-
January 2024 by Lisa B.
Great service, friendly and professional staff both the service technician and the service advisor. First rate organization for a first rate automobile.
-
January 2024 by Lori Hageman
Josh Wilson hands down best car buying experience we ever had highly recommend this dealership because of the service we had!!
-
December 2023 by Anthony Harrison
This is my third time using BMW for scheduled maintenance on my BMW 4 series and each time I've never had problems scheduling an appointment and receiving notifications for upcoming appointments. The greeters here are very professional and they make sure to expedite getting your car checked in and an advisor talks with you.My service advisor Devin Vargo was polite, professional and courteous and definitely took care of me and my car. If you have an appointment, you can expect to wait an hour during busy times even for an oil change. However, their customer lounge is well equipped with comfortable chairs, a work station, television and snacks.Overall, the service here is excellent and goes to show you get what you pay for because yes you do pay a premium price for premium service. I would definitely recommend BMW Service Center and ask for Devin.
-
December 2023 by Anthony H.
This is my third time using BMW for scheduled maintenance on my BMW 4 series and each time I've never had problems scheduling an appointment and receiving notifications for upcoming appointments. The greeters here are very professional and they make sure to expedite getting your car checked in and an advisor talks with you. My service advisor Devin Vargo was polite, professional and courteous and definitely took care of me and my car. If you have an appointment, you can expect to wait an hour during busy times even for an oil change. However, their customer lounge is well equipped with comfortable chairs, a work station, television and snacks. Overall, the service here is excellent and goes to show you get what you pay for because yes you do pay a premium price for premium service. I would definitely recommend BMW Service Center and ask for Devin.
-
December 2023 by Arnak Ivanov
Great customer service from the whole team, especially Jesse Walsh.Thank you very much
-
November 2023 by Andrius Burbulis
Great service. Jesse Walsh did a very good job!
-
October 2023 by Lori Wilkins-Austin
Very impressed with the level of customer service and knowledge of Ben Trask. Ben was outstanding and answered my questions. I will definitely send everyone his way!
-
October 2023 by Limin Yang
This review is for Mr. Ben Trask and BMW service at East Independence. The car was repaired for broken booster covers in front axle. Door closing issue was also fixed. The process of scheduling, getting a loaner car was smooth and the repairs were done greatly. Specifically thanks to Mr. Ben Trask for his professional advice/service and his care for customers. Over years my two vehicles had done repairs and services in this location and the team showed consistency in their quality. Thank you, Limin
-
October 2023 by Summer Goley
Awesome very quick and everyone is very nice ?
-
September 2023 by Marc C.
I've been dealing with Brian K. at Hendrick BMW for a few years and he always steers me to a great point person, whether it's Tim in sales or Jesse W. in service. I always find the team continually exceeds my expectations by the attention to detail they provide. The video walk through of my vehicles in service or making sure my time is valued by having loaner options available. I'm always taken care of. Definitely recommended this business to others. go see Jesse, Brian or Tim and see for yourself.
-
September 2023 by Dave Shkinder
Paid $200 for a diagnosis, had the car at the dealer service for over 2 weeks and they were still not able to diagnose after replacing over $2,000 of parts under warranty. Definitely not the place for service if you're paying out of pocket, as they seem to only replace parts and not actually diagnose.
-
September 2023 by Terri H
They Finally Listened!!Last month I brought my 2021 x3 to the South Blvd location to have my brakes checked. I was taken aback to learn I needed rear brakes which included replacement of rotors. Price tag $$$$. I was quite frustrated as I have been to the south service dealership many times over the course of the year for service and often complained about brake noise to be told the noise is normal or you do not need brakes at this time. With no other recourse I paid but asked for the info for the Manager to share my experience. I shared my experience with the manager via email and phone call and alerted him I was still hearing noise from the brakes. I was told again that the noise was normal. A couple weeks later my brake fluid light came on. I decided to make an appointment at the Independence location for service and requested they check out the brake noise. My advisor David Owen explained noise is a frequent complaint from BMW users but assured me they would inspect them. The report back... I needed front brakes. Not only did they diagnose the problem they replaced them for NO CHARGE. To say this experience was not what I expected from BMW is an understatement however someone FINALLY LISTENED!!Thank you, David Owen, for providing exemplary customer service.
-
September 2023 by J S
I went to have tire work done. My services advisor Caleigh was awesome (5 stars). She was very communicative giving me daily updates and was very friendly and informative
-
September 2023 by John Manheimer
Could very possibly have the most friendly and competent Customer Service Department on planet earth. Mr. Jose Tejeda is the best CS Advisor I have ever worked with and he goes the extra mile just to ensure all bases were covered with 100% professionalism. He is a huge reason customers continue to purchase BMW’s!Jack Manheimer
-
September 2023 by Richard Bush
Very easy process of getting service. Just not a fan of the expensive fixes ;)Service: Air conditioning
