-
May 2024 by Kelly Walsh
Horrible. Most unpleasant pharmacy staff I've ever encountered. The place has no management or customer service.
-
July 2023 by A. Turk
After using this location for a year I left because I got such poor service from the daytime pharmacy tech. My husband convinced me to go back because of the convenience of this location. The same tech, Dawn, refused to acknowledge me when I approached. When she did look up, she mumbled with a frown if she could help me. At this point I’m groveling my request. She starts shaking her head “no” before I’m even finished. I ended up calling the pharmacist to get an answer to my question. I really hate to complain about an employee, but Walgreens has lost my business.
-
June 2023 by James R
They should replace the rug floor
-
June 2023 by Amir Rezvani
I called several times and they put me on hold more than 20 min each time without response. Very poor service.
-
June 2023 by NC Spears
You guys need to do better. You guys don't deserve this one star
-
June 2023 by Miranda
After really bad experiences over the past weeks from other places, this was just awesome. Shout-out especially to Simon, the operations manager, the nurse and everyone there. Everyone was super nice and professional. You are amazing and this is by far the best Chemist in NC Chapel Hill/Durham. Thank you.
-
April 2023 by Tiff D.
Came in to pick up a prescription for someone and was treated extremely rude by the pharmacist. Customer service skills are clearly lacking at this location .
-
October 2022 by R Ashman
Best customer service I have experienced in years. Kindest employees ever. Nothing but love for this location. After being disappointed by almost every other pharmacy in our area this location shined and allowed us to get what we needed.
-
September 2022 by Lirands
After really bad experiences over the past weeks from other places, this was just awesome. Shout-out especially to Simon, the operations manager, the nurse and everyone there. Everyone was super nice and professional. You are amazing and this is by far the best Chemist in NC Chapel Hill/Durham. Thank you.
-
August 2022 by Jake Jaimez
Never alerts me when my prescription is there and ready for pick up until after the fact.
-
April 2022 by Alexis Jones
I used to work at Coco Bean beside Walgreens before we moved and we would always come here to get what we needed. A pack of cleaning wipes or ice for the summer drinks - you name it - Walgreens was our spot to go. I also live nearby so naturally I come to this one often when I need something small but do not necessarily need to go shopping entirely. I cannot recall the name of the sweet older lady who works up front but she is so nice! She always greets me when I come in and goes above and beyond to let you know she loves her job and customers. I recently began getting my prescriptions here as well and I am always in and out - no hassles. I would also like to compliment how clean and nicely organized this store is. I cannot say enough good things! If you are in the area - this is your Walgreens to go to!
-
December 2021 by Duane Cochran
Prescriptions can be nearly impossible to get due to insurance companies. Pharmacist Katie has been nothing but helpful when issues arise. I hope Walgreens appreciates her as much as I do.
-
December 2021 by Jason C.
I had to drop off approximately 40 packages to be picked up by fedex at this location, although they barely had the space for it, they went above and beyond and took them in so I could catch my flight In time. Really saved me and the staff was so helpful!
-
October 2021 by Nathan Anglin
Came here for flu shots, quick and easy. I wish the parking lot was better (the spaces are crazy narrow!) but that's not really Walgreens's fault.
-
October 2021 by Donald C.
I strongly suggest not using Walgreens Pharmacy. I am a Type I diabetic and rely on a continuous glucose monitoring system (CGM) to monitor my glucose levels on a real time basis. This is especially important because I often experience dangerously low glucose levels in the middle of the night and am alerted by my CGM when this happens so I can treat the condition. I recently received an automated text msg from Walgreens that the transmitter for the CGM which last 90 days was set to expire and I submitted a request to have the prescription refilled as I have done in the past with no problem. My insurance is with Medicare and Walgreens is an approved supplier of they Dexcom G6 CGM for Medicare. Unlike the last time the prescription was refilled I received a response from Walgreens that they were waiting for the insurance coverage to be approved. Several days passed with no update from Walgreens so when I called they said they have not heard from Medicare and told me to call Medicare myself which I did. Medicare confirm the CGM transmitter was covered and puzzled by the Walgreens position. After three more days I called Medicare again trying to determine the hold up for this vital medical device and they got on the phone with Walgreen's and me at the same time. Walgreens again claimed they had submitted the request and the Medicare person gave them another number to call since Walgreens claimed they only had one contact number. Still no response from Walgreens and my transmitter is about to expire! In desperation I visit the store today and spoke with the pharmacist. After a long about 10 minutes of researching the claim, the pharmacist sheepishly admitted that MAYBE they have changed the procedure and that it MIGHT take up to 14 days for approval for this device that had previously been approved immediately and there was nothing else she could do. I the meantime my CGM transmitter will expire and I will just have to take my chances with low blood sugars at night and hope the prescription will be approved. This type of service does not deserve my business and I plan on switching providers as I suggest other should so as well.
