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February 2024 by Diane S.
For sure! I brought jewelry in for repair and couldn't get a straight answer. Staff said it would take too much time and didn't have diamond stock to fix, etc. That Travis was had broken ribs, etc. This is a ring I bought from them.
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August 2023 by Katie Courtemanche
I was given a lovely custom made ring (green tourmaline) designed by William as a birthday gift which is absolutley amazing and one of a kind as well as earring also lovely. I also purchased a lovely custom order length gold necklace and wear all items a lot. Very nice quality. Amazing design and overall wonderful. I would not shop anywhere else if looking for truly special pieces of quality. Entire staff are super!
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August 2023 by Derrick Robertson
I had the most incredible experience with William Travis Jewelry! When it came time to find the perfect engagement ring for the love of my life, I knew I wanted something truly special and unique. From the moment I walked into their store, I was met with warmth and professionalism, making me feel right at home.Travis, the owner, is an absolute gem (pun intended) to work with. His expertise and eye for design are truly unmatched, and he took the time to understand my vision and preferences while offering valuable insights and suggestions. His passion for jewelry and commitment to creating exquisite pieces shone through in every step of the process.The selection of engagement rings was breathtaking. It was evident that each piece was crafted with the utmost care and attention to detail. Travis patiently guided me through the various options, ensuring I found the perfect ring that reflected my partner's personality and style. His genuine enthusiasm and knowledge made the entire experience enjoyable and stress-free.When I finally found "the one," the ring surpassed all my expectations. Its brilliance, craftsmanship, and elegance left me in awe. The attention to detail was impeccable, and I knew I had found the perfect ring for the perfect woman in my life.William Travis Jewelry is more than just a jewelry store; it's a place where dreams come true. Whether it's for an engagement, anniversary, or any other special occasion, I wholeheartedly recommend William Travis Jewelry. They go above and beyond to ensure that every customer finds a piece of jewelry that holds sentimental value and is cherished for a lifetime.If you're looking for a truly extraordinary experience and a piece of jewelry that will leave your loved one speechless, look no further than William Travis Jewelry. Thank you, Travis, for helping me create a moment that will forever be etched in our hearts.
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July 2023 by Fish Mih
Took my necklace and pendant to be fixed. Ruined my necklace and charged me for welding that he didn’t do. When I took it to another jewelry store to fix the damage they did to my necklace. He told me that they never weld it. Poor craftsmanship and dishonest.
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June 2023 by Sherry M.
William Travis Jewelry is the best around. Travis listens to what you have in mind to create a work of art for you!!I am so pleased with the work that has been done for me in the past. The services & care provided are top notch.
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April 2023 by Caroline O.
I just picked up a ring that was resized that originally they told me would take three weeks to do. It ended up taking three months. I went in to check it took 10 minutes to find and at some point, they looked kind of panicked that they didn't actually know where it was.Finally, three months later, I called to check and the owner calls me leaves a message that they misplaced it in another pile and it has been ready, they just didn't call. Finally as I pay $120 for a slight adjustment the girl tells me if I use a credit card they are going to pass the service charge onto me. This is absolutely insane for a business that charges an exorbitant amount of money for their jewelry. She argued with me trying to educate and Millenialsplain to me why they were passing the cost on to me. I understand there is a service charge with a small business, but this is an establishment that has been in Chapel Hill for a while. Shame on you for bad business practices!
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March 2023 by Ashley
My experience at WT Jewelry was awesome. I was nervous as it was for a ring removal. They immediately put me at ease and the process was swift and professional. The shop is amazing and to be able to see the workshop where all the magic happens was a sincere delight. I'm looking forward to having my ring restored there and bringing them additional business in the future. If I could give more than 5 stars I would!! Highly recommend.
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February 2023 by Ko Kyu
Artwork. Top notch, unique, world-class, one of a kind jewelry at what I would consider to be a very reasonable price.Always great service, always impressive finds.
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February 2023 by Jennie H.
