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December 2023 by Ari Wyrosdick
They let me reserve a truck YESTERDAY and then when I got to the place they told me they hadn't had a truck in weeks and to call another place. We call it and they send us to another place where they do have a truck and to call a 1800 # to change the reservation location. The 1800 # then tells us we need a # of some sort??? And that since we don't have that # they need to get a case manager and that they'd call us back in TWO HOURS. Needless to say we just got a Uhaul. Very stressful on my already stressful move-in day.
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November 2023 by Jeovany Rodriguez
I went to swap a vehicle I rented the day prior at the airport. Initially, they told me that there were no cars available. However, after I told them I was returning a mini van, there was magically a car available. After we go and check the two cars available, they both stink and I decide to go to another location to swap instead. However, the person said the swap was already done regardless of whether I wanted the vehicle or not, and there was nothing I can do. When I go to mention that this wasn't done with full consent, they told me I can get an Uber and go to a different location. Horrible service, horrible people. Stay far, far away from this location. It's better to rent at the airport a few miles away than from this place.
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November 2023 by Nicole Panesso
Dear Budget,Whoever you have overseeing the operations for this location should consider sending the district D.O's to do an inspection for this site.Before arriving, I should had read the reviews of recent incidents that have been occurring specifically for this site. I can attest they are correct and I am not even a local, I am tourist.I would think that as a customer you can have the same top notch service at every budget location.This was not my experience for this location for me today.I have never received the worst customer service in a car rental facility the way I did today. I felt it was more like I entered into a run down convience store than walking into a reputable hospitality and tourism car rental facility.I also think after witnessing todays experience that there is some arrangement going on between locals that are frequent renters vs. all customers that walk in through that door. The only positive reviews I have read in the reviews are most likely from frequent renters that rent from that location. I witnessed three customers enter this location confirming that they were local and the customer agent using the language that since they know eachother and come frequently they get preference. Service should be the the same for anyone who walks in through those doors.Budget, please consider to rehire or restructure new management for this location because after today, your name/reputation for car rental service quality has been questioned.Sincerely,Customer/Tourist
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September 2023 by priscilla philpot
You don't want to rent a truck here the new skinny girl they got working there is not knowledgeable about service and disgusting attitude
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August 2023 by Brevon Davis
Would not recommend using Budget to rent moving trucks. The turn-in process was frustrating after a one-way trip. I will not use again.
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April 2023 by Jeremy Free
Had a reservation for 2 months. Show up and they don't have my vehicle. Disgrace.
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March 2023 by Marcus Budd
The gentleman that gave me the rental was very courteous and took the time to make my visit easy. The one star is due to the woman with dreads that works there. I turn in the car and she doesnt inspect it while im watching instead turns me away and says its good. She thought she was slick by trying to call me after she took the keys and didnt inspect it, trying to say the car wasnt cleaned. I easily disputed the charge and got my $200 back. If the gentleman is there work with him, the other knucklehead needs to go back to the corner where she belongs
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March 2023 by Jokatt 01
Make sure you video record the inside to outside of car when you pick it up and when you drop it off so they don't try to charge you for imaginary charges to your credit card
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December 2022 by Brionna Eaddy
Pre- Paid for my rental to be picked up on 12/24. showed up at 11am and location was closed and chained. 2 other folks were there waiting as well. No one ever showed. Do NOT visit this location. When I called corporate they informed me the location should have been open until 12 and the holiday did not affect hours.
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December 2022 by DC Roy
The Customer service is Awesome. Ms. Macy gives you Chic-Fil-A service!
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November 2022 by Jen Reimer Landau
From now on, I'll come to this location to rent vehicles! They were so friendly and helpful, it made my day. The rental vehicle was better than expected and I was on the road quickly and without any trouble.
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November 2022 by Chris Robert
I received a confirmation for the reservation, they changed me right the way and after ten minutes they called me to tell me that they don’t have cars available. CROOKS!!!!!
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November 2022 by Jenny Reimer
From now on, I'll come to this location to rent vehicles! They were so friendly and helpful, it made my day. The rental vehicle was better than expected and I was on the road quickly and without any trouble.
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October 2022 by Linus Smith
Nice to see the lady working there to take her own sweet time to hand me the car.
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September 2022 by Steve Daniels
Great service! Always has trucks available and at perfect prices
