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February 2024 by Bill H.
Tricia Bjornstad is a superstar!!! I came in with my fiancée looking for a wedding fragrance and Tricia enlightened us on a few beautiful gems. She gave her opinions and expertise and made our visit personable and memorable. Her customer service is unmatched!
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April 2023 by Olivia G.
okay i realize this is not a nordstrom clothing review but a review of the nordstrom southpark e-bar cafe, literally the caesar salad i ate w roasted chicken was so delicious i was so impressed!
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April 2023 by Caroline B.
I love Nordstrom, but this location is seriously lacking in helpful salespeople and selection. Went to get a new pair of running shoes (Hoka - which Nordstrom carries) tonight and was told that "this is not a finish line" by the sales woman. Obviously this is not a finish line.... She then proceeded to bring me the wrong color in one shoe and didn't even ask about color in the other model. She then disappeared from the area when I actually went to the register to purchase them.... Then upstairs in the women's clothing, Q proceeded to rudely "help me" checkout and was obviously annoyed when I used a Nordstrom gift card. I'm not sure if they have their B team working on weekdays but the entire experience was extremely negative. There was one man working who was helpful and got me a fitting room. He then also disappeared and no one was at the register when it was time to actually purchase the clothing. Unfortunately the salespeople are so rude here that it simply makes you feel like a bother.
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April 2023 by Mary D.
Went to Nordstrom's ISO a suit....Shocked by poor selection and preponderance of smaller sizes...Very few items for those of us who wear 14 and up. We have money to spend, buyers. Is Nordstrom's sizeist? Looks like it....
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December 2022 by Jorge P.
Terrible experience today at the Nordstrom in South Park. Tried to spend money but salespeople were all rude and not helpful. Left and spent my money at other stores at the mall instead. The commission structure they have is an issue. We tried to buy things from different departments and 1 shoe department lady told my wife she has to buy everything from her because of commissions this made us feel uncomfortable. If that wasn't bad enough, we asked a salesperson to try on a north face. She said we couldn't because of the security lock. I asked to unlock and she said come back later. Came back later and she was no where. Tried to ask other salespeople and was completely ignored. We ended up leaving and will not come back to this Nordstrom. You guys really need to train your employees on customer service. Commission is not everything. Spent our hard earned money at other stores at the mall that did have amazing customer service.
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December 2022 by Serena S.
BEWARE! Nordstrom Charlotte - South Park sells counterfeit clothing! Last night I purchased a $350 Alice + Olivia dress. The e-receipt picture of the dress looked nothing like what I bought. It ended up being a $64 dress sold at many retailers. When I brought the dress back to the store, the Sales Associate, Skardy, & Manager couldn't have cared less. They didn't say "I'm sorry this happened" or "I'm sorry for your trouble" nor did they indicate this would be escalated appropriately. Complacency at its finest. They Associate and Manager also showed a complete lack of concern for the integrity of the store. When I asked the Sales Associate if this happens a lot, he said "Well, it's America." I'd expect better from Nordstrom. I will never again purchase any type of higher-end item from this store.
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November 2022 by Sam L.
I've shopped at Nordstrom a few times over the years in various cities, in store and online. Every experience has left me wondering why I've ever shopped there. Over priced products, rude employees. There are loads of better options out there.
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October 2022 by Mary P.
I purchased my wedding shoes at this store. The shoe clerks were very helpful. So many options to choose from. They said if I don't like how it look with the dress I can always return them. I felt good leaving this shoe. I would recommend this department store for wedding shoes
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September 2022 by Tessa O.
I truly used to love Nordstrom but my experience tonight (and a few recent other experiences) have been pretty bad. My mom & I decided to have a girls weekend in Charlotte and go shopping. In total, we spent about 6 hours in Nordstrom and we barely got any assistance at all. While trying on clothes, multiple employees were in the dressing room talking (which is totally fine) but when I asked for help, they seemed annoyed that I interrupted. They didn't have a rack to hang clothes you don't want on & when I came out with my hands full of clothes, they still offered no assistance even when I asked. Because we were in the store for so long, we interacted with many employees & only 1 was remotely friendly. This might not seem like a big deal but Nordstrom used to have the best customer service & when you're in a store that's supposedly high end, it's nice to at least have some assistance. By far the worst part of tonight though was when we were leaving for the night. We purposely parked right by the entrance so that we wouldn't have to walk around a parking garage at night. At 8:56, we noticed the door we parked near was locked. When we asked an employee if they could unlock it, they said the alarm was already set. The only door unlocked was on the opposite side of the store. When we voiced our concern about walking all the way to our car, they told us we'd just have to walk around. I understand that they close at 9 but walking around an unfamiliar area at night (especially as a woman) isn't ideal at all, and is actually pretty unsafe. I find it frustrating that there wasn't even a sign on the entrance stating that it locks before closing so we could plan accordingly. After 6+ hours of shopping & a ton of money spent, it felt like a slap in the face that our safety wasn't taken into consideration at all, even when we voiced our concern. I know employees want to go home but locking almost all exits before 9 & refusing to open them is a little ridiculous. A lot of department stores carry the same items so there's really no reason to shop here anymore.
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July 2022 by Gail S.
Went to get properly fitted for a bra after lumpectomy, reduction, radiation, and losing 35+ pounds. This is the best fitting ever and sales person was so cheerful, understanding, knowledgeable and helpful (didn't know I could use insurance because of my surgeries)! Super recommend!!!!!!Because she didn't have exact size I needed she recommended ordering it online (the one she brought out was SO close)!
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July 2022 by Andi M.
I've been a regular shopper of Nordstrom (and Nordstrom Rack) for many years. They have the brands I love (Liverpool, Wit & Wisdom, Jag Jeans, NYDJ, 7 For All Mankind, CeCe, etc.), and I can often get items on sale by adding them to my wish list and getting notified when the prices have dropped. It's convenient to order something online for pickup at the store, but not many items I want are available locally.Recently, I purchased a bra on sale for pickup at the store. My usual size felt too big, so I grabbed a smaller size in the lingerie department to try on. The associate, Mary, offered to have me fitted so I'd know what size was right for me. We found the same bra I had purchase online for an exchange plus another bra, and both were on sale. What a difference it made having a fitting! I ended up getting different band AND cup sizes than I've always gotten before, and the bras I purchased are so much more comfortable! If you've never been fitted for a bra, I highly recommend visiting Mary in the lingerie department at Nordstrom. She was so friendly and helpful!
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April 2022 by Makayla S.
CeAndria working in the kids department was an actual life saver! Came in needing a new travel stroller asap as I was trying to wrangle my two young kiddos, and she was so helpful and even set up my new stroller right there on the spot for me! THEN I left the store leaving an item I had already paid for on the counter, and as I came back through Nordstrom to get to my car, she chased me down and made sure I got my item before I left! So grateful for her help and kindness!
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July 2021 by Tanya C.
This was the last day of the anniversary sale and I though all the deals would be gone. But luckily I found one pair of gucci glasses and Tory Burch purse and wallet on sale. They normally have all the high-end designer merchandise marked down so reasonable I don't mind spending on myself.
