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June 2024 by Elizabeth Sokol
My Husband has always had great things to say about Charlotte Running Co. When we decided to go on our trip, he told me to go there for some GOOD shoes. I was greeted at the door by Naim who was extremely knowledgeable andd extremely polite. This is no ordinary shoe buying experience. The technology involved to find the perfect shoe is incredible. While there, the owners came over to meet me. I felt very special on a Monday afternoon. I love my new sneaks.
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June 2024 by Lauren Child
Natalie listened to my concerns, addressed my tendency to overpronate and advised me on which shoes would support me best as I train for my first marathon. My runs are much more enjoyable thanks to the excellent support! I went with Hoka Ahari 7s and am very happy! Thanks Natalie and Clt Run Co!
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June 2024 by Walter Dutton
I bought a pair of shoes from them that wore out prematurely. They replaced them without question! Great company, will definitely be back!
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June 2024 by victoria caudill
I’m a beginner at running and I had a wonderful experience at this store. Oscar was very helpful and I’d highly recommend this place!! :) thank you Charlotte running co.!
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June 2024 by Elizabeth Criscione
Naim at Charlotte Running Co was above and beyond helpful. He was thorough, super kind, patient with my very limited knowledge of shoes, and helped me leave confident and happy with my new shoes! Walkers, runners, athletes, and people of all “walks” should feel welcome and encouraged by this great team ? -Lilly
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May 2024 by Judith S. Whelan
If you are looking for a great selection of sneakers for running, walking, etc. and out of this world customer service, look no further than Armani at Charlotte Running Co. (“CRC”) Dilworth. He literally went out of his way to get us the shoes we were looking for. He was no pressure, personable, helpful, and knowledgeable. Thanks for being a part of our community, CRC and Armani! ?
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May 2024 by Sandy Rose
I went to Charlotte Running Company in Dilworth. My daughter told me to ask for Armani. He actually was off that day,and luck have it he had just dropped by for a few minutes. Armani was kind enough to help me. My daughter told me that my shoes never seem to fit me and that Armani would be the one to help me.Well I can tell you I will never have to look in another shoe store for the rest of my life because I have very weird flat feet and Armani fit me perfectly with New Balance shoes that just happened to be on sale. He is so professional and he knows the shoe business inside and out athletic shoes. They have many different brands to offer you to make sure that you get the perfect fit. I will have to try and order shoes online and be disappointed when Armani gets it the first time. He is now like a family member because he was just so genuine and professional.
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May 2024 by Corey C
Very knowledgeable team helped me find the right shoe for me, will be my new running shoe store for sure
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May 2024 by Jermaine Anthony
Outstanding staff ?? ?? ??
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May 2024 by Robert
Great customer service and product knowledge! Came into the store wanting a particular brand and style and after getting fitted, the recommended shoe types were ones I had not even thought of. Shoes are great and couldn’t be happier. If you’re in the market for new shoes, don’t bother going any other place than Charlotte Running Co in Dilworth. They have a new customer for life.
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May 2024 by Chris Bedell
Great running store! Very patient and thoughtful in finding the right shoes. Ian did a great job.
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April 2024 by Tom Kats
Excellent service here! Sophie was great!!!!
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April 2024 by Dan Jolley
The Ghost has been one of my go-to shoes for years. It’s has always been a durable and reliable shoe, When I saw the Damon Brown Ghost Max, I needed to get a pair. (you can always use another pair) After running about 20 miles in them I found them to be quite comfortable and provided the right amount of cushioning and support.My daughter who’s not a runner but has a goal to run a 5K this year. I wanted to get her the Damon Brown ghost max but most places I called did not have her size fortunately the Riverwalk store not only had her size but took great care of me over the phone. They were knowledgeable and great to work with, they shipped my order fast and sent an email with tracking.Amazing customer service. Thank you!Even my puppy loves my new Brooks.
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March 2024 by L Adams
Great sneaker company!!!
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March 2024 by Chambiges S.
I'm a first-time customer and found their policies regarding exchanges, returns, refunds, store credits, etc. to be much more restrictive than other retailers. When I tried on shoes, it seemed like I would need a regular 10.5, but they didn't have any in stock, so they had to order. But before they would order the size I needed, the staff said I first had to pay for a pair of shoes and exchange them for the correct size later. I should have read the page about their return policy first. Ultimately, I never found shoes that fit me correctly so I'm left with a store credit. It doesn't expire, but it's going to be a pain to spend it. Bottom line: once they have your money, you won't get it back. Indeed, my experience jives with the other average or below average reviews. Ultimately, I do not recommend Charlotte Running Co. REI has a greater selection, more sizes in stock, and return policies that provide the flexibility I expect when purchasing something like shoes.
