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April 2024 by Luis A
Absolutely terrible. Waited at the drive thru for more than 15 minutes without even being greeted by the teller working the front. I understand you are working on a transaction but it does not hurt to acknowledge the customer decided to leave cause there was no sense of urgency or attention. Stay away.
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November 2023 by Orfa Morillo
Terrible attention, long lines from a cashier
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June 2023 by Marshall Clark
One star is too many
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April 2023 by Billy Clarida
Teresa is always a pleasure to see
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February 2023 by CHUCK DARWICH
On feb 11th /22 Called in for an apt to open a commercial account for our multi location business , I was told to come in after 2 pm .I Showed up me and one of my mangers .There was not a single customer in the bank but the banker wasn't interested in talking to us so he won’t interrupt what sounded like a personal call he was conducting and ask us to come back later , VERY unrespectful very unprofessional.Will never go back there , there is other banks in town and that’s where we went .
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November 2022 by Will gx7
This experience was not a good one AT ALL!!! Upon reading and understanding the protocols of the transaction, the logic in providing clarity was not provided respectfully and patiently. The customer service from the toll free line was totally unacceptable due to the language barrier , thick accents and lack of respect from the customer service reps. To get more clarity on my situation, I called my local branch in hopes of compassion, respect and patience....only to interact with a customer rep who started raising her voice ,loosing her patience and being condescending with me in my efforts of trying to understand the protocols of my issue. I work in healthcare, and in a very busy emergent setting and one thing that you have to have with dealing with sick individuals are patience, empathy and understanding as well as customer service. Even though this is a bank and not a hospital, customer service and care is the pinnacle of a positive outcome for any situation when interacting with the public. Customer care, patience and understanding was NOT what I experienced today. My business will be terminated and moved to another institution.
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February 2022 by Rakesh Nara
Been customer at this bank from 2021, so far the experience was good.Pros:1. 5/3 offers pay check to come before 2 days into your account.2. Has ATM at this location.3. They offer safe deposit boxes.4. For new account opening they will give $300 as promotion or so when you deposit 500+ in first 60 days or so. But this you need to check with banker at that time.5. At very convenient location.6. Offers free notary for members, worked with Angela she is great lady and very flexible on calendar.7. Drive thru servicesCons:1. For deposits inside bank lines are pretty long as most of the times there will be only one person working.If you are planning to visit for deposit the money or check , better use ATM or mobile check deposit from app.
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January 2022 by Salesia Alford
This is by far the slowest bank I ever been too. A wait time of ten minutes or greater Teller not very knowledgeable of product. Just all around slow.
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October 2021 by Rohit Red
I just opened an account here couple of hours back and I had a wonderful experience. Angela and Porsha were really helpful and knowledgeable. They know what customer needs and provide needs of the customer accordingly.
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August 2021 by Marcus Smith
Never ever will I visit this branch again!! The teller was super unprofessional when I entered the bank to cash a check. I was wearing a Kobe Bryant shirt and mask and she made a super insensitive remark about how fans have their mouths on Kobe’s Jock…only saying jock after she caught herself. I couldn’t believe and instead of cursing her out I left out the bank in which a co worker of hers followed and apologized on her behalf. It was totally unacceptable and she need new customer service training ASAP!!
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May 2021 by Ahmed
Word of advice, open up an account elsewhere.
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January 2021 by Sydney A.
The white lady banker that sits in the office to the left front of the tellers is so rude and condescending. I went in here to wire some funds to my stock trading account, and she let me know it was a $30 fee, asked if $100 was all I wanted with the rudest tone like "really that's all you have?" She kept eyeing me up and down and saying little undermined comments to make me feel like crap about the fact I didn't have an extra $30 to spend to wire money. She made me feel so worthless and low and for someone who can sit in her fancy office and look down on others with her privilege because I don't have as much money as her, is ridiculous and unprofessional and I will be filing a formal complaint with fifth third. If you have to come to this branch, plus talk to the older gentleman or the Latino guy, because they are much much nicer and have much better customer service than this other lady.
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November 2020 by Byron Medina
To make it short: They Definitely need a friendlier staff team...Would be very helpful to also have more bilingual tellers/bankers as Wells Fargo and Bank of America do.....
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August 2019 by Shanina Rucker
This branch in the University area of Charlotte is the most unprofessional fifth third I've ever been too. I rushed to the bank once I got off work to ask questions and to change a few things on my account. I sat and waited for the personal banker for 30 minutes while he laughed and had a personal conversation with a customer. While we waited another female walked in and also had to wait. Once it was five minutes to close, he finally came out and stated to the young lady that was waiting, “I already know your concern I will be with you in a second.†Then he turns to me and my husband and states, “What do you need and what questions do you have concerning your account.†I explained to him, if I wanted the entire bank to know my personal information I would have went to the teller. Who by the way couldn't assist me with my concerns. He then stretch his hands out and looked around as if he didn't care and to show it wasn't that many people in the bank. Then he tap his watch and basically explain that they were about to close. He then proceeded to ask the female banker who was there the entire time and never once came out to assist, if she could help us. She basically had a look on her face as to say, it's about to close and not really. So we proceeded to get up and leave. No apologies, no can we make an appointment, nothing.... This branch really needs to work on their customers service skills. Worst experience ever.
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August 2019 by Victoria Victoria
Just stopped by on Saturday 08/10/2019 at 11.30 AM, for some transaction.. Great customer service, quick service, the Teller #1 was so very professional. Thank you
