-
February 2024 by Lucas S.
I paid off my 2017 BMW close to a year ago no w. The car loan was originally with a sub par credit union in Asheville North Carolina called Premier Federal Credit Union. PFCU then merged with Charlotte Metro Credit Union. It was at this time that I called a second time to have them release the paid for title to my automobile. They apologized and promised to send that title right away and they were sorry for the mistske on THEIR end. So then i waited...and I waited....and waited some more for my title. Despite my patience and understanding of the first two times this occured, I received NO title to my vehicle. Fast forward to this very minute, as i set here on hold with this corrupt group of clowns that have told me yet again for a THIRD TIME...that they apologize and are getting that handled right away. Remember...this is the 3rd time I have requested the paid for pink slip to my vehicle. I most definitely DO NOT trust this circus calling themselves a credit union. So, i give this credit union a 1 star review and thats only becuse there isn't an option available at this time on yelp for a ZER0 STAR REVIEW.
-
January 2024 by James R.
Our CU got bought by these guys...I figured that there could not be much difference in CUs. Wrong. They work their bill pay through a company called Fiserve who have zero customer service relations and will do nothing but try to get out of owning up to their mistakes. Calls to Skyla, well they just keep trying to blame Fiserve and say they cannot do anything. Obviously, neither company wants to be in business. I finally gave up, will be shopping for a more local CU that I can deal with instead of this company.
-
January 2024 by Dame F.
This bank takes your money. Be very careful. The bank will charge you a $5 inactivity fee. They took $90 of my money for not using my account. Literally a saving account to hold money they took my money. Also never heard of this one. They charge a $5 fee for a wrong address. So they send you mail ( a statement) and if it gets sent back to them they take a fee from your account. I will never use this bank and I would caution anyone about this. Absolute ripoff!!!
-
December 2023 by Nancy M.
Customer service is the worst! Very rude tellers Anne personal bankers who will laugh in your face if you come to them with a problem.
-
December 2023 by Peter S.
Not a great experience. I had a CD that matured and I am still waiting for the check 18 days later. Starting to wonder if this is a real bank or if I got scammed. Customer service says to wait a few days longer to see if the check arrives and they are using phrases like probably, guessing, I'm not sure, maybe, lucky, etc. They don't seem real convincing regarding when or if the check was mailed out. Wow. Great way to make money though, by keeping your customers money for an extra month. I wonder if they'll pay me the interest for "extending" my term. I doubt it.
-
December 2023 by Malinda Borders
I really appreciate the bank tellers(by phone and in person) respect for their customers. Not to mention, when my direct deposit is due if the date falls on a holiday or on the weekend my funds are deposited early. Also, I have banked with Premier Credit Union/ Skyla Credit Union (new name) for over 20 years now. In addition, I can remember only one mistake was made during this time; as a result, the union accommodated me by applying free interest rates to my account for 3 months. So yes; overall, I really trust Skyla for my banking needs as well.
-
December 2023 by Mahbod Naimi
Tried calling in several times to get this fraudulent attack on my credit cleared up but no one is able to tell me who or what was charged to my account after I closed it and for what reasons no one’s attempted to collect etc.I was in college and opened an account with all the restrictions to avoid overdrafts while having top shelf security.This “credit union” is clearly not the answer.
-
November 2023 by Rebecca
Skyla is a great place for personal banking; I don't really know anything about business banking, but I'm sure they'd be just as great! They have been so patient and helpful with me. Could not ask for a better place to bank! Whenever I call the Call Center, they are always patient with me, and explain whatever I called about. It's really nice that the Call Center is open 24/7, because I usually call later in the evening. I've never had a problem with them in all the time I've been a member- since 1989. I really like the branch in Rock Hill! So nice! Very convenient.
-
November 2023 by Alonzo Horton
I've had nothing but great experiences when it comes toSkyla Credit Union Operations Center. The ease of opening an account, the help from the branch, from the customer service over the phone, and just knowing they offer so many different banking options for everyone. Open your account here atSkyla Credit Union and know that your money is safe.
-
November 2023 by barbifi fiasc
We've been a member of this credit union for many years, and they have really helped us to meet our financial goals. I love their latest online banking tools. They are very sophisticated and user friendly!
-
November 2023 by Dianna Moore
Have ever confidence in banking with Skyler credit Union. I've never had a problem that they did not correct promptly. They have a call center and if you have any problems. I would not bank anywhere else!
-
October 2023 by Christopher Seagle
Skyla credit union has really been a blessing to my family and I and we highly recommend them for any of your banking needs!! Thank You Skyla for all your help.
-
October 2023 by S Dodson
Skylar Credit Union I Harrisburg is awesome. They remind me of an old town home bank. The staff is great and very helpful.
-
October 2023 by Stephanie
SKYLA is by far the BEST banking institution that I have ever used. They are always available to assist me when needed, and explain everything to me a non tech person who needs a live person to assist.
-
October 2023 by Larry M.
Skyla bought (merged?) with my former credit union and it has been an unmitigated disaster. They must be headquartered in Pixley or Hooterville. I still haven't received my car title after I paid it off, and this will cause the new owner to be in trouble because it will exceed the 15 days he is allowed to register. I had to call them 4 times before they finally said they would mail it. I tried to transfer money on a Friday, at 2 p.m. EST, they told me they wouldn't make the transfer that day...it actually took them over 4 days to finally transfer the funds. They have no branches near me, and the only co-op is on a military base 30 miles away; impossible to deposit cash or a large check; I had to beg them to allow me to deposit a 37K check. You can never get anyone on the telephone and will sit for an hour on their chat feature. Planning on shutting down all my accounts and going with a better bank.
