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June 2024 by AJ Clemente
After buying a few jewelry pieces from Finks, I recently had the pleasure of purchasing a Rolex from them. I had a fantastic experience! Justin was incredibly helpful and knowledgeable. His customer service was top-notch, and I couldn't be happier with my purchase. Thank you, Finks and Justin, for a great shopping experience!
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June 2024 by David Cable
I went in to inquire about the availability of a couple of watches that I had been strongly considering. I was met by Justin, who was very affable and professional. He answered all of my questions and showed me a couple different watches. He made my first Rolex purchase perfect! I can't thank him or recommend him enough! Thank you again!
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May 2024 by Nina Le
Great experience at Fink’s Southpark. Very professional throughout the entire process. Thank you Sarah and the team for reaching out to me. Finks will continue to have my support and business for all my jewelry needs.
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May 2024 by Martin Woll
Fink's is one of Charlotte's respected dealers of fine time pieces. I had a wonderful experience working with Sarah at Fink's. She was incredibly knowledgeable about their items and extremely courteous and kind. I would recommend anyone looking for a luxury time piece to work with Sarah and Fink's.
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May 2024 by Tom Barnett
So very happy with my experience. Delores and Roger made it possible to get me the watch I’ve been wanting for so long. Delores was absolutely exceptional!
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May 2024 by Karoline Burton
Quick, easy, professional pickup!
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May 2024 by Alex Bunich
Fantastic service. Very polite and helpful staff.
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May 2024 by Josh Allen
Always a pleasure stopping by Fink’s! Tyler from the Rolex side is always so inviting and helped allocate my wife her dream watch. Also have had great experiences with Lisa, Delores & Marshall buying other items in the past. Will definitely be shopping with Fink’s for future Time Pieces or Jewelry.
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May 2024 by Catherine Cantey
Super easy and nice people.
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May 2024 by Mylene Santos
The only place I buy my jewelries! Finks is the best! Especially to Inna, she’s a sweetheart and I always leave happy with my purchase. Can’t have enough of those beautiful pieces in my collection!
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May 2024 by Brenda Lomax
My experience at Fink's was good , I will return to buy items that I noticed in Fink's that I like. The next time I will bring a friend with me to see the fine items in fink's.ThanksLomax
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May 2024 by MM Montgomery
Excellent service and first class experience.
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May 2024 by Bethany
Amazing! They came in ahead of schedule and under budget for my repairs. I highly recommend their services. ?
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May 2024 by P W
If you're in the market for a Rolex be sure to stop by Fink's and ask for Scott. He is always super friendly and accommodating with trying on all the display pieces.
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March 2024 by Kevin M.
Dear Lindsey S (Business Manager) Thank you for your response, the apology, and the concern shown regarding the incident. While I appreciate the invitation to speak with your VP of Sales, I find it unnecessary as I do not plan to patronize your business in the future. However, I feel it's important to share additional context for anyone reading this review and to further illuminate my concerns before concluding this matter. A few years ago, while residing in California, I purchased a Rolex Yacht-Master as a Christmas gift for my spouse, who is White. Last year, he visited Fink's South Park Mall for the watch's servicing. He noted that upon his arrival, no inquiries were made about the watch's origin; the staff simply processed the service request, retained the watch for the necessary period, and charged him approximately $1,000 for the service. This experience is in stark contrast to my own, underscoring a worrying discrepancy. Unlike my visit, he faced no intrusive questions regarding how the watch was acquired, suggesting an automatic assumption of its legitimate ownership. This difference in treatment highlights the necessity of addressing implicit bias within your team, especially concerning the manager involved in my situation. I earnestly hope that any corrective actions will include comprehensive training on implicit bias. Such efforts are vital for creating a more inclusive and respectful customer service environment and for reducing the negative impacts these biases can have on your business and its reputation. Thank you once again for your attention to this matter. This situation presents an opportunity for you to take the necessary steps to enhance your service levels and increase sales.