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April 2024 by Jessica Tequila
I was going to put in a huge order for work and treat my coworkers to some cheese steaks. After reading the reviews I think I'll spend my money elsewhere. Nasty attitudes is bad for business.
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April 2024 by Watcher Woman
Placed an order twice, both times were disappointing. First they gave me small fries even though i ordered large, i didn’t mind cause i was already on the way. Second time the cashier lady gave me an attitude. I was there a minute early, she said it is not ready yet that was fine. Waited 8 more minutes, my order was right there on the counter. She knew i was waiting, but didn’t care, paid attention to other customers although they came after me. Finally she was able to give me my order after letting it sit on the counter for minutes. Hope you have the day you deserve thanks!!! ?
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April 2024 by Monique Coleman
Your order will take about 30 minutes longer than promised. You will need to wait another 10 minutes to have them correct the order. The attitudes are not pleasant, a “do not care attitude “ . It is Northlake, so I shouldn’t expect anything different .
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April 2024 by Salamanca Puor
A slightly overweight black girl stares at everyone. And she is extremely rude, I don't really know why. I gave them two chances and I'll never go back.
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March 2024 by Nikita Williams
Employees need to be friendly and not have an attitude when customers ask for fresh fries.
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February 2024 by A’Mya Butler
They just be jacking up orders
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January 2024 by Vianka P.
Worst customer service. Very rude. I tried explaining how both of my sandwiches were wrong to which they denied. I pulled out an onion in front of them and they still refused to make the sandwich again. WOULD NOT RECOMMEND
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January 2024 by Suzanne
Very disappointed. I ordered extra cheese and paid extra....got maybe a half of a piece. Ordered extra onions and mushrooms....got light onions and no mushrooms. They put so much Mayonnaise on the sandwich, I had to scrape it off . We never order from here again. A waste of $28.00.
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October 2023 by S H
Using the mobile app, I ordered a chicken philly and used my rewards for a large fries. I waited in line for 10 minutes and it did not move. I went to the counter and asked where was the location for mobile orders. The worker rudely notified me that it was not ready (even though it was 15 minutes past the pickup time). My meal was awful. The fries I received were a kid’s size and some of the fries were not even done. I paid for a large philly and the portion was barely able to cover the large bread. Barely any cheese and too much mayo on a very dry sandwich. Overall, I would like a refund for this horrible food. I would not recommend this location and I will not return.
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October 2023 by Brian Muncy
The 2 employees where working and one looked up and I told them the name to pick up and one said I was rude. After standing there for 10 minutes without anyone else there. Need to hire training management to teach people how to have customer service.
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September 2023 by Keisha Holmes
This lady, Roberta has the WORST customer service and managerial experience that I've witnessed in a very long time. I asked her to give me information to her superior and she hung up the phone on me Please advise...... PLEASE RETURN CALL ASAP ROBERTA IS DELETING CALLS ON YOUR ANSWER SERVICE...She stated Kevin is her supervisor, please Kevin contact me.... She shouted very disrespectfully and loudly your name, could ypu please contact me-Thanks!
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September 2023 by Kerrigan
Staff working at noon on 9/1 was awfully rude. I had a pick up order I could clearly see was on the counter - when I asked if that was my order the woman working yelled “I can’t hear you, give me a minute” - but of course she couldn’t hear me because she had her headphones in. I looked at the receipt to confirm that it was mine and the woman yelled at me in a nasty tone, completely unprofessional.
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September 2023 by farrah
Food wasn’t good and I couldn’t take it back cause I got it to go. Also staff was not friendly, very disappointing. Food was WAY overpriced as well.
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September 2023 by Lakista Cox
9/21 - Cashier snatched money out of my hand & was very rude.
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August 2023 by Dabbs22
I wanted to eat here but, damn! I've never ever seen a restaurant with so many bad reviews. Yall need some work bro!