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March 2024 by Rosa González
God save me this place, they take the water out of your eyes, I took my car for an estimated cost of 7,880 dollars, it went to 2 other different places and it cost me 3,200 and all the original new parts, in reality my car didn't need that much, it was a shock next to the right light... but hey, I suggest you first quote somewhere else!!
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March 2024 by tayvion meadows
Went today to get my window repaired after my window was busted out and the service was fast and the team was personable and professional . Thanks Eric and the team there for the amazing service and recommendations !
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February 2024 by Hunter Marshall
Wow.. where do I even start. This collision center not only saved my car from being totaled out in a reasonable time frame. You can see the damage that was done to my vehicle and the excellent job this collision center did before and after. I had called around to several collision places in Charlotte and got mixed responses that my car (2006 Corolla) was too old to source parts etc. as soon as I called this collision center they came and towed my car to their garage within the hour (no lie). They worked with the lady’s insurance to get my car repair instead of totaling out (after asking me which I’d rather go with!!). They called me with multiple updates on my car throughout the time it was there. The impact also caused some damage to some of my motor mounts and since I was basically maxed out on my insurance claim they worked with me on an EXCELLENT price to get these taken care of too. I would give this place 6 stars if I could and would recommend ANYONE to have them repair your vehicle. Not only is the customer service here fantastic, but their work is QUALITY- you can see for yourself in the pictures!! Shoutout to Five Star Collision! You guys are really outdoing yourselves!!!!
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February 2024 by Tyekka Sadler
Great experience using this shop! No complaints what so ever. Car repaired back to great condition within reasonable time.
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February 2024 by L. Sherril
This is by far the absolute best experience I've ever had with a body shop! My vehicle was previously at Starnes, where it sat for two and half weeks, and they hadn't even ordered the parts. 5 Star picked my vehicle up, ordered parts THE SAME DAY, and had my repairs completed in two weeks!! Exceeded ALL of my expectations and even gave me a discount when I came to pick my vehicle up!! The employees have superb customer service skills, and the owner is super sweet! I highly recommend this shop for any and all of your vehicle body repairs!!
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February 2024 by AliOu Bah
This body shop is amazing . From the time I called. Eric and his team took take care of me. They went above and beyond to give me a great service . It took them just a week to fix my car rear end. I’ll definitely recommend to anyone who lives in Charlotte and its surrounding . If there’s any delays, it might be the car parts so be patient, you’ll be happy at the end
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February 2024 by Rayray S.
picked up my car today and it looked better than new. staff has been super helpful, kind and great. service was fast and excellent. they took such great care of my car! CB
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January 2024 by Brianna Price
Amazing experience, my car looks practice brand new ! Here’s before and after pics . The team was very fast and efficient , got the job done in less than 2 weeks ! Deserves more than 5 stars !
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January 2024 by Caleb Sherrill
Exceptional Service and Outstanding Results at 5 Star Auto CollisionFrom the moment I stepped into 5 Star Auto Collision, I knew my car was in the best hands. Their team not only exudes professionalism but also a genuine care for their customers. They repaired my car’s bumper, and the experience was nothing short of spectacular.The customer service was top-notch, with staff members who were not only knowledgeable but also incredibly courteous and patient in explaining the process. Their attention to detail and commitment to excellence was evident throughout my interaction with them.The before and after pictures of my car’s bumper speak volumes of their impeccable workmanship. It’s as if the accident never happened! The repair was completed in a timely manner, and the quality of work was beyond my expectations. (Pictures are of another car they completed since I didn’t take before and afters.)I highly recommend 5 Star Auto Collision for anyone needing auto body repairs. Their name truly reflects the quality of service and results they deliver - a five-star experience through and through!
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January 2024 by Sherry Shields
Omg they are wonderful I was a victim of a hit and run I was devastated five star auto not only did a fantastic job on my car but made me feel whole again.
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December 2023 by Mary McKnight
My Hyundai was vandalized and I took my car here for repairs and now it is terrible. I annot go over 63 mph on the highway without my car shaking like it's going to fall apart. The owner says it's a dealership issue. However er my car was not running like this prior to their repairs. This is my experience. I'll keep u updated as I pursue to have this corrected
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November 2023 by Orawan Sautter
Highly recommend this shop. Eric and his team were great to work with and helped advocate for me when the insurance company was taking their time with my claim. They were able to get my car in the shop and fixed quickly. They work closely with the rental company down the street and were helpful in coordinating the rental drop off. They even detailed my car for no extra cost.Service: Body & Trim
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October 2023 by Nicole Velez
5 star is all around a 5 star company! They are very attentive and they’re communication is top tier. My insurance company drug me thru the mud and they were so patient & went above and beyond to ensure my truck was back to her best self prior to the accident. They were never upset when I requested multiple trips back because I was noticing things that weren’t right with it. They fixed everything for me with a smile! I highly HIGHLY recommend them if you are need of repairs!!! Thank you Long & all employees for all the wonderful work you’ve done!
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September 2023 by Trent Tucker
Best Auto repair work I have ever gotten. Came in with an undercarriage hanging and front bumper damage. Fixed the car a week earlier than expected and the price was cheaper than the original quote. Would highly recommend taking any repairs to them. Awesome customer service, understanding & nice. I'm not big on leaving reviews but this team was awesome!Service: Body & Trim
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September 2023 by Melissa
If I could give this place 10 stars I would. Long is one of a kind. He cares about the work he does and makes sure you are taken care of. I've had to take my car here twice and both times I was over the moon with the outcome. These people know what they are doing!!! Between their customer service (Bri at the front desk is an GEM!) and fair prices, I wouldn't go anywhere else. I have already recommended them to friends in need of collision repairs. Thank you Five Star for constantly going above and beyond... you are truly the BEST!Services: Painting
