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November 2023 by Danielle Elliott
Pretty awful rental experience. It is nearly impossible to get a hold of this company on the phone and it is pretty tricky to figure out where the shuttle picks up at the airport. Once we made it to the desk, they informed us they had no more cars available. They said they always have this issue by Friday, they rent more cars than they have. At length, they were able to downgrade us from the compact SUV we paid for to a little nissan sentra. They apologized and told us to contact Priceline for a refund. Priceline called Best/Ace and they were told that we were NOT downgraded and in fact we were upgraded. This is false, and we paid for a car we did not receive. If you use this company, know that you may not get a car and if you do it will be downgraded so do not pay more for a car you will not receive. The car was also very dirty and smelled like smoke, there was a cigarette burn on the drivers side that we were told to disregard. Bummer of an experience. I feel bad for the workers there, they were trying their best but obviously the company doesn't care for them or their customers.
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November 2023 by Tom Hefner
Priceline is terrible but this place helped make everything work and Kiara was so helpful going well above and beyond to make what we had work. I'll not rent a car from anyone else again. Thank you again Kiara and Best Rent A Car!!!!!
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October 2023 by Jackie D
Waited at the airport for an hour for the shuttle that never came. We would try to call to ask them about it and they left us on hold for 20 minutes and said, "Could be 8 minutes but could be longer if stuck in traffic". Well there was no traffic. Ended up having to spend $20 on a cab to get there even though it was just one mile away.
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September 2023 by Trae Stevenson
Love the space and the staff is incredible. I always use them and highly recommend that anybody else does as well
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September 2023 by Samuel Aguilar
My experience with ACE/Best was wonderful. Kaja made my process very smooth and she did it with a smile. If Im ever in need Kaja has made me want to be a returning customer.
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September 2023 by Kammy P
They gave me a car that kept having malfunction warnings and the windshield wipers were bad and charged me for an extra day that I didn’t use the car. Also did not return my deposit. Pls be careful when renting from this company .
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September 2023 by John Pappalardo
Courtney is the best! I’ve been renting cars from here for a year now. It’s the best cost and very convenient with the shuttle service. I’ll be coming here as long as they’re here
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September 2023 by Jeff Ramsey
ONE OF THE WORST 30 MINUTES OF MY ENTIRE 60 YEARS ON THE PLANET! ZERO STARS IS MOST ACCURATE... CLASSLESS. RUDE AND RIGHT DOWN NASTY..I WOULDN'T ALLOW DOGS TO RENT HERE!!
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August 2023 by Nyasha Olverson
I had an amazing experience at Best rental car in Charlotte NC. Kaja, Sid and , tawanda helped me out with a smooth transition with getting me a rental car. They went above and beyond. Problem solving skills are unmatched and are very professional! #BESTRentalCharlotte
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June 2023 by V Vongsayarath
Talk about service. Best experience with a rental car company ever.Flight got delayed on the 11th and I couldnt rent with another company due to not having a credit card.Not a problem here they'll hold a deposit. On your debit card insteadThe unlimited miles offer was great since I was traveling to hickory and seeing lots of friends and family around the area.I called and even extended my rental which was quick and easy.Dropping off was a breeze. Just make sure to fill up the gas tank.They even took me back to the hotel saving me the hassle of dealing with Uber and Lyft.Ten out of ten will be back again!
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April 2023 by Tina Brice
You get what you pay for. Do not rent from the Charlotte office. First vehicle had to be returned , due to intense weed smell. When I took it back, I was given a Nissan Rogue, fob key did not work and when I called back due to not being able to start vehicle they kept me on hold for about 20 minutes, while I waited I reviewed You Tube clip to learn how to start car and about the time CSR was back online, I had figured it out myself. I had 2 issues with 2 vehicles within 3 day rental. Upper Management-Tawanda is unpr
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April 2023 by Krystah Steelman
I have been dealing with the staff for about a month now due to my car being in the shop and they are a DREAMmade renting no issues andThe pricing is reasonable! Love these guys !
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February 2023 by Jay Breuer
Horrible experience. Had to Uber to the rental car location because the shuttle wasn’t running and no one answered the phone. Watching in disbelief as the they were laughing at people they didn’t have cars for. When I brought this up with management they called me a lair and hung up on me. DONT RENT FROM THESE PEOPLE. You will regret it.
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February 2023 by Paul E M.
The company lists it self as being at the airport. It is not. The manager refused my visa card saying it was not a major card card. I had to explain the difference between am issuing bank and credit card platform. Another customer service agent explained that the company was not a corporation and the owner had prepared a list of suitable issuers. When I presented another credit card and asked if it was a major credit card - the manager cancelled my order and told the two other customer service agents not to service me and she called for the next customer. We had prepaid the rental. This manager served her own selfish needs and not those of the customers or the owners. The ugly truth of companies that exists solely as a low price provider.
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January 2023 by Malaysia Ford
We had the fabulous Reek help us and he was amazing! made sure we had a nice car for our 2 hour trip and was very friendly 10/10 service!
