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January 2024 by Jessica Catledge
Unbelievably great customer service ! I came by on Thursday to make an exchange. And their gate wouldn’t open at opening time… The employee standing outside was so kind and helpful. While we waited, he was checking to see if the sizes we need to exchange for were available. He even went and got a bag for me to put my exchange in so I could shop at other stores while we waited for them to open
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January 2024 by tim Griffin
When my wife I entered the store we were the only customers. Two girls working were at counter chatting and never acknowledged us. I approached and asked about a pair for my wife, and one of the girls seem annoyed but went and got them. I asked for two more shoe styles for her and also a pair for me and she said "are you sure thats it I dont want to keep making trips to the back" We almost walked out right then but my wife really wanted the shoes. I reluctantly purchased two pair of shoes but I will never return to this location. If you dont want people to bother you, dont work in customer service!
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January 2024 by Cássia Luz
Great price and service
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December 2023 by William Thomas
Found the shoes I was looking for
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September 2023 by Hayden Stiene
This is one of my favorite finishline stores by far. Not only are the employees extremely helpful, but the selection is great! Big shouts out to Jordyn for always being helpful and attentive with me and other customers. 5 stars
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June 2023 by Daryl Hammonds
Given this one star. This store use to be my favorite shopping store for shoes and sweatsuits. Now upper management has dropped military discounts from 20 to 10 percent. Good bye Finish Line!
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June 2023 by Tanisha A.
Jordan was super helpful and nice. Very good customer service.
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April 2023 by Liz Alonso
My husband and I went to this location Monday afternoon and it was not very busy. We got helped by a young guy that was very nice and only reason for the 1 star. While in the store my husband saw some shoes on display that he liked and the guy had left. The other workers were at the cashiers talking to each other so he noticed it was his size and proceeded to just try them out. A young lady noticed and told him he couldn’t try on shoes on display. We were both unaware of that and my husband apologized and asked if he could get one that size to try on. She left to go get it so we browsed around the clothing section while in the clothing section I hear the workers in the cashier gossiping about my husband trying on the display shoe but they were not being nice about it and making rude comments. We left and didn’t purchase the shoes we had already put up front. We found the same shoes at a different store with nice customer service and gave them our business instead.
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April 2023 by Liz g.
My husband and I went to this location Monday afternoon and it was not very busy. We got helped by a young guy that was very nice and only reason for the 1 star. While in the store my husband saw some shoes on display that he liked and the guy had left. The other workers were at the cashiers talking to each other so he noticed it was his size and proceeded to just try them out. A young lady noticed and told him he couldn't try on shoes on display. We were both unaware of that and my husband apologized and asked if he could get one that size to try on. She left to go get it so we browsed around the clothing section while in the clothing section I hear the workers in the cashier gossiping about my husband trying on the display shoe but they were not being nice about it and making rude comments. We left and didn't purchase the shoes we had already put up front. We found the same shoes at a different store with nice customer service and gave them our business instead.
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March 2023 by Kristopher Faulk
Great service and environment.
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February 2023 by Ty Barrett
Professional and helpful. Well organized and managed. Good instore appeal of product and overall store experience. Staff are attentive.
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January 2023 by K Jackson
Visited this location on Monday and placed a order for a pair of shoes because they didn't have any size in stocks I paid a extra 22 and some change the shoes were suppose to arrive in two days and they did not called the store they said there's nothing they could do I have to call customer service so I did took hours to get a person on the phone female by the name on Donna I think was very rude and I will never order anything else from finish line it's been 3 days and I still hvnt gotten my shoes
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November 2022 by f Holston
very helpful, stayed opened to make sure I could get my order.
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August 2022 by Janmesh Shukla
Travis was helping us and had a attitude thru out the entire transaction. 1st pair of Nike soles were defective so we asked for another and those were fine. He didn’t want to be bothered and help us. Service was bad
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September 2021 by Deborah M.
Me and my daughter went in here to get new shoes. The people working there were so preoccupied with there cell phones they were disinterested at best to take care of us .So after getting there attention I tried on a pair . Back on there phones they went .So we just left and decided to look at another store . Customer service does count !
