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August 2024 by Curtis Dimes
I got a text message that my prescription was ready. I waited in a long line only for them to tell me that is not ready and ihe text was a mistake. The women spoke to me like i was another idiot customer who was just waisting her time. She basically said that happens all the time and told me to call backmy doctor to.leave another message.. The women had an airpod in her ear and had the nerve me to tell me to speak up. I sat for over an hour and waited and watched them treat every person like they were the scum of the earth and who's purpose is to bother them by making them do their jobs. They made zero attempt to provide anything that resembles customer care. Employees act like they work in a dirty fast food restaurant not a pharmacy. I ask if they had made any progress and they barked at me like I was a dog. I just told.my DR to send to another pharmacy and it was ready by the time I got there... Jesus Christ CVS
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August 2024 by Amy Rounds
The doctor called my prescription in 2 1/2 hours before I went to pick up. The pharmacist said that they didn’t have prescription. I called doctor back and the doctor suggested they check the VM. The prescription was on VM. The pharmacist wanted to argue that they provided good customer service and was indignant about debacle. CVS is not a good option. Use an Independent pharmacy, they care!
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July 2024 by Bryan Robinson
I cannot tell you how many times I have received a text message stating that my prescriptions are ready only to get here and they are not.
I have asked SEVERAL times how to remedy this issue and I still have not been presented a solution. If this wasn’t the closest pharmacy to my house I would switch immediately. This is beyond ridiculous and I don’t know who else to complain to get this issue resolved. Tired of coming here and it is a wasted trip!
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July 2024 by Max Greer
DO NOT send your medicines here. We have been on hold for almost TWO hours. My mother can never get her prescriptions filled because they won’t answer the phones. Pharmacy is extremely rude and always say you need to call ahead next time but won’t answer the phones.
These photos are from two different phones on the same day.
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July 2024 by Jinx Date
Absolutely awful. The pharmacist, for some reason, thinks she is able to speak down to people and had an air of superiority. All she had to do was apologize and it would have been all good, but no she had to try chastise someone. First rule of customer service, do not speak OVER people! Also, if you are in a medical field, do you think having long painted fingernails is something that is a good idea? Smh, but what do I know?
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July 2024 by Hosam Banawan
I had prescriptions to fill which was a generic form of crestor called rosuvastatin ..a cholesterol med that's selling 30 for 10$ with no insurance they give me the 90 for 218$ with insurance so I go back to talk with the farmacey person that couldn't answer why that happened not mentioning the level of rudness that was received from her there was no store manager to talk to ...bad business getting over on people no one to complain to no one care I'm just gonna take my business where else after so many years dealing with m ..it's not really about the money I'm well off this is about exposing bad business and service not dealing with m no more I see alot of 1 star in the reviews and I see why.
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July 2024 by Darrell Williams
After sitting in the Drive-Thru line for 30 minutes waiting to get to the window. They closed the window once I got there. Great job CVS!
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July 2024 by Ciara Douglas
If I could give this place 0 stars I would. The pharmacy is absolutely horrible. They dont care about patients, they just want you out of their faces as soon as possible. They don’t answer phones and they are so rude. No lie. Go to another cvs save yourself some peace of mind. This place sucks. Been coming to this cvs for years now. They suck here
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July 2024 by A2 P2
While much of the pharmacy staff is usually very pleasant the few times I've needed a script filled, this past weekend reminds me of why I no longer go to chain pharmacies for meds anymore. With nearly 5-6 people behind the counter, I ended up with a tech who seemed miserable- anyone other than her coworkers was treated like an inconvenience. I've had the same insurance for 2+yrs &yet they couldn't identify me in their system. No solutions offered, no "we recommend you call...", just blank stares. Given that I was really sick &needed antibiotics ASAP on a Sunday afternoon, you'd think there might be a bit of help in this matter. I asked if the script could be transferred to another pharmacy &was told I'd need to have the other pharmacist call. Upon getting to Harris Teeter for another pickup, the pharmacist found my insurance in her system within seconds. She indicated they've had terrible experiences with CVS recently- no one answers the phone, they fax Rx orders 3-4days later etc. Other than the minute clinic, I don't see myself returning.
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July 2024 by Mark Kuniansky
This store literally makes me sick because they don’t care about their patients, the pharmacy makes no attempt to help sick customers and they’re rude on top of all that . You will feel sicker when you leave than when you entered the store.
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July 2024 by Betty Holt
Everytime I enter CVS and Nina is there she always add a smile to my face. She's always friendly, pleasant and extremely helpful. I'm glad she back working there and whenever I need anything from CVS I hope she's around to assist. Best employee thus far.
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July 2024 by Karen H
You can not get ahold of anyone they don't have my meds so I needed them to call another one CVS but no one answers the phone
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July 2024 by Deepak P
Store is clean and customer service is good every time I visit. Photos come out a little different may be the printer. Ample parking.
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July 2024 by Jessica
This is probably hands down the worst CVS in Charlotte . Every single day they are short staffed and can’t fill prescriptions until the next . It’s always something! This is the last time I’m using this pharmacy. Lines are always long , bare minimum 35 minute wait time. The worst pharmacy. They should close down since all the prescription request are next day.. never the same day fill.
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June 2024 by Corporate Renegade (Reni)
Abysmal experience at the CVS Pharmacy located on Mallard Creek Rd, and it was nothing short of a nightmare. The negligent service and lack of professionalism displayed by the staff left me utterly disappointed and frustrated.
First and foremost, the head pharmacist, Kristin, seems to have no clue on how to effectively manage her team. The pharmacy staff, particularly Aleah and Keris, were not only rude but also displayed a complete lack of empathy and customer service skills. It was evident that they had no interest in assisting customers or addressing their concerns in a timely and respectful manner.
72 minutes at the drive thru?? How is that even possible, and then when I get to the window, the ladies were just standing their gossiping, and then rudely yelled “Date of birth?”
Next time, I decided to go inside, thinking it would be better. I was wrong! The agent at the counter was SLOW, and arguing with a customer about her insurance being the problem and could go somewhere else. I could hear them clearly from the middle of the store by the minute clinic, as it took 45 minutes to obtain my prescription inside. This location is seriously trash. The overall atmosphere of the store was chaotic and disorganized, reflecting the poor management and lack of accountability within the staff. It felt as though the entire operation was running on autopilot, with no regard for the well-being or satisfaction of the customers.
The only saving grace of this CVS location was the presence of self-checkout kiosks in the store area. These self-service options allowed me to avoid any interaction with the incompetent and disrespectful staff, ensuring a smoother and more efficient checkout process.
In conclusion, I strongly believe that the CVS Pharmacy on Mallard Creek Rd is in dire need of a complete overhaul from the ground up. The current management, is failing to provide the necessary guidance and support to their team, resulting in a culture of negligence and rudeness. If improvements are not made promptly, I see no other option but for this store to be shut down to protect the customers from further disappointment and frustration. In the meantime, I am transferring my meds to Harris Teeter where they seem to have professionalism and customer service.
