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February 2024 by S Gray-McMannen
I went to this location to look for a used desk. I had been here once before. I thought I would check out the shoes. For some reason, people were gathered while the shoe girl put out new shoes. Just thinking they are waiting for something...never saw this elsewhere or other GW's. Then the shoe girl chews me out, and yells for me to get out of the shoe area until the new shoes are out. I am taken back and ask why... but feeling a way about the disrespect. She says you can't be here. I tell her that could talk a little nicer to people. She laughs. Again, having visited other GW's in the past and never hearing of this, and not seeing any signs, I just stepped away from her to stop the unwanted scene she was causing. Another worker yells at me too but more anxiously. I am like what is going on? I step further away and discuss the dialogue "with another customer" that was also appalled at the workers reactions to a customer. We said they were acting crazy. Then the first girl dramatically drops her shoes and marches off. Then out of nowhere a "manager" tells me to leave the store. I ask why of course as I am VERY confused. I feel threatened at this point and not wanting to move. He never explains why and then calls the police. Like really. I felt that he was showing off and being ridiculous for no reason. I was not speaking to any of the workers and neither was the other customer. I tell the cop and he suggests that I call the corporate office when I passed him as I was leaving. I did not see a desk so was leaving... DO not go to this location. Another store told me that with all the poor management(my words)....fist fights happen there and it has a long negative history per reviews on YELP, here, and BBB. Stay away from these dangerous people. There are others near by and they are quite pleasant.
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January 2024 by K H
My elderly mother drove to drop off donations. Donation employees would help her unload. Terrible customer service.
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January 2024 by Riley Palmer
I just left from this location. The supervisor tried to price gauge me because I questioned why this store has different prices than the others on pillows. There is normally a set price for all of them which is why they never have tags. She randomly upped the price from what the cashier was charging me, obviously to abuse her power as manager and make a point. I talked to the store manager, Marcus, who was unpleasant. He eventually gave them to me at the initial price as the cashier.
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January 2024 by Iva R
Price gauges.
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January 2024 by Hailey McMannen
Experienced an upsetting encounter today, management and staff at this location has some of the worst customer service I’ve ever seen. Extremely unprofessional with very hot-headed workers. If you don’t want the police called on you for browsing the shoe section, take your business somewhere else, seriously.
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January 2024 by Rachael Scoggins
Needed a pair of black pants for a job. This place who's always saying how they help the less fortunate with our donations refused to let me donate clothes to pay for a pair. They also refused to let me use a gift card because it wasn't purchased at that location, and refused an exchange of an item bought from goodwill with tags still in tact and attached. Goodwill has NO good will and is making hard hearted people rich from donated goods. I have chosen other second hand stores and this manager was bothered by me bothering him and is nowhere near what this store claims.
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December 2023 by Hailey M.
Experienced an upsetting encounter today, management and staff at this location has some of the worst customer service I've ever seen. Extremely unprofessional with very hot-headed workers. If you don't want the police called on you for browsing the shoe section, take your business somewhere else, seriously.
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December 2023 by S G.
I went to this location to look for a used desk. I had been here once before. I thought I would check out the shoes. For some reason, people were gathered while the shoe girl put out new shoes. Just thinking they are waiting for something...never saw this elsewhere or other GW's. Then the shoe girl chews me out, and yells for me to get out of the shoe area until the new shoes are out. I am taken back and ask why but feeling a way about the disrespect. She says you can't be here. I tell her that she could talk a little nicer to people. She laughs. Again, having visited other GW's in the past and never hearing of this, and no signs I just stepped away from her to stop the unwanted scene she was causing. Another worker yells at me too but more anxiously. I am like what is going on? I step further away and discuss the dialogue "with another customer" that was also appalled at the workers' reactions to a customer. We said they were acting crazy. Very strange. The first girl dramatically drops her shoes she was putting out and marches off. Then out of nowhere a "manager" tells me to leave the store. He did not ask me my side. The other customers observed the worker's behavior. I ask him (black male about 45) why of course as I am VERY confused. I feel threatened at this point and not wanting to move. He is in my face and acting passive aggressively. He never explains why or the new rule as a professional, but then calls the police. Like really. I felt that he was showing off and being ridiculous for no reason. I was not speaking to any of the workers and neither was the other customer. I tell the cop all of this and he suggests that I call the corporate office asap (which I have) when I passed him outside the store as I was leaving. Totally supportive cop. We started talking about a missing elderly man in the area. BTW-I did not see a desk so was leaving... DO not go to this location. Another store told me that with all the poor management(my words)....fist fights happen there (recently) and it has a long negative history per reviews on YELP, here, and BBB. Stay away from these dangerous people. There are others near by and they are quite pleasant.
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December 2023 by linda schumacher Burleyson
Prices high. A used stuffed animal was $3. Not much variety with housewares or toys unless they go real fast. Not friendly .....
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October 2023 by Roxana Perez
OMG ? I was looking for the reviews and just month ago happened the same thing as me yesterday!! They resold a piece of chair like a brown leather sofa!! I don't believed it!! I feel like some people been having preferences!! I spoke with the manager and his attitude looks like he didn't care, I very disappointed ? , we came hours later and my sofa was sold 5 minutes later after a paid for it!!!
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October 2023 by Alanna Greer
Savannah is super nice and funny! Great cashier. Store was also clean and very very organized!
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October 2023 by Michaela Kahdemann
It's a pretty nice Goodwill. If you have time to go through all the racks to find your size, you can get so good bargains.
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October 2023 by ir w
no fitting room and no bags. many customers shop. They just have one cashier to ring up a bunch of customers. Contactless payment isn't allowed just chip reader. Its really annoying!! They do have good quality belts for $1.99
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August 2023 by Upgrade Me BB
Great place to find unique one of a kind items. The prices here are generally very good. I came looking for a new bookbag and found awesome brand new NASA bags. The big size and small size were priced the same but the bag is really nice and trendy.
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August 2023 by Miss Dee
I'm so upset & disappointed with this store after purchasing a piece of furniture on 8/12/23, not realizing that the supervisor venting to the cashiers about furniture not being marked as sold & the ticket & customer info not being recorded in the book would also be my experience the very next day. Everyone that knows me knows my relationship with Goodwill as my go-to, I even encourage them to shop there & always "round up". My daughter is moving to her 1st apartment so to Goodwill we went & lucked up. Or at least, that's what we thought. Only to come the next day & learn they sold her furniture! It was heartbreaking because it's an item she needed & the price was perfect for her small budget. I can't bring myself to ever shop this location again as that's at least 2 instances of this happening. There needs to be something set in place so no one else has this very sad experience!
