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December 2023 by Dayday Tee
If I could give a negative 10 as a rating, I would. On Sunday my provider selected CTR to pick up my car. After waiting for two + hours, the driver never showed. We never received a phone call telling us that they had extended the time. They would not answer our calls. On Tuesday the same thing happened again (wasting even more of my time). After reading the reviews, I can see that this is a pattern. Don't bother apologizing. Fix the problem. Worst towing company in Charlotte. Avoid using this company, unless you have an unlimited amount of time to waste!
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November 2023 by Shayla Aycoth
My tow truck driver Dom was SUPER helpful, very professional and showed up in a timely manner. Thanks so much Carter's Towing!!! Would recommend this company/Dom to anyone who needs a trustworthy and reliable tow!!Service: Special vehicle towing
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November 2023 by Sterling Walker
if i could give 0 stars i would. THEE worst towing company ever. no one ever called to update me on an ETA. waited in my car for 2 hours. ended up just catching a lyft home. called for towing at 6:15pm. tow truck never arrived until 10:31pm. if you live in the Charlotte area, i recommend going with KJ’s towing company or any other towing company you trust instead.
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October 2023 by Jason List
When you need a tow truck, something has already gone wrong, but CTR made it a seamless experience. They answered immediately and collected enough information to get a driver headed my way while we worked through the rest of the administrative process. Driver arrived quickly and dropped me off at the specified service center. Fee was reasonable as well. Very impressed with their service and strongly recommend.Service: Car towing
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October 2023 by Delasia Pharr
A true life saver I was on the side of the road with a flat tire carters helped me change my tire and recommend a place for good tires as well great customer service and quality work 10/10Services: Battery service
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October 2023 by ola trotman
Just got my bike picked up by James. Expeditious arrival, great customer service. Will definitely do business again with CTR if needed.
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October 2023 by Myles Lalmond
Great experience. Everyone I spoke with was very pleasant and easy to work with. Will consider using CTR Towing again in the future.
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October 2023 by Bobby nolley
My wife was broke down on highway her car stalled. The driver name Tree insured her that everything was going to be fine he towed the car to our resident and my wife was ok. Thanks Carter Towing and Roadside Great work !
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October 2023 by GPT LLC
Excellent customer service. Driver was very knowledgeable & professional. We will continue to use their services for our transportation business.Service: Car towing
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October 2023 by Brad Dixon
Carter's saved me. Dispatch knew all the right questions to ask. And they knew just how to handle my little EV. Will definitely call them again if I ever need a tow.
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October 2023 by Dee G.
I was stranded on the side of the highway for a few hours going back and forth w/ ins. company and another Tow service. I finally got connected with Carter's Towing and dispatch was very professional. I was extremely upset from earlier, but the driver had a pleasant attitude and even had me laughing. HIGHLY RECOMMENDED
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October 2023 by Chris R.
Just wanted to say Thank You!! I was stranded on the highway with my child in the vehicle and it was raining but they put me ahead of someone to make sure me and my child was safely off the highway. Thanks again!!!
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October 2023 by Tanya Nolley
I called Carters Towing. The dispatcher was very professional. The driver Dominque Andrews was very professional and took great care of my Mercedes. I recommend this Tow Service
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October 2023 by Harold Capps
I called AAA at 1:07 and was still waiting until 6:30, but l called my insurance company USAA and they put me in touch with this company, who told me it would be 60 to 90 min. To my surprise they were there in 60. I had canceled my tow with AAA at 6:30 and when my tow truck was putting on the straps , Here comes the AAA driver. Carters driver was very professional and did his job very well, l wished l would have called USAA to start off. Thank you Carters Towing
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September 2023 by Jebus_gT
Best towing experience I’ve ever had. Very professional and accommodating. Best towing service available for your needs. Kind service and down to earth people. Would use again.Service: Motorcycle towing
