State Employees’ Credit Union (SECU) is praised for its exceptional customer service, particularly at the Chapel Hill branch on Elliott Dr, where employees like Flor and Rose go above and beyond to assist members with loans. Customers appreciate the enthusiasm and kindness shown by staff during in-person visits and phone interactions. However, there are concerns regarding the competitive nature of their interest rates for Money Market and Savings accounts, which some members feel are lagging behind current market trends. Despite this, many members express gratitude and loyalty, stating they will continue to rely on SECU for their banking needs.
The employees are what makes this place so special. I have been helped with enthusiasm and kindness every time I have gone to the bank or needed help on the phone. Great work!
October 2022
Great Branch, have been a member my whole life.Can someone explain why Money Market and Savings Interest Rates are so far behind the Curve? I hear people are getting 1.9% and so far SECU has only inched up to 0.40%. ?
July 2021
I have banked there for over 30 years. People are always courteous and helpful. My children bank there and my grandchildren have accounts there as well. I would rather bank here than in any commercial bank.
