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January 2024 by Tammy Ferguson
This was a nightmare experience. Shower was dirty with hair in it, we asked front desk to have it cleaned, we were told that the person said it was clean. Not to mention the roaches, the terrible cigarette smell and the rack falling off the wall. I was told by a young man at the front desk that this place is where truck drivers mostly stay. I took that as he was saying as bad as this hotel motel or whatever it is looks it’s OK for truck drivers. I would never recommend anyone to stay here even if you need extended stay Services do your research. Please make sure you find something more comfortable and clean. And to top it off, they cleaning girl took my charger.
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January 2024 by Deric Lewis
The staff was very friendly and helpful while my stay at the hotel. Accommodations were quite quick when I needed to request more towels and I would definitely recommend this location to others.Rooms: Was nice and quite clean.
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December 2023 by Joe Walker
Cheline McCargo has provided me excellent service on extending my reservation to stay at your hotel until next week. I thought I was going to have to relocate to another room and she discovered that when she scanned my valid ID that a different name came up. My ID was given by Maryland and I had idea why a name Malcolm Whyte popped up. She asked me if I had another ID and I had a voided Virginia license. She used that and my reservation popped up. She did an excellent job in not only extending my reservation but allowed me to stay in my current room. Thank you for having such a great staff like her and strongly recommend that you give her some kind of of compensation for her extra efforts. Thd other thing I admire about her is she was very focused on resolving the issue and didn’t allow other distractions deter her from accomplishing her mission. I was a manager for over 20 years in the federal government. Good thing I am retired now or I would be trying to hire her away from your company. Thanks for the wonderful stay at your hotel.
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December 2023 by J.M. Soto Dls Santos
This place had the best customer service you could ask for Mr.rice was great and give him a 5 star rating.As far as this particular hotel don't expect much went from not having any rooms available with a reservation made over 3 months back, after waiting for approximately 15 min , we got our room it was awful extremely dirty , when asked for house keeping was told not till morning, then transferred to another room and this is what we found needless to say we packed up and left to a better hotel, this was a bad experience.Rooms: Dirty awful place to stay .
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December 2023 by Veronica Carr
If I could give this Extended Stay a 0, I would. DO NOT STAY HERE! When we checked in, the lobby had a strange smell to it and did not look clean. One of the buttons on the elevator was broken. The elevator and hallway smelled equally as bad. Our room smelled like mold and I had to get a can of air freshener from the lobby. The room looked dirty like it hadn't been cleaned. However, that wasn't the worst part... there were live roaches in our room. When I got up to use the restroom and turned on the light, there were roaches crawling on the sink and the refrigerator. There were dead ones near the bed and in the bathroom. This place needs to be shut down. My family and I packed up our stuff and left in the middle of the night to go to another hotel.Rooms: Disgusting and roach infested
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November 2023 by Krishna Patel
Terrible experience. I had a night stay and the rooms were disgusting, smelly, and unclean. Nothing in the room was working. Shower was not working and when I complained to front desk the employee was rude. Like it’s not my problem if the room shower was not working, it’s motel’s responsibility to check if things are working.Rooms: Terrible, smelly and dirty
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November 2023 by Léon Léon
Staff was polite super. It smelled like smoke throughout the building. I was ok with the room until I ordered Uber & a bug that looked like a baby crab chose to come out. I was really freaked out. My stay was just an overnight stay. There was an issue with entry door & key card which staff mentioned. If your anything like me I always look at shower heads. They do have wifi, vending machines & breakfast.
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November 2023 by Brian Garcia
Room smelled like smoke all throughout the stay, called to ask if early check in was okay was told yes get there for the older lady behind the desk to have an attitude and not even say hey just NO EARLY CHECK IN told to us tried to wait 20 min in “lobby” just to be told no because it’s a common area, so what is a lobby for then ? So waited outside just for her to come and tell us she can try and get us in and told her coworkers we didn’t believe that there was any clean rooms available when that was never said to us just that we couldn’t wait or check in instead of proper communication greeting and hospitality
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November 2023 by Shamekia Simpson
me and my boyfriend come here every time where in Charlotte area, it's has nice location, offers alot around you food wise and not far from entertainment. it's always quiet and peaceful and clean. the staff is friendly.
