CarMax in Charlotte, NC offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the stress of haggling. The car buying and selling process is designed to be simple and straightforward. Customers appreciate the 3-month warranty provided, although some have noted issues with vehicle maintenance after purchase, such as needing a distributor cap and spark plugs. Many reviewers highlight the positive aspects of the online process, with helpful representatives assisting in finding the right vehicle and securing financing. However, there have been concerns regarding the communication about vehicle shipping and appointment management. Instances of appointment mix-ups have occurred, but the staff, particularly a representative named Barb, have been praised for their customer service in resolving these issues. Overall, while the experience can be hit or miss, with some customers receiving only one key fob for their vehicle despite expectations, CarMax is recognized for its friendly staff and a generally hassle-free car shopping experience. For those looking to buy or sell a vehicle, CarMax aims to provide a convenient option, albeit with some areas for improvement.
Very busy and we were selling our Jeep. They offered well above private sell price. I assume there was a need.
March 2025
The sales person was good. Only bad thing is l wish they would check their cars thoroughly. I needed a distributor cap and spark plugs after my purchase. Thank God for the 3 month warranty they give you at Carmax. Other than that it was good.
March 2025
The online process was great. The rep helped me find the right vehicle and get financed. The car being shipped was an issue, because I didn’t receive updates as often. After several calls, the local dealership was helpful. The car pickup and signing paperwork was quick and simple. No games. No hassle.
