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September 2023 by Julie Morales
they won't answer the phone and bad service rude employees..
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August 2023 by Ms. Cherry
Kids school shoes affordable and right sizes
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July 2023 by Sharon Barcia
The girls in the front desk ar horrible costumer service , you can talk to them and they don’t pay attention to you …
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June 2023 by Yovani Yanes
It's a good place to go shooting and get trained by a well trained Instructor in there on matters of teaching lots of guns to choose from. It's a little pricey and it is better if you're a member there's a nice V.I.P
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March 2023 by Lee Bolger
I want thank Ms.Mari at the Northlake location for her professionalism during my exchange. I've had poor experience at this location.
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January 2023 by Miriam Miller
Tonya provided the absolute WORST costumer service experience I have ever experienced. After an hour of me calling three separate customer service representatives to get the proper transaction ID number for this purchase she told me she couldnt refund me anyway because these shoes looked worn. Are you kidding me? Look at these shoes - never been worn a day in my life and purchased for a gift two days prior. All the while, Tonya rolled her eyes, spoke to me with contempt and was incredibly short. Entirely unhelpful. Do not go to this footlocker. It isn’t worth your time or money.
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November 2022 by Meron takele
Very bad customer service.
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September 2022 by Kofi Freedmen
My wife & I came into Footlocker looking for shoes for birthday my around 12 pm on a Monday, 7-18-22. All 3 associates where on their cell phones & didn't even ask if we needed assistance. I found the shoes I wanted and got upsold on Nike socks. I spent around $142. I wanted my receipt e-mailed to me because I'm horrible with keeping up with receipts. The young lady entered my e-mail address incorrectly in their system, after I slowly spelled my name for her. Instead of re-entering my e-mail address, a mistake she made, she tells me to download the Footlocker app and enter my own e-mail. I felt that was a lack of customer service. I demanded my money back if they couldn't do something as simple as re-entering my e-mail address. Those employees refused to do it and just refunded my money. So Footlocker lost $142 because their employees refused to enter my e-mail address for a simple receipt. I just got the shoes I wanted from another store. Footlocker has definitely lost a customer!
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August 2022 by Kofi Kitawonsa
My wife & I came into Footlocker looking for shoes for birthday my around 12 pm on a Monday, 7-18-22. All 3 associates where on their cell phones & didn't even ask if we needed assistance. I found the shoes I wanted and got upsold on Nike socks. I spent around $142. I wanted my receipt e-mailed to me because I'm horrible with keeping up with receipts. The young lady entered my e-mail address incorrectly in their system, after I slowly spelled my name for her. Instead of re-entering my e-mail address, a mistake she made, she tells me to download the Footlocker app and enter my own e-mail. I felt that was a lack of customer service. I demanded my money back if they couldn't do something as simple as re-entering my e-mail address. Those employees refused to do it and just refunded my money. So Footlocker lost $142 because their employees refused to enter my e-mail address for a simple receipt. I just got the shoes I wanted from another store. Footlocker has definitely lost a customer!
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August 2022 by Evan Guthrie
Foot Locker at Northlake Mall in Charlotte is a great place to go for the latest shoes and athletic clothing in one location. I have been happy with all of the purchases that I have made from here.
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August 2022 by MeMe Flax
Everyone was helpful! Had no issues. Store was clean and fully stocked. The music they had on was on point. Great experience.
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June 2022 by Roberto Guardado
Nice style and affordable prices
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April 2022 by Jason Tinsley
Selection is very bare compared to other high end athletic wear stores. Better to shop online if you wanna shop at this particular store.
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December 2021 by Coia Moore
Ordered a pair of shoes through Klarna. The transaction was canceled because they did not have the shoes. I never got my money back! Stay away! They are thieves!
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September 2021 by Jiki
Nice selection of shoes and accessories. Outstanding and quick customer service.
