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October 2024 by Steve Hendricks
Completely waste your time, and require multiple attempts to even get a price or response. Not to mention selling used, scuffed up equipment for hundreds of dollars more than similar items on the marketplace. Even had me contact them off of eBay to avoid paying the fees but offered no more of a discount to do so. Based on being in the industry for decades, you can find better places to trust your money and equipment to. I personally have found them to lack any desire to win customers
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October 2024 by Benjamin Robinson
I recently purchased a BMC Roadmachine Two from Bicycle Sport, and the experience was exceptional from start to finish. Having ridden a Felt Z85 for years, I was looking for a bike that would not only match but improve upon my current setup. The team at Bicycle Sport took the time to fully understand my riding preferences and needs, making sure to walk me through the comparisons of different bikes, specifically focusing on geometry and overall ride characteristics.
What stood out the most was the teamwork among the staff. Tyler, Jared, Ben, Matt, Fabian, and Doug all played a role in making sure every detail of my riding style was considered. They made thoughtful recommendations that led me to the perfect choice in the BMC Roadmachine Two. I never felt rushed, and their attention to detail was impressive. From discussing the technical specs to fine-tuning the fit, they made the entire process seamless.
If you're looking for a bike shop that genuinely cares about your experience and goes above and beyond, I highly recommend Bicycle Sport. Their expertise and dedication to customer satisfaction make them stand out.
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July 2024 by Roger B
These guys are amazing, especially Ben. Talk about taking pride in your business and taking even better care of your customers. I’m not one to write reviews, but these guys are in a class of their own. Make them your first stop before shopping anywhere else and thank me later.
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July 2024 by Joe Kraft
Love this place. They provide exceptional service. One time they replaced a bicycle seat post from my old bicycle. I ended up shipping a new trek bicycle to the store, and they assembled it very quickly. And everyone has a passion for the outdoors, which is great.
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June 2024 by Jeff Cunard
Great bike shop. Great customer service. Will be back.
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November 2023 by [message deleted]
I'm loving my cannondale quick cx-3
Awesome shop and good service
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November 2023 by Emily Chang
They are the best.
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September 2023 by C.J. Toscano
I visited one Charlotte bike shop that charged me ~$180 for repairing a tubeless tire (over 2 attempts) for my gravel bike and another shop with a friend that also needed tubeless repair who told us the repair would "take four days and would not subject their techs to that hassle" -- they would not even tell us a price! What a joke.I then turned to the highly-recommended Bicycle Sport. Fabian was super nice and professional, took the time to educate me on some best practices for tubeless care, charged me a respectable $25, and had me ready to roll in about 10 minutes. While I waited, I chatted with Max about a potential new road bike with no pressure to buy.I've already recommended Bicycle Sport to several others and will continue to do so with this type of service. Not to mention, their retail spot looks great and will take some more time to explore on my next visit. Thanks, guys!
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September 2023 by Chad Schoenauer
Max and Ben are a wealth of knowledge. Very helpful in guiding me through the latest products and tech.
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July 2023 by William D.
This store overcharged me for an earlier-model bike. I was pressed for time, buying for my son's birthday, and so didn't take the time to research the market. Strike one was "caveat emptor" seems to be one of their guiding principles. Once I got wise and tried to ask for a refund, one of the sales people all but howled, feigning am interest in making an "accommodation" that would be symbiotic, but was nearly transparent in expressing his own interest, the fear of being stuck holding inventory. Strike two. Strike three came about halfway through the salesman's strong-arming when he was impudent enough to say the me, the customer, "as I already saud five times," ! Offensive, unkind, these guys seem concerned mainly with their own bottom line. To add insult to injury, the seatpost slips. Brand new. If you shop here, you'll likely overpay, and may even be insulted for that privilege, as well as sub-par work! Seems like a high-pressure middleman outfit that lives by trimming the uninformed (suckers), treating each piece of merchandise like a hot potato.
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July 2023 by Taylor Jenkins
Great local business. Super friendly and helpful staff. What I most appreciate is their customer service and interest in keeping customers coming back in the long term.
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May 2023 by Devin Arnold
I had a lovely experience here. The staff were proactive, knowledgeable, helpful, and very nice. I will certainly be back for all of my bicycle needs!
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April 2023 by Louis Asbury
Ben and the team are great. They've helped me build up 3 bikes now. Most recently I purchased a road bike from them, which "off the shelf" didn't meet my requirements, however, they listened, worked with me and delivered an exceptional product. Let them know your budget, and they will work with you to get the best possible setup.
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March 2023 by Brian Beckstein
I purchased my first road bike from Bicycle sport and had an awesome experience. After purchasing my next bike, I wanted Ben to make some adjustments to the seat and pedals. Every time I called he was “busy and unable to take my call”. I left three messages asking to call me to set up a time I could come in so Ben could make the minor adjustments to my bike set up. Unfortunately, Ben was to busy or maybe unwilling to help out. Disappointing on the service I received. Just needed a few minutes…
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January 2023 by Amy Reese
Took a wheel in to get it true and spokes tightened. Was given a call and they said the hub was messed up which it was not. Asked them not to do anything to hub. Went to get wheel back was not even at store. The guy had it at his house and had taken hub all apart. Will not recommend to go unless you want to spend a lot of money to fix a problems they made. Now we have to buy a new hub.