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October 2024 by Noemi Avila
Earlier at this store I was trying to do a wire transfer, I had my passport with me and the junior executive person (which she told me she was when I left) could not perform the wire and she didn’t even tried to! She was interrogating me why I didn’t have an ID with my address even though I had provide everything to prove that it was me. She went out of the room and told the teller about everything out loud that I could hear everything she was saying from the little office that I was at. She came back to say that there was a way to do it but she didn’t know how even though she’s been working here for years. I told her I’ve done it before and she asked who has done it, like it was something illegal, and kept interrogating me. The last thing she said was that she was going to make me an appointment to make the wire when her manager was present. At this point I got up and told her that she was making me extremely uncomfortable and I wanted my paperwork back. I decided to go somewhere else because I’ve done many wires and never felt like this with any banker. That’s when she said she’s an junior executive at this branch I just told her that’s great and left.
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July 2023 by Chris Sendry
Not a good bank no customer service no one can resolve your situation either in bank or on the phone
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October 2022 by GOOD4U 2
I wish there was a way to give a rating less than one. because of this branch I am closing my account. This Branch Made Me Hate 53rd. Not worth my time or energy!! Smh
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July 2022 by MegsOnMain Street
Money is serious business!! Having access to your money is even more important. Unfortunately, this branch has a branch worker named, Tevin, who gives inaccurate information & is 100% apathetic to customers. I’m switching bank locations- extremely disappointed in the lack of respect, communication, & professionalism here.
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March 2022 by Kyle Winters
Revising a previously left negative review (remains below).I went into the branch on a weekday and Courtney was very friendly, courteous, and helpful.Prior review:Their website states that their lobby and drive-through are are open on Saturdays between 9am and 1pm.Drove out there and they were closed. Sign on the door states that effective January 8, 2022, they will be closed on Saturdays. So, they've been closed for over a month on Saturdays, yet are still advertising that they are open for business via their website.
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October 2021 by Shenita O.
I came to this location with a group of 5 total. The staff here were very patient and accommodating. They know my group really well, and treat us with kindness each time we come. This location was not crowded by any means, even on a Saturday morning. And, I love that this location does not close until 1pm on Saturdays so I don't have to rush out of bed. Parking can be a little tight sometimes. But it is a convenient location. We appreciate their customer service!
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November 2020 by conrad coulter
I have been banking with 53rd for years now. I no longer live on the east coast so I had trouble with getting transfers from different accounts. The Manager PJ took the time to listen to my concerns and help me through the process and even assigned me a personal banker. I highly recommend this location for any issues and concerns you may face with using the tech support number. They are friendly and reliable.
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November 2020 by Nick James
I had to deal with a very rude and unprofessional bank teller. What type of customer service is expected out of your employees, that lady has no place working on that establishment if that’s the type of attitude that she is going to have towards customers.
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December 2019 by Abrar Mohiuddin
Unorganized and unprofessional. Avoid Saturday appointments.
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January 2019 by Cotina Caldwell
Very very very slow. Not a good experience. Tried to give it a half of star but couldn't. Worst experience I ever had.
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August 2018 by PMiddy R.
Fifth Turd is a more fitting name for this joke of a bank. You're just a number and a means to siphon fees. It's a revolving door of personnel and incredibly difficult to find a single employee with enough knowledge, experience, or motivation to complete the simplest of tasks. We're plagued by quirky systems errors causing a host of issues. We are a company that funnels hundreds of thousands through our Fifth Turd accounts each year and still we receive service rated at 0 on a scale of 1 to 10.
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August 2017 by Sporadic W.
Met with personal banker, Chris, who was very polite and professional. Didn't have the proper item for the deal, but cross my fingers- hopefully I'll get a mailer.
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April 2017 by Damjana V.
This is the worst bank ever head I would not recommend this bank to nobody I won't give even a half a star to this s***
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December 2015 by Manu Khandelwal
Very friendly and supportive staff. Expecting best from the 5/3 service.
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October 2015 by Michael L.
I've banked with both the Cotswold and NoDa branches... both have always been great to work with. When I saw Paura H's 1 star review I couldn't let that stand on its own. Seriously everyone I have worked with at either location (I live right in the middle), has been great. Oddly enough, Fifth Third Bank does not serve food. Yelp really is better for, you know, restaurants. That's probably why this awesome bank only has 2 reviews. Frankly, if you're looking at Yelp reviews to decide where to put all your money, well, I wish you the best of luck.
