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July 2024 by Steven Jannazzo
No two people here will tell you the same thing, the deflect blame, and will hold you money for extended periods of time. They do not care about their customers, and the manager made that very apparent. Will be closing all accounts with these crooks.
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July 2024 by Bernard Ervin
Easy access
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June 2024 by Vic Bilton
Went to try and make a deposit but was refused after providing everything needed for the transaction. Talked to the bank manager who just continued to laugh in my face throughout the whole exchange. Even pointed out the teller who waited on me last time. It point is this bank chooses when and who it will help and what rules it follow. Terrible customer service and very unprofessional. They wouldn’t even give the change order so the restaurant ran out of change too. Thanks Bank of America you really support your patrons.
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May 2024 by Crystal McFadden
By far the worst and rude people I every seen in my life
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April 2024 by Theodore Nyame MD
I came with my two children to set up an account for them. Despite coming during regular business hours we were turned away by the bank manager because they did No have time for us. We were told to come back the next day. When we came back we were told no one could help us for an hour. We chose to wait. During that time I watched the manager assist several other clients while my children waited. It has been close to an hour currently, my children are restless and I am watching the manager assist someone who just walked in while we wait. To say I am disappointed by this type of treatment would be an understatement.
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April 2024 by Willie Isom
Great Staff!!!
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March 2024 by M “Momwith2kids” Y
This bank of America is the only one in Mint Hill, and not only is it woefully understaffed, but the manager told me that they are not hiring. They think one teller at all times is enough. They are nice enough there but it’s too difficult to wait in line every single time you have to go in the bank! If you go into fifth third, that is right down the street, they always have four or five tellers!!
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February 2024 by Sharon DG
The people here won’t even entertain you. Keep saying “One minute”, can you at least ask us why we’re here for first? I can’t believe there’s no Notary Public present here! Really, a bank? Do better!
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February 2024 by Dijana Porobic
I’m amazed with Berta’s and Jordan’s warm welcoming and good job !
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February 2024 by Allan Schelthoff
if i could give them a zero i would; trying to call them to see if they have a notary there and no one picks up phone
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February 2024 by Aiden “Momwith2kids” Young
This bank of America is the only one in Mint Hill, and not only is it woefully understaffed, but the manager told me that they are not hiring. They think one teller at all times is enough. They are nice enough there but it’s too difficult to wait in line every single time you have to go in the bank! If you go into fifth third, that is right down the street, they always have four or five tellers!!
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September 2023 by Frank Vullo
I've got to say, I was a little hesitant to go to this branch after looking at all the bad reviews. It was close to my home, so I decided to go anyway. From the moment I walked in, to the time I left, everyone was courteous and helpful. From a greeting when I entered the lobby, to a goodbye when I left. Maybe after all the previous bad comments, some customer training was put in place.
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July 2023 by David Korany
No stars. Bad branch. Do yourself a favor and take your business at another bank or at least another branch. employees and manager Berta are happy to lose your business where they can sit down and chill. Very rude , incompetent , the whole branch needs an overhaul. I transferred my business and checking account to chase, where they treat you with respect and appreciate your business
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July 2023 by Lana MK
I would like to give 0 stars. Absolutely incompetent employees and manager. I gonna complain about manager Berta to corporate office.
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July 2023 by Em
Absolutely wonderful staff!!! They are always so kind and helpful. Have never had a bad experience here.