William Travis Jewelry has my business for life! I met Travis when he was working for another local jewelry store over 20 years ago. My first appointment with him was just after he went out on his own-- literally in his garage! Flash forward to today- he's come a long way. His WTJ original designs are true pieces of art (and he's got industry awards to prove it). He has a signature style that I can spot across a room: the designs are a spin on classics. It's like he takes your grandmother's favorite ring and makes it fit for today (and for decades to come). Timeless style. The current storefront is like walking into a jewelry paradise- if you're looking for something new and different: WTJ is your place to go! Whether it's having my ring cleaned and polished, a necklace repaired, a watch battery replaced, or a new piece made out of a family heirloom, Travis and his team always exceed my expectations. Five stars for service every time!!! PS. Today everyone left with something- even my youngest son. Thanks for the ring pop, Travis!
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February 2023 by Tyler Hanke
Travis was amazing! I went in today with my girlfriend's bent ring she had asked me to fix. I wasn't confident that I would be able to do it myself without breaking it due to it having a shell on it so I brought it on in to his shop to take a look at. There was already another customer there being helped, so Travis himself came out to help me and inquire about my needs so I showed him what I had. He assured me that he would try his best to restore it with the utmost care. Voila! He was able to restore its form and even polished and shined the ring for me. I offered to pay but he wouldn't let me. You just kind find service like this anymore!
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January 2023 by Kalyn Pope
Jewelry store is VERY GOOD i got a ring for my grandma before she died.. she loved it she loved that red blue ring. William Travis was very comforting to her even when we were just looking, William Travis and his jewelry store will be forever in our hearts..
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January 2023 by Kyra Pope
This Jewlery store is very open and shares the process of the Jewlery creation to bring to the consumers attention their focus on ethical Jewlery. I came in for a necklace to match my eyes for a special dance hosted in my honour and found the best bluest eyes in Texas piece and wore it feeling so confident and good looking! Thank you again for the great necklace❤️
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December 2022 by Kacie
My mom and I first discovered William Travis Jewelry in 2005. His store was amazing. I picked out an amber necklace. A timeless piece that I still love to wear. I knew then that he would someday make my wedding ring.Fast forward quite a few years later, I have received the most beautiful engagement ring I could have imagined. The ring is wonderful reflection of my relationship. It is so unique, absolutely perfect.We met with Travis and Marika to design the ring. All I knew going in was that I wanted something special with a little bit of blue. Somehow from that, they walked us through the process and designed exactly what I wanted! For anyone considering a custom wedding ring, I can't recommend William Travis Jewelry enough. Travis is also very respectful of your budget (or so I've been told by my fiancé). My custom ring is absolutely perfect. I am so happy to have a one-of-a-kind ring. I cannot recommend William Travis enough.And aside from my engagement ring. His shop is just amazing. If nothing else, just walk through to enjoy the experience. Having lived in Europe as a child, his pieces remind me of a modern museum. He uses such a wide collection of metals and stones; I cannot justly describe the beauty.Thank you so much Travis!
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December 2022 by Colleen McDowell
Excellent customer service and quality Jewlery. Helped to design an engagement ring with a very quick turn around time. The ring was designed beautifully and very well made. Marika met with us a few times and was always very helpful and available for questions. Owner was friendly as well, he walked out to introduce himself. Also had a number of pieces appraised. Will be back to have wedding bands and other pieces designed by them. We live about 45 minutes away but well worth the drive
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October 2022 by James Cundiff
If you choose to do business here, make sure that you get ALL agreements in writing. When I had William Travis rebuild my wife's rings, I was promised that servicing the rings (tightening stones, etc.) would be free. Apparently the owner does not remember that conversation. I should have had him put his words in writing.BUYER BEWARE. ASSUME YOU ARE BUYING "AS-IS" ULESS OTHERWISE STATED IN WRITING.My issue is not a product quality issue, it's an honesty issue. If you're buying jewelry in Chapel Hill, go to Wentworth & Sloan instead. They are in the same mall and they are honest.
