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February 2024 by Tiffany A.
This gym has the worst customer service I've ever experienced. A friend of mine and I arrived at 5am as we usually do during the week to workout before work. My friend had been charged her annual fee but the charge was pending and because it hadn't cleared yet, the young lady at the front desk refused to let her workout. Even after physically seeing the pending charge, she refused to allow her to work out. I offered to allow her to use my guest pass and was denied. According to the young lady at the front desk, it was against policy because my friend had a membership. I understand protocol and policy, but Ms.Maam at the front desk was beyond rude and made my friend feel embarrassed and small. It doesn't help that we are both women of color. When asked to provide her name for reporting purposes, she refused because she didn't feel "safe". It's giving heavy on the racism and we will not be returning.
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January 2024 by Mary F.
Two things that really upset me: men will walk into the women's section of the gym and steal equipment to take into the main gym and weights are spread all over the place. Nothing is ever put away and I have to literally search to find two matching dumbbells. Staff is polite but they could do more to keep this gym organized and keep men out of the women's only gym.
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December 2023 by Shashi K.
Great gym, great equipment. I have been going here for last 4 years. Yes, the weights are all over the place, but that's on the members. For $10 a month, I don't expect management to be able to hire enough people who will be reracking weights all the time. People have to behave better to deserve better. I mean coming, some folks take dump and forget to flush. Really?? WTF.
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December 2023 by I C.
A lady who works in the front desk wouldn't take my phone number down since I forgot my tag to scan, she was very disgusting & told me "No im not putting your number in the system, pull out your phone" after this she kept flirting with a customer, horrible customer service so I walked out & didn't argue.
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November 2023 by Katrina G.
If you're here just for work out, I will try super early in the morning or really late at night. Even the staff is better the later you go during the day between hours of three and seven. I'll say it's a bit hectic and the staff is not as helpful and friendly. The look more like security, making sure that your membership is paid before you walk in. I haven't seen any trainers no one that works there look like they can train anyone or if they even work out.
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October 2023 by Suzy
I signed up for a membership after day 1 I asked to cancel it, guy at the front desk was admant that I would be responsible for the entire annual membership and would not budge. Called corporate and the gentlemen I spoke to was very helpful and essentially said that was a lie and every state has protective laws there should always be a period where you can cancel your membership. So everyone be weary and dont trust front desk ppl.
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October 2023 by Jason Todd
Terrible gym. The staff is terrible. The fact they don’t offer guest passes is pure greed at its finest. Staff needs to do better with Customer service. The one staff was rude to my wife (trying to get money out of us: we were guest visiting).Management or staff needs to be fired asap. Unacceptable behavior. Very prejudice
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September 2023 by Joshua C.
Solid place I've been working out here for over a year and it's a solid gym. It gets pretty busy most of the day but I'm usually in there pretty early and it's not bad. It's a big gym with plenty of machines, it could use a few more racks and a better turn around time on getting stuff fixed but all together pretty good!
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September 2023 by Cody Bannon
Terrible gym and terrible franchise. Said they waived the new account opening fee on a promotion only to charge $100 per membership for an “annual fee” the following month. Always over crowded and broken equipment, locker room is unclean. Not worth it!
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September 2023 by DeShar C.
Updating my review because they do allow you to pay to enter the gym. $15 a day $40 for the week. They have a wide range of equipment but this gym is almost ALWAYS packed. It's pretty clean but the staff needs to be re-racking the weights or enforcing the customers to clean up after themselves. ONE BIG THING is the time people spend on the equipment, there are people creating content or on their phones and not even lifting so if you're in a rush or wanting to get a quick workout in, this is not the place. They don't enforce any kind of structure.
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August 2023 by Jamila Bazemore
Fitness connection has to do better. The sauna has been broken for more than 2 weeks. This is unacceptable. You should have maintenance on standby. This is a business that we pay for.
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August 2023 by Kiara P.
I wouldn't even bother coming here. If you have a busy schedule 9/10 the gym will be packed every time you come. When you try to cancel your subscription they will give you the run around. On top of the weird manager asking me questions about a previous account I never even paid for, I'm good on it all together.
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August 2023 by Jazmyn Duarte Flores
Honestly the staff are so rude. I usually go to the one on Albemarle but the staff here have such a terrible attitude. Makes me not wanna go back tbh ?. If you don’t like working there then that’s not my problem but your attitude is important especially if you’re working at a gym..
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August 2023 by JJ O.
Tons of equipment. Overcrowded. Understaffed. Never any free weights available. Tons of potential but really poorly managed. Would not recommend joining this gym.
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July 2023 by LJ Maurice
A review for the COMMUNITY... Because Fitness Connection will never be anything other than a large space with a lot of POTENTIAL!UNIVERSITY LOCATIONI've been back and forth about leaving a review because action from the facility will not happen. I've been a member for 3 years and these last 8 months have been awful. If you want a gym in which you play a game I like to call "WHERE ARE ALL THE WEIGHTS" This is your place. Lack Of Leadership (check), Minimal Weight (check) Temperature that matches outside (check) No Gym Etiquette (check) If I was someone in charge I would be nervous about Crunch Fitness. I've never visited Crunch Fitness where the weights are all over the ground and not on the racks.***Anyone who has ever been a member of a gym where there are (Premium signs and services offered) would never rate this gym more than a 3!1.5 Stars for the Facility5 Stars for: The gentleman at the front desk (has glasses) Star, what a blessing she is.