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February 2024 by I’m Just Bloggin
Customer service is awful, I feel like they steal people money and don’t give an explanation for why they don’t give you a refund when they take the boots that you return back to them. They told me several times that it takes 7-10 business days to get a refund and it’s been over three weeks then they sent me a email saying “thank you for your order” of the same boots I returned back to the store. Why would I reorder? I want my refund back pronto or I will have to report them for stealing. I am so serious. I have proof that I returned the boots to the store because it was uncomfortable to wear. The cashier said they’ll send me a email saying I’ll get my refund. That was last month. Ordering online with this company is a total scam.
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January 2024 by Renee Randolph-Gordon
Had some business to attend to in this area and stopped in to shop for shoes. Upon entering I was greeted by the most amazing and professional Security Officer on duty. The store was clean and each employee greeted me with a smile. Didn't purchase any footwear, however if I'm ever back in the area I will patronize this location. I wish I had asked the Queenly Security Officer for her name. She definitely set the atmosphere and tone for this stores location.
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January 2024 by Dalberth Corrales
Very clean and nice store. Great shoe options
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January 2024 by Liz Jenkins
Cashier was very dry :'( he didn't even say the ku for coming. Fri @ 7:30 p 1-19-24
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January 2024 by Melissa Morette
Lots to choose from and very organized !
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January 2024 by Palazoloup
Good prices, great selection. Friendly staff.
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January 2024 by Joanie Mashburn
Ordered online. Very happy with both purchases. And they arrived any timely manner. Prices were very reasonable.
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January 2024 by Michaela Kahdemann
Their old location was bigger and had more selection, but since you can order shoes to be picked up, I guess its fine. Overall it is a nice store.
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November 2023 by Adam Franklin
And a pretty good selection of shoes.The prices have gone up quite a bit,But in fairness I know everything has.Probably still one of your better options to find a good selection for a decent deal.
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November 2023 by Cassie Thompson
Never trust the closing time Google and the website says because this is the 5th time I’ve gone and they’ve had a sign on the door saying they’re closing early, and not just by one hour but by multiple hours. Today, they closed a whole 3 hours earlier than it says online. This is so frustrating. Management should really consider just permanently changing their hours if this is the case all the time, and please make sure to update Google + Docs bestie with the new hours.
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November 2023 by Oksana Foster
I have no issue with this store’s selection. However, this store shuts down for the day at random hours. Today is Saturday, 11/4, store supposed be open until 8:00PM, I drove there and a piece of paper on the glass door says this Saturday store will be closing at 6:30PM. This has happened before, so going forward, I’ll remove this store from my go to stores.
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November 2023 by Yvonne Ackerman
Doors are locked at 11:00. Stated open time 10:00. No sign on the door. Unanswered calls to the store and corporate could not have cared less. Past reviews show this is an issue with this store. Don't waste your time driving out here.
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November 2023 by Reeves R.
Why do you keep closing early at 6pm when you hours say 8pm? I looked online and checked before I drove all the way down here first. I desperately needed to exchange a size of shoes for my son before church tomorrow morning. Post it online next time so you customers at least know there too. Maybe I'll just do a full return next time I come in rather than an exchange and get my money back because of this.
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November 2023 by Yoshi Nunez
This store is a disgrace always closed is Sunday 3 pm and closed just go out business so you guys. Stop wasting people time and money!!!
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September 2023 by Angela W
This DSW on South Boulevard is SORRY!!!!!! First of all, how you gonna shut down a whole store with no sign stating that you closed early or anything! The lights are still on in the store and there’s no sign on the door stating that they’re closed at 6 pm and their business hours on the doors state clearly they close at 8 PM. It is so disappointing to walk up to a store and pull on the door, and It is locked with no explanation. People come from all over Charlotte because it’s only one DSW in the South Charlotte area. Online it says they close at 8 PM. This is the second time I’ve come to this DSW and they’re closed before their quoted time. .This DSW needs to do better or shut their doors forever like Bed Bath and Beyond and Bye Bye Baby!!!!
