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March 2024 by Alexanderia Diggs
Don't go to this ATM at night after busy hours. If your trying to get money out you can't. But yet, you can go to First Citizens on Woodlawn, Park Rd, and Northlake no issues getting money out. It's our money and the ATM should be available 24 hours.
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September 2023 by Ocky Elh
Excellent customer service nice, kind and helpful!
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July 2023 by Janki Patel
Worst customer service. They don't care about people's time. Two almost five months to link credit card to checking account. Have to call customer service just to hear that you have to visit bank to waste your time.
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July 2023 by Holiday Motel
Zero stars if possible. worst customer service.
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July 2023 by M S
Went there to cash a check. The teller was nice and patient.
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May 2023 by Keisha Fowler
Lazy. Came in at 420 to do two business wires and the teller stated that they stop doing wires at 430. And conveniently enough the two people that could do the wires were "busy". One was the manager who was "opening two accounts" at the time and the other person was conveniently "with a customer." He didn't look like he was customer transacting business because he sat in the chair very relaxed and casual. It looked more like casual conversation. Called the Ballantyne branch to verify (because that's the location I usually transact at) and was told by the teller "No, wires can be done up until 5. They can actually be done until 6 but we close at 5." They're lazy here. Needless to say asked if wanted to schedule an appointment to come back in the morning. Immediately told her no and that I'd be going to the branch near my office instead.
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December 2021 by Leah
The manager and staff at this location are excellent. I am always greeted quickly and with smiles. Thank you Veronica for your sincere and sweet compliment. It really made my day :)
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October 2021 by Leah McNeill
The manager and staff at this location are excellent. I am always greeted quickly and with smiles. Thank you Veronica for your sincere and sweet compliment. It really made my day :)
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March 2021 by Brian Morrow
I had an awesome experience at this branch! the customer service was phenomenal. I want to specifically give a shot out to Yvette who went out of her way to assist me with a loan situation. I can only bet that all the other employees are just as awesome! If you live by here and need local branch help I suggest going here.
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August 2019 by David Nnadi
Great staff looking to revitalize this location. With their new efforts I recommend banking here.
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April 2019 by Becca M.
I just had to take a moment to reach out and compliment Yvette for taking the time to call me and straighten out a payment that I processed from a wrong account while in the process of switching accounts. She caught the error while it was still pending, and saved me a lot of stress. It is rare to see a bank provide this sort of individualized customer service these days. I am incredibly grateful. My sincerest thanks for going above and beyond!!!
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April 2019 by Nacole Andrews
Horrible experience. Staff was in no way helpful. I felt lime i was being rushed out when they finally acknowledged me.
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June 2018 by Christine Sekulski
Terrible experience here, waste of time. They charge $8 to cash a check and they don't tell you this until after they analyze the check, and two forms of ID for 10 minutes. I said "I wish I knew this before you too 10 minutes of my time". Then the teller told me smirked at me and told me to have fun.
