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February 2024 by Abi
Staff is SO rude. I hate coming to this location for the shear fact that they’re so inattentive and have such a horrible attitude. It takes so long to check out and/or make a return. There will be four employees on the floor seeing a line forming and won’t help the only person at the front. It’s ridiculous. Don’t recommend. Just order online and ship your returns
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January 2024 by Sarah McComb
Love !
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December 2023 by Ashley Johnston
I love their clothes but this location sucks. Every time I go the employees are in a bad mood and unhelpful
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December 2023 by Katie Sebranek
This is probably the nastiest store in the mall. There is always clothes everywhere and the dressing room floors are disgusting. Don’t waste time going there, just go to the online store
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December 2023 by Jasmine A
Beware Store associate made me take a refund on a store gift card. Even though my return was way within the 30 day policy. Never shopping at this store again. Smart store tactic to make customers buy from them again. Calling customer services to get resolved.
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December 2023 by Diana M
I’m actually trying to get in contact with the real Manager, because the lady who is on duty, claiming to be a manager, refuse to give me her name( for security purposes!) never heard such a thing!Horrible customer service, Trinity was very rude! I wish this place will hire competent team, not mean high school teenagers running this store.
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November 2023 by Kerri Peterson
Unfortunately the staff here is extremely unprofessional, unfriendly and not helpful. I will continue to shop online due to the staff in the Charlotte North Carolina store.
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October 2023 by Allison Ince
A&F has quality pants and tops. Haven’t shopped there since college and my most recent visit was great. Glad to see there is more diversity amongst the employees. Prices are high but the clothing is quality. Ordered 2 pair of wide leg pants because they didn’t carry them in store. The store seems to have limited inventory so browse online first so you don’t waste your precious time driving to the store.
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October 2023 by Allie Ayers
The manager here is the best! She was so calm and always so friendly. Even when there is a big line, she gets things DONE with nothing but a positive attitude. Such a great thing to see
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October 2023 by Kaeli Barnwell
It seems like every time I come to this specific location there is always something happening to prevent me from being able to shop here, whether that be that they are closing early for unknown reasons, because they are short staffed, or the system is down. Multiple times this has happened with my boyfriend as well. Twice in one week now I’ve come and have been unable to make a simple return. The first time because they couldn’t accept returns, certain cards or cash, and today they are closed for an unknown reason. It’s near impossible to get out of work and get to the store before they ‘close’. With the holidays coming up, I hope this is an issue that is addressed, it’s very frustrating.
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August 2023 by Michael Freeland
Good service
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August 2023 by mariah ruiz
Staff was super friendly and accommodating despite shopping right before close! (Last minute weekend trip and needed an outfit!)
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August 2023 by David Eaton
Walked in, walked out. For being at a prestigious mall, there isn't much in this store worth looking at, especially for Men. How are they still in business at this point?
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August 2023 by Ramit Singla
I had an extremely disappointing experience at this store. I purchased a sweater two weeks ago, and when I wore it for a few minutes, I felt incredibly hot. When I tried to return it, the store front desk lady flat out denied my request, claiming that I couldn't return it since it was already worn. This policy is completely unfair and unsatisfactory. I will never shop here again and strongly advise others to avoid this store at all costs. The lack of customer service and refusal to address a valid concern is simply unacceptable.
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August 2023 by Katie Joles
The shirts I liked had makeup all over them, which I understand is the fault of a customer, but it was obvious an employee re folded the shirt and put it back dirty. I would have bought the shirt if it wasn’t dirty.
