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March 2024 by April VanRivers
My husband reserved a car for pick up and confirmed he would be there to pick it up. Upon arrival we learned that they had rented the vehicle we reserved to someone else and was told that we would have to look elsewhere.
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March 2024 by austin
Car on 3/4 of tank when received it. Got 3 miles down road and heard plastic undercarriage rubbing on ground super loud ever bump I hit. Other than that was smooth flowing but had to listen to that for 8 hour drive each way. Wasn’t pro rated for anything dropped car off cleaned and full tank.
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February 2024 by Karen Owens
I always use Enterprise because I can always count on quick and friendly service. However, this particular rental was due to an incredibly stressful occasion as I had to have unplanned repairs with my personal vehicle. After, it was all said and done Segun Lipede was genuinely concerned and made certain that I was taken care of. This is the epitome of service just showing that you care goes a really long way. This is why I am loyal to Enterprise and this specific location as they all exude great customer service!
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February 2024 by Anna Woody
This is by far the best experience I have ever had with an Enterprise! The team here is amazing, especially TJ and Shegun!! They are very friendly and helpful with their vehicles and getting you set up with a car. I have gotten a rental twice from them due to issues with my personal car. Both times I have been highly impressed!! If you need a rental car, go here!
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February 2024 by brianna harris
I alwayssss get my rentals from here this is the only location I go to , never had any problems and the employees are always so nice & keep conversations going. fast service too i’m always in & out lol
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February 2024 by Medhanie Measho Solomon
This address10421 south tryon Charlotte 28273 enterprise Rent-A-Car customer service is the worst! They cancelled my reservation with no reason!her name is Tianna this is not fair
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December 2023 by Carlos Mora
Tim was the agent who helped me when returning the vehicle, He was so courteous and professional, made me feel that I was like a VIP, not that I like to feel that way but it’s just a compliment I have to give to him. I really appreciate his devotion to his job
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December 2023 by Kendra L.
I would not use Enterprise rental services again. I had a rental through insurance and returned it earlier than the contract was for. I purchased a vehicle at a local Enterprise Car Sales location and was told they would handle the rental return. I received an invoice for not only the $50 deposit that wasn't returned due to the gas level. I had planned to fill the car up on the way to return it, but was told Enterprise staff would take care of that. In addition to not receiving my deposit back, I was charged an additional $9.74 for gas at $5.15/gallon. Premium gas isn't even that rate. That charge was excessive and I will never step foot into another Enterprise rental office again.
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November 2023 by F.T. McKinnon (Tom)
This is the 2nd time out of three that they didn’t have the car I reserved (months in advance), and without informing me. I had to upgrade (but didn’t have to pay extra) to a larger vehicle. Other than that, about the only thing keeping me from going to someone else is their proximity to my house.
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November 2023 by Mesay Amberber Belay
cancelled reservation at the last minute. Front desk person was unprofessional and confrontational. Made no effort to find alternate accommodation. Lesson learned and moving away from Enterprise next time I need to rent a car.
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October 2023 by eric king
Made a reservation, got a confirmation number. They called me day of pick up and said they cant honor it, no cars. They actually told me that a confirmation wasnt the same as a guarantee
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September 2023 by Kay Ching
This store has exceptional customer service. The staff that works at this location is always willing to help accommodate your wants or needs. I would like to thank Matt, Jacob, and Tj for helping me out on one busy weekend. They were kind and knowledgeable about car details and products. I definitely look forward to doing business with this company in the future.
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September 2023 by Hardwick Bundles
Great customer service from agent. I gave 3 stars because I didn’t pay the quoted price and the vehicle was dirty. Like the last people who rented the vehicle trash was still in the car an I noticed it hadn’t been washed or wiped down in the inside.
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September 2023 by Ladywalker Walker
I’ve used Enterprise exclusively after great service compared to negative experiences with other rental companies. I am always welcomed, treated honestly and their vehicles are just what I need, in perfect working order and clean. Their prices are fair and the pickup and return processes are a breeze!
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September 2023 by Prince Clarise Perimbie
I rented a car for the weekend, I wanted a truck but when I got there the color wasn't what I expected. The customer service was great. They showed me different options and I had to change to a different truck still.