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July 2024 by Bonnie Harmon
Felix’s did ok but was in a hurry
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July 2024 by amelia nevo
horrible service and didn’t give me what I asked for at all. DONT come here. i’m warning you
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July 2024 by Seth Brekker
Carlos is really great! Listens to how I prefer my cut then takes the steps to make sure it’s just right. Always patient. Always thorough. Great experience every time at this Fantastic Sam’s. Thank you!!
Stylist: Carlos was really great! Listens to how I prefer my cut then takes the steps to make sure it’s just right.
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July 2024 by Dileep Koneru
This happened twice hence I thought it’s time to review it here…their online system showed an availability in 5 minutes with 2 of their stylists to choose from. When I check in online and go there, both their stylists are occupied and 2 more customers waiting for their turn. I asked about it and their response is - “we can’t fix our online system”. If I own a franchise, I would at least train my employees on how to talk/respond to customers, to begin with.
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May 2024 by Jennifer Castrejon
I went in for a haircut a couple weeks ago (with Sam, the owner) and had a good experience so I asked if they do hairstyling and she said yes. I showed her a reference picture & video and was told the style was super easy and I did not need to do a trail beforehand so I scheduled with her to return a week later.
Day of my appointment, I walk in my appointment with Sam (as she had been the only person I had communicated with for this appointment). Instead I am greeted by a completely different stylist, Carlos.
He spent an hour trying to braid ONE side of my hair before ultimately giving up. He then tried to “fix it” by doing some kind of another updo but there was no saving my hair at that point. It was nothing like what I wanted and I did not have any more time to waste! I went to a “specialist” because I trusted they knew what they were doing and I wanted my hair to look good for my small wedding ceremony. Instead I walked out with my hair looking far worse than it did when I walked in!
I have gone here for haircuts in the past but I will not be returning in future.
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January 2024 by Айдос Тулебаев
Very bad
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December 2023 by Maddi Prasad
Very bad styling.. I asked for beard shaping and the lady said they do , and she did very bad styling
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December 2023 by Shn Shan
My kid haircut took 2 hrs. I think they were new hair stylist and learning on my kid haircut.
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November 2023 by Pamela Novosel
I have never been to a Fantastic Sams and decided to give it a try. Monica gave me the best haircut I have had in a long time. She did exactly what and how I wanted it. I will definitely be back to see her.Service: Haircut
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October 2023 by Susan Ashley
Excellent service from Jessica
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October 2023 by Katie Bidzinski
Doesn’t resolve issues after we’ve made numerous reports. Gives out wrong phone numbers so they don’t have to deal with things.Hung up on me speaking in the middle of my sentence, doesn’t answer, care about the situation, or their clientele apparently. In reality, it’s their false number causing issues on my side. This has been going on for 7-8 months.
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September 2023 by Michelle Massa
My daughter and I had such a wonderful experience here. Monica the manager, worked on both of our hair and was so nice and patient. She helped me pick a new hairstyle and color look and paid so much attention to detail. She also was so kind and patient with my daughter and made her feel right at home. We will definitely be returning.
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July 2023 by Meli - Rise & Chai Blog
Absolutely amazing family owned business!! So great to know that such good people are running this place. Awesome service.
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June 2023 by Dawn Beasley (Eden)
My 2nd disappointing visit in a row to a Fantastic Sam's. I made an appointment on Friday for Sunday, especially for Jordan. He fixed an awful cut for me in the past so I trust his skills. But after my move, it's an hour drive to the Ballantyne location (2 hrs round trip). I decided it would be worth it to feel confident about my most recent disastrous cut (courtesy of the FS in Denver). I arrived a little early and checked in. There were plenty of people so I was glad I thought ahead and made an appointment. I checked in and offered to wait in my car. A few minutes later the woman who checked me in came to my car to tell me that there was at least a 90 min wait. I mentioned my appointment but she said she had just accepted it when I walked in and that he was already booked for the day. They closed in 2 hours but I could wait behind everyone in the lobby and maybe there would be enough time remaining to take care of me. I politely declined. That's the 2nd time I made an appointment for FS that wasn't honored. Last time I pushed the issue and she butchered my hair. This time I just left having decided I'm done with FS. At least this time it was only 2 wasted hours of driving. If FS isn't going to honor appointments then don't offer them. Also if you're going to decline the appointment do it timely, NOT days later while I'm standing there.
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March 2023 by Sarah Evans
Ever since there has been new management I have seen a tremendous turn around. Jessica is AMAZING! I always enjoy my trip to the salon. Not only am I getting the hair color and cut that I asked for but we have great talks and lots of laughter. She is exactly what the salon needed.
