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September 2023 by phil bruning
Scam! Rented a truck from this location. I drove it 8 miles to my house, loaded the truck and when I went to back it up I had a huge oil stain on my driveway. It took their service team 2 hours to get out. They said the truck is not drivable and to contact customer service for a new one. Customer service is only open until 8pm so we had to wait until 9am. This is when I called the original budget that I had rented from SCOTT… He informed me that he can’t give me a new truck until his old truck is back. So I have to wait for towing to come. I was supposed to leave at 6am because I have a 13 hour drive and he essentially told me tough luck. Then when I said I’ll drive it back to him, he informed me if anything goes wrong with the truck insurance will not cover I’ll have to pay out of picked and hung up on me. Customer service doesn't look for new trucks roadside does so I waited an entire night to find that out. Now they have no other trucks so I have to unpack and reload my stuff into a uhaul truck. On top of that it takes 2-3 days to process the return so I’ve spent about 2K not including gas. Thanks for nothing
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July 2021 by Christine Walker
PLEASE DO NOT EVER!!! RENT FROM THE SUNSET RD LOCATION VERY PREJUDICE RESERVED A 26 FT BOX TRUCK ARRIVED AT THIS LOCATION AND HE REFUSED TO RENT ME THE TRUCK. ANOTHER CUSTOMER HAD JUST LEFT THERE AND SISD HE DID THE SAME THING TO HIM AND BOOKED HIS RESERVATION LAST WEEK.
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June 2021 by SkyeVision NC
Good crew of people
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June 2019 by Terran Wilder
Don't rent a moving truck from here, nor should anyone even use them as a last resort. That's how bad their services are. They'll over charge you, and give you the run around when you call to help alleviate the issue. If you accidentally over charge someone then just own up to it, because it could've honestly been an honest mistake, and don't give people the run around.
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December 2018 by K. Rena
On 11/6 I reserved a truck to assist with my move for today, 11/10. When I made my order I explained that I needed to have this truck available for today, as I am relocating across two states. Throughout the week, I received email updates stating that the company was prepared and happy to assist with my move. Those emails were lead me to be filled with optimism as the truck fit both the size I needed to move my belongings and was within my budget. However, about ten minutes my scheduled time to pick up my truck today, I learned that those emails were nothing more than false, empty promises. Unfortunately, the reviews I had read online were true! A representative from Budget called me as I was on my way to the office to inform me that I was not going to be able to pick up my truck as scheduled. He offered an apology but no solution to address my needs. Instead, he left me dangling with all my belongings on the curb and a room full of movers ready to do their job but they couldn't because a truck was not available. Not only was this a huge inconvenience but it also costs me a great deal of time and money. As a customer I did not feel as if my time or my business was valued. I had to push my move back by two days and pay additional money to reserve a truck from a competing enterprise. Unfortunately, I will not be patronizing Budget henceforth not will I be recommending your fleet to any other people I know. Moving Day is just as important as a wedding day and takes a tremendous amount of planning to pull off. My hard work and money was undone by the lack of professionalism displayed today.
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September 2018 by Mercedes Brothers
They make you waste your time when you rent big truck they do not let you know when its not available. Reservation goes through perfect then when you get there they tell you. WASTE OF CUSTOMERS TIME
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April 2017 by Daniel Figueroa
No trucks avaible when we reseved already
