AT&T Store in Charlotte offers a variety of phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans. Customers appreciate the amazing customer service provided by the staff, highlighting their pleasant and knowledgeable demeanor. One customer specifically noted the impressive service from a representative named Jalen, who was well-informed and quick in assisting them. Another customer, Allison, was helpful but mentioned a lack of available stock for certain phones, leading to longer wait times for orders. However, many customers were pleased with the overall experience, enjoying the in-store assistance over online shopping. The store manager, Antwan, received praise for his helpfulness in guiding customers through upgrades and internet product orders, offering unbiased suggestions and finding the best deals. Overall, the team at the AT&T Store at Highland Shoppes is recognized for their exceptional service, making it a recommended location for anyone looking to upgrade, switch networks, or set up new services.
Antwan Gibson very professional and informative a pleasure to work with! Knowledgeable for all customers who are 50 plus like myself!
November 2025
Jalen's Her customer service was amazing she was very pleasant informed on the product got me taken care of in no time very impressive customer service!
October 2025
Great and friendly customer service with Allison very helpful from beginning until the end of transaction
