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November 2023 by Erika Rush
From the moment I pulled up to the business, I received exceptional customer service from beginning to end. Tyrese Caldwell, the employee, and the manager made certain that I was aware about the services I required and that they were swift and efficient. My car received all it required, and I will undoubtedly return. 10/10 for professionalism, 10/10 for customer service, and 10/10 for service.
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October 2023 by Alesia Frasheri
Ky and Ty stayed over 30 minutes after close to help change my tire after it blew out on the highway. They were very patient when the tow guys took over an hour to bring it and they even put air in my spare which also ended up blowing out prior to getting a truck to bring the car. Awesome guys and great prices!!
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October 2023 by Lonnice R
I was having some concerns with my brakes & I stopped by here to have someone check them out for me. I was visiting from NY and didn’t want to get back on the road without having someone double check them. Jake was my technician and was very helpful along with Tyler. Jake made sure my vehicle was safe and advised me to my best interest which saved me some money. Thank you for all your help!
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October 2023 by Rick Gelinas
Taylor is a very good technician and service rider. Explains everything to where you can understand and appreciate the extra steps he goes to help you out. The crew out there highland Creek is a very good crew for Mavis.
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October 2023 by QC Rob
Not counting but my 3rd attempt at getting what I paid for.Bought 4 new tires from them a few months ago. Went in there for a tire rotation - included for free as part of purchase. They first told me they were not very busy and they should have me out in 30 to 45 mins.After an hour, when I checked why my car had not moved, I was told they were very busy and one of their technicians did not show up and blah blah blah ...Bottom line, I should come back to get this done. Seems they do not want to do these as it is not net new revenue.Very disappointed and would caution against trusting their commitment to stand behind their sale.
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October 2023 by Mikayla Logan
I went here to get my tires replaced and the customer service was great. Danny was super helpful and had me in and out very quickly. I will definitely be going back for his help in the future
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September 2023 by ricky perrigan
Definitely would recommend this place to any one who needs tired or brakes. The assistant manager Tyler was very helpful, had all the knowledge I needed and spoke in a calm and direct manner. I’d say he was very impressionable and definitely makes me want to come back.
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September 2023 by Kevin Legg
Excellent customer service and great work every time! I have brought my personal and business vehicles here and would recommend this shop to anyone. Tyler is always very polite and helpful!
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September 2023 by Christal Spann
The staff at this location are awesome!They are pleasant ant knowledgeable. Tyler is so helpful when I’m inquiring about service to my vehicle.
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August 2023 by Supafroze
Wanted to get a check up on my alignment and asked about available appointment times and was told to come by 11:30. I got there at 11:22 and left for a little over an hour, only to see my car in the same spot. When approached about approximately how long it would be before they started on my car, they responded “it’ll be just a second”..sat for another 30 minutes and my car still wasn’t attended to. There were a couple people who walked in after me and were attended to before me; even if those customers had appointments no one made it a point to give me any type of time frame or updates about when I would be getting serviced.
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August 2023 by A. Sjodahl
After trying both Mavis Tire shops in Concord (there were no appts avail), I called the Mavis on Tryon--they were also booked, but very kindly connected me with the Mavis on Highland Shoppes Dr (Charlotte). They were awesome! My husband made it down there, and raved about the service and friendliness
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July 2023 by Melinda H.
Please, I URGE you to choose another location! Spoke to a "manager" there by the name of Darren...very rude, not helpful, and should not be in the position. I've dealt with people there who were much nicer. Even if I have a warranty I would pay to go somewhere else because of the unprofessionalism!!!!!!
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July 2023 by Bryan Edge
Every time I have to go buy new rubber I stop by this shop because it's the most convenient location for me. The staff is always really nice, chill, and knowledgeable. Wait times are never too bad in my experience either. I'm never pressured into buying anything, but am always told what my options are, and what they'd recommend. Will definitely use them again in the future.
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June 2023 by Nicole Williams
I experienced excellent customer service and support! I came in because my tire had a slow leak and they took care of my tire with no issues and fixed the puncture! I will definitely be back with any other tire issues or new tires. I highly recommend!!!
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June 2023 by Justin Hale
I came in late with a piece of metal in my tire, right when the shop was closing. I didn't think I was going to make it to another shop, better yet home, but a technician by the name of Kai volunteered to help me out. He put a patch in my tire in no time flat, and had me back on the road in less than 15 minutes. 10 out of 10, I will absolutely be back. It's refreshing, and honestly a little surprising, to see such customer driven service.
