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February 2024 by Mo H (Monie360)
Kelly was absolutely fabulous. She's very knowledgeable and professional. I went in there to have some garments cleaned, conditioned, and stored. (The first 4) I have left with quite a bit of knowledge because of her. She taught me quite a bit today. They have so much in there, it's amazing. So much to choose from, so many options and colors. I'd definitely recommend this place to anyone looking to purchase a beautifully made quality fur garment. I've also added another as of today and can't wait to wear it! (The last one) ?
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February 2024 by Cheri Brown
Heaven. This place is Heaven. The absolute best customer service. Thank you Kelly!
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February 2024 by Monique Goings
It was an awesome experience at Douglas Furs in Charlotte NC. Kelly was so welcoming and helpful and also Gerand was very knowledgeable about furs and my coat that needs to be repaired and reconditioned. I recommend this store for all of your Fur needs.
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February 2024 by David
Ms. Jennifer has been so great to me and have a wonderful personality which is so unique these days!
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February 2024 by Divine View
Beautiful garments and accessories, wonderful service, no pressure just tasteful suggestions.
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February 2024 by Jessica Stoner
I bring my furs in every year for storage. Kelly is so kind and helpful during my drop offs and pick ups!
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February 2024 by Sonya McGee
Jennifer was most professionaland knowledgeable concerning furs.
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February 2024 by Catherine Armstrong
Wonderful inventory of beautiful coats! Fantastic service!
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February 2024 by Elizabeth Smith
Absolutely wonderful staff from the proprietor to the furriers to the staff. Unsurpassable!
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February 2024 by J L
Superb friendly professional customer service Many thanks
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February 2024 by Jorg Ronke
Kelly was very helpful in assisting my wife and me in placing several fur coats on consignment. This business is very knowledgeable about present day customer desires for furs. We look forward to having them market our furs.
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February 2024 by N A
My first hotel fur sale was on Sunday, 02-05-23. I had no intentions of purchasing anything that day, but I'd seen an advertisement online and then heard something on the radio and stopped by the Hilton Garden Inn Southpark to "look."Before I left, I had a mahogany mink (Douglas Furs) and a long hair beaver coat (old Baltimore brand) on layaway. I already had other mink pieces, but I didn't have any long coats. I thought the prices were reasonable for both, especially with them being vintage pieces.I can't remember the name of the salesman who assisted me that day but he was the best. He was eager to answer all of the questions, and I learned a lot about the difference between furs. The picture of the vest was just to share with a friend.My only issue was during pickup of my layaway. The salesperson told me that he would try to lengthen the arms of my mink; the coat fit but I have long arms. I believe there may have been internal confusion about his request to let out the sleeves. When I came to pick up my coats on Saturday, 11-18-23, the sleeves were let out where I could see the lining just hanging. I can't find the pictures from 11-18-23, but the pictures from 02-05-23 show how the coats looked on the rack when I set up the layaway. There was an older gentleman assisting me on the 18th who didn't seem to understand what was going on. He told me I could take the coats, but if I took them as-is with the sleeves let out, I'd be charged if I brought the coat out. That was not acceptable, so I left the coats there. Carla called me later on in November and let me know that the sleeves would be fixed. I picked up both coats on Saturday, 12-09-23. I don't need anything else any time soon, but I'll be returning when it's time to purchase something in black.
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February 2024 by Mary Ann Kelly
Exceptional service, quality of product, countless selections from coats, vests, hats and accessories. The employees and management are incredibly congenial, gave guidance on fit and style and willing to serve the customer. I would recommend this company with no reservations.
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February 2024 by FineChina 59
Had a great experience shopping. I found a great fur for a great price
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February 2024 by Margaret Shirvani
Good job service exceptional
