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April 2024 by Al Roj
ZERO stars, HORRIBLE experience with 53 bank, for a very small check which needed "verification", they locked my checking account with existing money outside of the check for 1 month. Then, they took about $ 1600 from my account, setting it on negative balance, despite the fact they did not put any money in my account. All my bill payments were rejected, all my payments rejected, they could not do anything to fix this for 1 month. Their business logic on how to handle checks and website app are wrong, avoid if you can.
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October 2023 by Annette Ingram
the lanes are very slow inside the branch. Ive been waiting over 25 min with 2 people in line
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September 2023 by Shane Street
Make sure you carve out plenty of time. Consistently slow service. Opening a business account can only be done by one person in the whole branch so call ahead to see if they are even there.
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August 2023 by Anne Kirika
I have had the worst of banking experience with this Bank. I have been their customer for over 10 years. I moved from Charlotte to Pacific West 2 years ago. Since I could not have direct deposit to this account any more, my account became dormant even though there was money in the account. I wanted to keep the account for the sake of maintaining my secured credit account with them but when I tried to keep the account active, they said the only way was to travel to Charlotte and deposit some money in person. I then decided to close my accounts- checking and savings plus my secured credit card. A 5/3 representative sent me a form to fill out and send via fax or mail to the my branch (the 5/3 Bank on Pineville-Matthews Rd). When I tried to reach out to the bank for their fax #, they said I can’t close the account any other way but to visit the bank in person! That is not what they had told me before. Tell me how logic it is to fly from the pacific west to charlotte, spend about $600 for a $20 account balance. The bank has been charging a dormant account fee every month and soon the balance will go overdraft.It is so frustrating!5/3 bank you can do better.Make this your bank at your own risk! Be warned.
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January 2023 by Heath Bartley
Great bank. No fees. PLEASE GET THIS ATM FIXED!!!!!!
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October 2021 by Amanda Figueroa
I got a suspicious email from the bank. When I went to log on it said my account no longer existed. After waiting for an hour and a half, I was finally answered. After being put on hold numerous times and asked a lot of questions, they inform me that my account was hacked by someone in Nigeria. Instead of helping me and getting me to where I needed to be, they informed me that they were closing my accounts and red flagging me as a threat. IT WAS NOT MY FAULT! Yet they punish me. I was trying to find out what was going on but got no help. Just stress!
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June 2021 by BDC DAWG
Very sad that I can't leave a zero star review, terrible customer service, can't answer a phone, and is extremely difficult to deal with. Tried to GIVE them money to pay payments and I don't know exactly why it is difficult for me to GIVE them my money. Also tried calling several times for No one to answer, not sure if they know how to run there business properly but at least at my job when the phone rings we answer it.
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June 2021 by Ethical Mindset
This branch is by far the worst. No one answers the phone, the atm is frequently unable to accept or give cash, customer service isn't even mediocre.
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December 2020 by GT Hammer
They charge me a $30 fee for depositing an cashing a Bank Of America check and corporate says they don't see any mention of that and that the branch mgr. would be reaching out. I won't hold my breathe! Thieves or wolves in sheep clothing
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November 2020 by javier blanco
Terrible service, hard to get a answer from, or a call back. So I went in waited for over a hour and a half, with 3 more couples behind me, one elderly standing up(but 2 chairs turned around with well over 6 ft of space in between, no courtesy) bad leadership leads to bad performance!
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January 2020 by Larry Phillips
This is the worst lender I have ever delt with. No one needs a courtesy call 4 times a day. My loan was sold to 5/3, I would NEVER apply for a loan with this company.
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June 2019 by Nadine McKenzie
Bad bank etiquette. Do not bank with them! They should be reported.
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December 2018 by Joseph Wilson
Went to the bank to cash one of their own checks and was told that I had to set up a profile to cash a check . Not the normal two forms of Id they ask for at literally every other bank on earth but I had to give them all my personal info, even after confirming with the person who wrote the check that it was correct!
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May 2018 by Roy C
On Saturday 3 3 18. I was told that he could not open an account without even looking . I have a son whom is 15 and I am on the acct and he could not help me.. this is terrible and wrong. If you don't know what to do ask or if you don't want to work on the weekend get another job.
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February 2018 by Carolyn Love
I've had a wonderful experience with the employees and management. Helpful information on money markets. I'm so thankfully I can sleep knowing my accounts are safe.