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October 2023 by jessica Joseph-pauline
Reminds me of Joe's apartment! Roaches were everywhere. Lobby, bathroom, elevator and room. The room was not cleaned thoroughly ?. Roaches are living and breeding in the side table alarm clock. Just disgusting. At night the roaches were crawling on the headboard. Let's not forget the stink bugs who seem to find their way inside the room SOMEHOW. Killed a few of those too. Door handle is broken. Went to the front desk a few times only to be told pull the handle up. Not down smh. Floor is so thin you can hear the people upstairs walking around.Rooms: Roach infested
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September 2023 by Ted Nugent
Front desk people awesome, but that’s the only good thing. I’ve had roaches, fire alarm randomly goes off, and place always smells gross. Can’t give it more than 1 star.
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September 2023 by Marissa Taylor
Absolutely the worst - staff and management are absolutely rude and disrespectful. The assistant manager Courtney was aggressive and spoke down to me as a woman. The manager Drexel (?) was completely inattentive to the situation as I called many times through the week to get a refund from a hotel I didn’t get to stay at - I was in that building for an hour trying to figure it out and to be told because of the storm the system was down and I would DEFINITELY receive a refund but here we are marked as a no show and no refund from the third party with sadness and frustration when I said I would come up and show them the transcript and all the emails I was told they would call the cops on me- sickening- all over not taking care of the customers refund. Never was I rude or disrespectful first or back I just kept asking why he is talking to me like that. DO NOT BOOK THIS HOTEL.Update- when contacted by the third party the assistant manager was disrespectful and unwilling to work with them to resolve the issue and “terminated” the phone call .Still no refund for a hotel I did not stay at for understanding reasons turned ridiculous all due to poor attitude and customer service
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September 2023 by Ganesh Srinivasan
A Horrible front desk person the night we checked in. The door was not opening even after inserting the key card as the door was jammed. The front desk person got so annoyed that we asked for help to open the door. AC was good, spacious room for 3 ppl. Clean beds.But roaches all over the kitchen and bathroom. The fridge must be at least 50 years old and had roaches inside both live and dead.With so many roaches I wonder how they got 96 points ( 96 out of 1000 ??) sanitation certificate which they proudly hang in the front desk area.Nothing much on offer for the complimentary breakfast except for a couple of granola bars and a coffee and there was no creamer in the can and was not replenished even after complaining.A ghost hotel which somehow runs.
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September 2023 by Nina Johnson
Hotel was close and room was nice. There were two issues though. One was that there was a leak in on of the rooms that ended up i guess going into the walls because we would occasionally have water pooling into the bathroom. The second issue was there were alot of roaches. Like alot. I feel like i saw baby roaches and adult one almost every hour. We even got raid but it was kinda crazy the amount. If you can handle the pests the place aint bad honestly
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August 2023 by The Food Critic
I'd like to give this a -100 if I could . First off made a reservation I came at 3 pm the front desk lady said oh come back in 30 to a 1hr rooms aren't ready yet I said okay I came back in a hr and half they had to give me one that wasn't what I booked cause they said I t wasn't ready still . Then I checked in and had to go to work so I put my things down and then left, I came back from work to the room turn the light on and it's reached crawling everywhere I do mean everywhere so I called down stairs asked to be changed to another room as I'm getting my things I open the toilet to use the bathroom it was someone else do do in it and roaches inside as well. When I was getting my things there was a man walking the hallway knocking on everyone doors apparently only female doors and trying to get them to open the door. So I get back in my room I get a knock at My door I thought it was the guy from the desk but it was the man knocking at the trying to get in I called the desk 4 times the guy at the desk didn't answer then I called the police and the guy kept knocking and then he left after knocking 5 times and trying to open the door. Talked to the cops and they said he known for doing this I'm like huh ? And he still out here this is dangerous there were kids in the hotel what if a small kid opened the door while a parent was in the shower or something thinking it was they other parent or anything could have happen. Just not a safe hotel cause asking myself how was he able to get in and stay in after the building was locked. And the front desk guy was acting weird like he had something to do with it , can't say for sure but it had me scared I checked out that same day I checked in. Although given the refund it don't solve the issue for other ppl I still fear for the rest of the women there cause I was told he was only knocking on women doors. Creepy . Stay safe and don't book here if you do you'd need protection
