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March 2024 by Robert Watson
They damaged my car more, while inspecting it for the insurance company.
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December 2023 by Jeremy “The Boss” Savilla
Been out of work going on 5 weeks waiting on a fairly simple repair from these clowns. I was informed 2 weeks ago that my truck is moving to the final process but last minute was told something was “wrong” with my new headlight (code for a shop tech broke it). Keep getting final process updates this week with no official pickup date. My rent is due in 5 days and I need to work. I gave them a demand that I need my truck back by end of day today, kept calling back for an update today to be eventually ignored by the entire facility. My insurance company sent me here after someone hit and ran my truck a couple of months ago, I’d just have kept my truck with a busted headlight, giant dents and paint damage for the rest of the time I have it if I had known I would’ve been sent to such a SHADY and incompetent collision center. Refuse this place if your insurance tries to send you here. Save yourself the stress and time.
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August 2023 by Anthony Bacote
Love it really helpful and they help me get a new battery
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July 2023 by Michael Berbick
I would highly recommend Carolinas Collision Center. Someone hit my front driver side bumper and I used Carolinas Collision Center to handle the repairs. They kept me updated during the process and took every step to get the job done at HIGH quality. My car came out looking brand new.Services: Painting
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July 2023 by Tee H.
Nice clean up after doing car work. My back door is giving issues and won't lock since the work done here though.
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June 2023 by Stacey Bonilla
For around 10 years, this has been my go-to place for repairs to my vehicles.
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May 2023 by Sheldon Hipps
Very good! Service was great
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May 2023 by Mr Stitt
They made great repairs to my car
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February 2023 by Kent K.
Do not Use!! A tree branch fell on my Chevy pickup. 2 big (wide) dents on roof and hood 6 small ones on fenders and A pillars. They said it would take 15 business days. It took a few days short of 2 months. They lied almost every time I called them. Week after week I was told it would be done the next week. I was told that my full size pick up would not fit in their spray booth. Keep in mind that this was a Chevy dealer shop. They finally admitted that they had gone over the truck, picked out some parking lot dings and scrapes, called the insurance company and told them that additional damage had been found to add to the list. This was one of the few times that they told the truth. Insurance paid for the first 30 days of car rental. I was on the hook for the rest ($600) so they could get some extra billing. So, to sum up, they have inadequate facilities to to simple jobs (knock out a few dents, no parts were replaced) and maybe not enough staff to do the work. Or at least, competent ones. They actually sent me pictures of the door dings that they were calling damage from the branch. Did they not think that I would notice? As nice as my truck looks, it definitely wasn't worth the hassle and extra out of pocket money that they cost me. This was in October and I'm still waiting for their "customer service" to call about the money they owe me
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February 2023 by Robert Bolitho
DO USE THIS BUSINESSThe customer service and workmanship was absolutely terrible, they changed the completion date 5 times without making one phone call or email to me. They kept the car for 6 weeks two weeks more than estimated. Had to turn in my rental car after the Fourth week with no compensation or effort from them. Park Chevrolet says they don’t have anything to do with this collision business even though their name is all over it.Do not bring you repairs here.Service: Body & Trim
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December 2022 by Deven Seckel
Don't use this place I actually has went out and bought new car after this place completely destroyed my car
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December 2022 by Sheila Herndon
Awesome job to Zac and everyone who repaired our Cadillac at CAROLINAS COLLISION CENTER !! Very pleased with the repair done to our wrecked car...Thankyou...it looks beautiful !!!
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November 2022 by Hannah Swaringen
I rear-ended someone late September and, while the other vehicle sustained minimal damage, my car took quite the impact.John and his team at the collision center handled everything nearly effortlessly with the rental car Geico and keeping me updated along the way.I requested a couple out of pocket add-ons which they ended up doing free of charge and my vehicle came back to me 21 days later better than I’ve ever seen it in cleaner than it was when I dropped it off with them. Cannot recommend them enough to others in the future!
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November 2022 by kent kershaw
The absolute worst auto repair experience that I have ever had. I dropped my truck off on Sept 6 and got it back on Oct 28. They do nothing but lie and obfuscate. I had a couple of small branches fall on the roof and hood and back fenders, minor dents, no structural damage or replaced panels. I'm out $600 plus in car rental fees since it took so long to do a 2-3week job. Insurance only pays for 30 days of rental car fees.I was told "Its going into paint and will be ready next week", then "No, that was someone else's car. Yours will be ready next week." Then "It'll be ready next week" in consecutive weeks. The only excuse was "Our paint booth isn't big enough to paint it all at once." This is at a Chevy dealer shop talking about a full size Chevy pickup. Really? If you don't have the adequate facilities, don't take the work! They fixed things that weren't on the list (existing small dings and chips on the lower sides that weren't caused by the tree branch). I don't know if that is what took all the extra time and lies.All I can think of is that they were trying to soak the insurance for all they could. I would give them zero stars if I could. I'm going to Hendrick the next time. These guys aren't worth the extra money out of pocket and frustration.Services: Painting
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October 2022 by Tawanna Moore
Very nice and organized! I haven't gotten my car repaired yet. I will continue my post at that time.
