-
January 2024 by Silvia Castillo
My car is being repaired and the service location coordinated to have a rental car from this location delivered for me. The only reason I’m giving two stars is because Shakur was great, however the car is disgusting. The car smells like cigarettes and it is unbearable. The service location that is repairing my car has contracted the owner directly twice to try to get a different car for me and they’ve been told Enterprise doesn’t have a different car they can swap for me. Their business hours are also terrible, by the time I get off work, they are already closed and I have yet to speak to anyone from Enterprise. I don’t recommend this location. The very least they can do is contact me or try to coordinate a different car. Every time I drive this car I get a sinus headache, and my throat hurts not to mention I get out of the car smelling like an ashtray. I’ve tried spraying febreeze but it just ends up smelling like febreeze and cigarettes.
-
January 2024 by Taj Davis
My car was getting serviced, which was a total inconvenience ! However, Brad and Shakor I may be spelling his name wrong . They took great care of me , and I was already in a screwed up position. Their customer service was suburb and I definitely recommend using this location. VERY PROFESSIONAL AND DIRECT . Thanks
-
January 2024 by Julian Edu
Great place and easy to rent a car. Shakur was a great associate and explained things very well. Pleasure doing business here
-
November 2023 by Sean Macrone
I have a reservation at 1pm, waited two days to get a car also. Get there at 12:50 and no one is there. I have to wait for someone until 1:10pm and no cars available. Absolute horrible experience and everyone avoid this place!
-
September 2023 by Tori Stewart
I had an outstanding experience with Enterprise, all thanks to Shakur! After a frustrating last-minute cancellation and search at multiple rental car sites where no cars were available, Shakur went above and beyond to assist me. He displayed the utmost professionalism and promptly called me as soon as a car became available. His dedication and exceptional customer service turned a stressful situation into a breeze. I'm very grateful for Shakur's help and will definitely choose this Enterprise location again for their exceptional service.Thank you, Shakur and Enterprise!
-
July 2023 by Aditya Sawwalakhe
I had great experience with Shakur and Will at this location. They were really helpful starting from getting car, keeping me up to date with my rental agreement and had swift return at their location. Really recommend this location for enterprise.
-
June 2023 by anna france
My experience with this location has been a nightmare. Not only have i been without a rental since 5/9, but the agent here, lied about our conversation. The agent changed his story 3 times looking for anyone to blame including my mother (who he never spoke to). Because of the inflammatory remarks this agent made, his visiting manager never de-escalated but instead bolstered his poor behavior. Not only has My character been called to question, these remarks were made available to multiple branches and is the reason I have not received a vehicle. These actions are clearly defamation of character & as a professional I DON’T take that lightly. I plan to escalate this to the farthest, necessary extent.Caliber collision is repairing my vehicle and i have had no issues with them. But ask them who else you can reserve a rental car with & save yourself this hassle.
-
April 2023 by EML
Last minute rental came from the airport. Will is pretty awesome courtesy calls and is thorough very polite as well. He made my rental process flawless and easy which is amazing when flight plans change. 10/10Give this man a raise ??
-
April 2023 by Adil Shaikh
I've had one of the best experiences renting a car here, and I've rented a lot. They were kind enough to call and let me know that the car I had chosen was not available. Will and Shakur were very courteous and willing to go out of their way to help a customer out, something you don't often see at rental counters. @Enterprise, you should hold on to these folks and give them a raise, these are the kind of employees that raise your brand value and the kind to keep around.
-
April 2023 by anika white
Customer service was GREAT thanks to Will! He was so helpful and was a pleasure to do business with ..
-
April 2023 by Kameala King
Will is the bestttt ! He helps everyone time. Gets me in and out. Very respectful. And efficient !
-
March 2023 by John Albert
My company uses this Enterprise location a lot and Will is very helpful. You can get service and be in and out very quickly. Great team to work with.
-
March 2023 by ajai
Experience was great, i would like thank WILL he was very helpful !! Ask for him to help you with any rental needs.
-
January 2023 by Zdravko Todorov
Excellent service!!! Will was the person who helped me with everything during pick up and return. I had to make a few calls and make some changes to the plan, and every time I called these guys were very polite and made everything so easy. Shout out to the guys in the back that cleaned the car, because this was the cleanest car I have ever rented!
-
November 2022 by Salute Chew Mobile Kitchen & Catering Company, LLC
Out of the nearly 6 weeks I've had to deal with Enterprise, Shakur at this location, was the most helpful person out of customer service calls, going to multiple locations because it's nearly impossible to reach anyone on the phones and even out road side assistance.He went above and beyond to help with a problem, and was the only one out of a number of people who looked at my account, to inform me that my rental authorization was expiring the next day. Not one other person informed me of the expiration of my rental.So Shakur, thank you for taking time to ensure I received what I needed! You're greatly appreciated and I salute chew (you)!