Arhaus
Furniture Stores,
Office Equipment,
Home DecorHours:
4400 Sharon Rd, Charlotte NC 28211 Hours
About Arhaus
Arhaus is a furniture store that has been dedicated to providing unique, high-quality, and well-designed home furnishings since 1986. The company designs its own products and works closely with skilled artisans around the world to create exclusive pieces that meet strict quality standards. This attention to detail and commitment to excellence are evident in their furniture, which is admired for its beauty and craftsmanship. Customers appreciate the store's attractive and inspiring environment, often visiting for ideas and inspiration. Many find the furniture to be stunning and distinctive, although some feel that the prices are high compared to the quality received. The store offers a variety of pieces, including beautiful tables, chairs, and accessories, with some customers expressing satisfaction with their purchases and helpful staff like Rebecca, who provided a friendly and supportive shopping experience. However, there are concerns about customer service and store atmosphere. Some reviews mention unprofessional behavior from certain sales staff, which made customers uncomfortable and led to negative impressions. Delivery and after-sales support also received criticism, especially regarding issues with fragile items like a bluestone dining table that was easily damaged and poorly handled by the company. Despite these setbacks, Arhaus has shown willingness to address problems, offering replacements and solutions when possible. Overall, Arhaus is recognized for its unique, beautiful furniture and artisan craftsmanship, but improvements are needed in customer service and delivery processes to enhance customer satisfaction.
Most Recent Reviews
December 2025
This store has simply amazing household furnishings. No one else carries furniture and accessories like this. They have incredible sectionals and dining tables!
November 2025
I bought arhaus barstools and 1 began to show a defect after some time. I reached out to their concierge - super quick response and a replacement is being sent. Worth it to splurge for quality !
September 2025
We had a wonderful experience working with this team to set up our new home. They have helped us make an old home feel fresh within our budget. They made sure we knew about sales and offers. We don’t feel pressured into sales. We had to exchange a furniture item and this was a smooth process.
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- Charlotte, North Carolina