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March 2024 by Bee P
This is an awful ER. My Grandson came in with a broken arm from a fall. They wrapped his little arm so tight til his fingers look like big sausages..and painful. He can't even sleep. They then referred him to orthocarolina as self pay. Not offering any type of sliding scale places to go. He still has the tight wrap on. No sling to hold it up or nothing. We always seem to get mediocre care and it's ashame.Update: We took my Grandson to a different Atrium. They instantly noticed the tight wrapping on his arm and hand. Once they looked at the XRay, they knew immediately he needed surgery. The window to manipulate & put the bone back straight, and follow it up with a hard cast was gone! It should've been done when he was seen on Sunday. They literally wrapped my Grandson broken arm up EXTREMELY tight, and sent him home. NO TYPE OF REPAIR! Then to add insult to injury, referred him to Orthocarolina, an out of network office as self pay. We called Atrium Main and he was in the system covered at 100%. It's beyond egregious to treat an innocent child this way. This place is horrible. They are A1 robots( HEARTLESS)! It's no reason my Grandson should be having surgery on a bone they should've straightened and put in a hard cast!!P.S the fake dry generic apology isn't accepted. What if it was your child or grandchild ?Update:This was the 1st Xray when my Grandson came to the ER. The 2nd Xray was the exact same after he pulled & tugged..pretending to set his bone back in place..and then wrapped it not fixed at all..and so tight til his fingers were the size of a sausage! No care or service was given NON WHATSOEVER!! I am beyond blown away. I can only assume & concede to why he received ABSOLUTELY NO care at all. This place is beyond awful!!
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March 2024 by Lattoya Sthill
You guys if help is what’s required DONT GO HERE. this place left me passing kidney stones in the waiting area, I’m sorry in a empty room for 3 hours with no help (pain management) but took my blood a hour in to checking in here I know prayer works so I left. not to mention I drove 30 minutes in pain just to get there then this tops it while getting a update on my chart the actual doctor that never even looked at me are as much as spoken to me leaves a whole lie in my my chart about pulling out IVs and cursing everyone out is bonkers I really don’t appreciate being lied on let alone not even being helped . you guys I’m wishing for better with understaffed hospitals and technicians with no hands on experience & degree's from off the internet we need more healthcare professionals bad
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March 2024 by A J
From the moment I walked in the hospital, the security harassed me, and made only me walk through the metal detector, out of the group of 6 I walked in with. I was made to remove my boots, belt, and clothing, patted down and absolutely embarrassed by the female "security guard" here on duty at 9:30am 3/2/2024.Then, after all of that, I asked her why she behaved that way, and she said it was company policy to search "suspicious looking people thoroughly", and advised me that if I kept asking her questions, that she would tase me and call the police. When I told her that would be illegal, she told me to leave the premises, or she will use force.What. The. Everloving. Eff. Is going on in your hospital here?I will be taking this up the chain and contacting your corporate offices to seek relief for this abuse I suffered today. I came here to get treatment, and left with nothing but harassment. Absolutely shameful.Update:Police report # 20240302103300 filed with local Police Department.
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March 2024 by Pitts& Ponies
The best place to go when needing professional medical assistance. I will never go anywhere else
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March 2024 by Leila Bueno Castelhano
The waiting time were ridiculously long.My daughter had a febrile seizure and the doctor only checked her ears. He only checked her throat after I asked him to. They tested her for Covid and flu but I took her to her pediatrician on the next day and she tested positive for strep throat and the ER doctor didn’t notice that.I’m not happy at all with this visit. I’m gonna pay a lot of money only for them to give some Tylenol for my daughter.
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February 2024 by Brittany Pedley
They have always took good care of me and my kid when I have to take us there. There not judgmental! They make sure it very comfortable!!!!!
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February 2024 by J B
The staff was professional and I was seen quickly, they saved my life.
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February 2024 by Nubia Castillo
The most unprofessional nurses, security and doctors! Please run from this place! My mom and son had a nightmare experience at the Steelcreek emergency! They hurt my mom’s arm and caused a blood clot! My son was treated without any consideration and care! If I could I would give negative
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February 2024 by chara riley
Doctors and techs are ok. The nurses were the nastiest I’ve ever run across.
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February 2024 by Jane Doe
I love this emergency room. The staff are all angels. They were so busy that I didn’t anticipate being out until 3 am but I left by 12. I am truly grateful for this location and the staff.
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February 2024 by Sis and bro Tay
When I came into Atrium emergency I was in a lot pain and extremely depressed. I was waited on within the hour triaged and soon seen by the doctor.I was seen by the nursing staff they explained what test the doctor ordered; the bargain within 25 minutes. I spoke with psychiatrist about my treatment and my being admitted into the hospital.My experience at Atrium Health Emergency has been nothing but pleasant. If I had be in hospital through this emergency department this would be the one. The doctors and nursing staff were absolutely wonderful. They showed extreme kindness and patience. They made me feel comfortable which helped me feel better about myself since I came in feeling extremely depressed.Thank you to the doctors and nurses who showed love and compassion towards me, blessings to you all.
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February 2024 by Shane “Misty” Rose
Very rude and never once showed any type of caring at all!
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February 2024 by christy dennis
2nd time coming here, stay away from here, I was having chest pain and they gave me something for heartburn and waited about 10 minutes before an EKG. I will not be back to this facility. Goid thing I wasn't having a heart attack.
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February 2024 by Allison Patton
Ridiculous. Only person in parking lot. Only person in waiting room. Yet it still took 2.5 hours to be seen while my 5 year old was screaming with how much pain he was in. Nurse was rude. Asked for a urine and stool sample for my son and then made me hold it in the waiting room for over an hour while taking care of him. When she called us back she was already halfway to the room before we even got through the double doors. Front desk was loud and unprofessional. Overheard one of them say “if I was a patient here I’d be pissed”. 0/10 recommend this place to anyone.
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February 2024 by Judarian Sowell
Awesome staff, the doctor who took care of my son was super and informative.
