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September 2023 by Timothy Gosey
Beautiful building. Very clean and well maintained. Nice landscaping.
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April 2023 by linda gonzalez
I only put 1 star because it’s not possible to put zero. This bank is the worst!! Twice they didn’t let my husband pull out his OWN money!!!! After the second time I felt compelled to leave a review smh. Will be moving to a different bank after 15 years
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December 2022 by Alexus S.
Please don't bank with them. They are very unprofessional and doesn't know how to communicate with customers. I didn't like there ways along time ago and I thought they changed. Please don't bank with them.
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April 2022 by Keith Murray
horrible customer service!
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January 2022 by Tommy Jackson
Worst bank in the city. Always have the same 1 girl Veena working the drive through and the front desk. I've waited upwards of an hour to be seen before. Stay far far away!!!
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November 2021 by Sarah Curnayn
Can’t even open a checking account here. I called right before I left to make sure I understood what materials to bring with me. They said an ID. I brought my ID & then they asked for proof of residency when I arrived. Coincidentally I had some mail in my car. I went to grab it but they didn’t accept it because one was from a few weeks ago & the other didn’t have a date. However I had phone confirmation of the order number that has a date that’s correlated with the package and they didn’t even look at it and started on with the “Sorry, but unfortunately-” Honestly I should be glad this happened as all the other reviews show me this complication saved me from a headache banking here. Waste of time.
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October 2021 by Chieh Kuo
Lone teller with very poor attitude
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June 2021 by Harper Lynn
If I could give them -0 stars I would worst branch in Charlotte!
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November 2020 by Mike Hines
After asking to deposit a check made out to my name they couldn’t cancel the endorsement I made (my mistake ) but to my own check! So I ended doing their job for them and just depositing it online myself and reissued problem solved why did I even go in the first place for bad customer service
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November 2020 by Nick James
How hard is it to follow simple directions about mailing a debit card to the correct address.
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September 2020 by Logan C.
Great customer service. The tellers are always kind & personable, and setting up my account was a seamless experience.
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September 2019 by Mrs Mc
I love going in only bc I love dealing with the friendly customer service. Never fails keep up the good work!!!!!! This is the only 5th 3rd Branch that I go to and I do a lot of business all over Charlotte and surrounding.
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June 2019 by Ashley M.
Horrible customer experience. Requested a cashiers check, they refused to give it to me for from my own checking. Found out they pulled the money anyway and 15k was missing on a check that was somewhere at this location. They had to research it while my checks bounced and found it a month later. Now still battling with fees from the cashier check I never received. One of the employees asked me why I had that money, what I was going to do with it...etc. All extremely personal and uncomfortable questions....I had sold a house. Had the deed and contract when I brought it in. I felt discriminated and bullied at this branch and still dealing with issues 60 days after their mistake is ridiculous. Do not use this branch
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June 2019 by Ashley Class
Had a great experience at the uptown bank opening a business checking. The bankers are nice, but the assistant manager is discrimatory and unprofessional. She was not only rude to me on three separate occasions, hounding me about my renovations business when I had all legal documentation, but withheld a cashier check from me because a house closing's check in my account didn't go through fully yet. Which is fine, except she took that money out of my account and didn't tell me. So now I'm on the paper trail of finding 15k. Idk about you, but that's alarming and scary that they could just not call someone and let that disappear
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April 2019 by Darrell Jackson
First time at this branch and the woman who assisted me (Soumaya Nasrallah) was very knowledgeable about her job. Also VERY helpful with the right accounts I needed for my business!
