to get it from Havertys. We could’ve purchased something very similar from another store of lower quality, at least that’s what we thought. In the first year, we had warranty work done by Havertys, multiple visits. Following that we had the power go out in the wedge. An armless recliner that barely got use quit working, Another recliner mechanism failed and needs to be replaced. The leather on one of the pieces had the topcoat completely come off. It has never been Cleaned with chemicals or even the leather cleaner that came with the kit. As we were advised by Havertys direct repair not to use that stuff and to only use water and a damp cloth.I see multiple reviews online about the quality of the leather and color comes off for other people. The warranty company wanted to fix the couch despite the repair person saying it’s not worth it. Our model has been discontinued so they offered a buyout or replacing. When we got to the store we were told it’s called re-selection.Upon further research, we found that the sectional we purchased was not a Havertys exclusive and was available through other retailers and also had not good reviews.We went to the store and the original sales person was there and wanted to help us. The conversation quickly went from I know the price of the replacement couch is a little bit higher, but I’ll take care of it and let me work it up. To well, it’s been a few years and prices have gone up and here’s the best I can do. The best they could do is an almost $2000 difference for a couch with one less piece. Which, is one less seating area than what we currently have. It appears to be similar to what we already have, which is not standing up to normal use. A product that we paid for expecting Havertys quality has certainly not been the quality that Havertys used to be. We paid extra to buy from Havertys over one of the many competitors.The warranty purchased doesn’t cover replacing with a similar sofa sectional. Our trip to the store was not because we wanted to upgrade or get a different color. We are there because the sectional we purchased has not held up at all. It is substandard quality.We even heard in the store “oh yeah the quality wasn’t as good in 2021 but it’s better now” I don’t think anybody should be saying that about their products and then expecting us to pay, almost $2000 more to replace it. Of course in 2021 we were told it was a solid and top end couch when we purchased. Totally feels like car sales. And we see what’s happening to car dealerships that were over pricing vehicles and sending out with quality issues.So at this point, we will take the guardsman buyout and just purchase something somewhere else for less money with the expectation it won’t last as long.It certainly did not at Havertys. And we will shop elsewhere for less money. Very disappointed at what the Haverty’s brand has become. We may not be the only ones feeling this way. We were there on a Saturday and only two other couples were in that massive store looking at anything. They did not stay long.Over priced, the style and the quality is certainly not there. It seems like Haverty’s is going the way of Sears.Additionally, in an attempt to get me an additional discount, the staff and manager gave me a military discount. This was after I had already answered the question that I had not served. I have deep respect for our military and the sacrifices they and their families give. I will not be part of stolen valor or taking a discount that is meant for our military men and women. They earned that discount, I did not.Management should have some other way to price adjust in a situation where their quality did not hold up and it is a warranty replacement.
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March 2024 by Martha Alden-Schuler
Felix thank you soooo much for doing laps around the showroom with me! You knew exactly what I needed before I did! You and your team were so kind and helpful!! ?
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March 2024 by Joe G
The showroom team did a very nice job including the designer in helping us to determine which items to start with. The furniture quality seems good. Only issue was with the delivery driver trying to get the large truck into a tight drive rather than bringing the items the additional 45' from the street. Dug some ruts which I need to repair, the irrigation system is off now but will contact Haverty if any of the heads are damaged.
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March 2024 by Antoinette Crimi
Elizabeth was great in assisting us & made our purchase so easy.
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March 2024 by JJ Again
We came to Havertys looking for a full bed for a very small room. Felix came up with an excellent idea that solved pit problem
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March 2024 by Jon Ross
My wife and I wanted a sofa and we are so glad we went to Haverty’s. Throughout the process, Debbie and her crew were amazing. The first sofa we bought wouldn’t fit through our door but the delivery crew and Debbie didn’t flinch. We found one that worked for us and it’s the best piece of furniture we have. We cannot wait to come back and get more stuff! Thank you Debbie and team…y’all are all stars
