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December 2023 by Dennis L.
Mr. Fortiage, the current owner of this operation, has impressed me with his diligence and hard work. Quotes for shipping a sculpture were provided and emailed to me after closing, later in the evening. The price was fair and I appreciated the extra effort made to explain the packing process, a request I always make when shipping sculpture. I recommend the Pak Mail Chapel Hill, NC operation, especially for people who are looking for special handling of valuable or special items. Great work.
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September 2023 by Bart R.
i contracted pakmail to ship an awkwardly shipped item. the quore was higher than i expected, but the owner explained the awkward shape would require special packaging. it turns out that the auction house did not accurately report the measurements and pakmail made a custom box just for my piece. the owner called me to tell me there was a slight delay due to the need of a custom box, and that he had spent the better part of a day making the package himself. further he honored his initial quote although clearly he was in the red on my shipment. i decided to increase my payme by ~12% to thank him. its rare to find customer service like that at pakmail these days, and the world would be a better place if there were. this is only the second review ive ever written, but pakmail has earned a perfect score. thank you pakmail!
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August 2023 by Chris Williams
Edit: the new owner is great, and does seem dedicated to customer service. However, I visited this place three times this last week. This lady was extremely rude, and only seemed happy when she was telling me why she couldn’t help me with my request. Is this an extremely high stress job? She always says she’s having a bad day. I’ve been in three times, I’ve heard her tell that to two other customers.
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July 2023 by Lala Mustafayeva
Expensive and rude staff. I wanted to print one page, the guy at the counter said color printing costs 50, black and white 20. Ended up paying 3.5 for one color print. Why? Because they didn't tell us beforehand that sending the file via email costs an extra 3 bucks.Nowhere were the prices indicated.
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June 2023 by Molly Rice
I needed last minute services for shipping artwork across the country. Nathan, the owner, took the time and great care to ensure my experience was flawless. He ACTUALLY came to my home two times to helped me drive my artwork to his store because my rental car could not fit the bigger items. It was incredibly helpful! I had many fragile items and was worried about sending them via mail. However, the packaging of my artwork was meticulously packed and everything arrived on time and safe. He was in communication with me the entire time to let me know when the packages were mailed and when to expect delivery. He truly went above and beyond to help me and I am so grateful. This store is the best! If I could I'd give him 20 stars!
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May 2023 by P B
I was recently informed that the new owners will not provide a receipt if you drop off a USPS package - they say they don't make money on that. With everyone using mail order and needing to return items, many companies provide a USPS label. For Pak Mail to take this attitude is not good business!!! We need another business similar to Pak Mail in the Chapel Hill/Pittsboro area. I do not recommend using Pak Mail on 15/501.
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May 2023 by Diane
After much frustration regarding a very tedious return label packing situation Debbie took over and helped me to make a decision to consolidate 3 bulky purchases into one box. She did the repacking herself in what would have taken me more than twice as long. I will take all of my packages there.
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March 2023 by Bella S.
The lady at the counter is soooooo rude! She acts put out to just do her job even when you're super nice to her. I feel they're overpriced also so between that and how nasty the one lady always is, I will drive out of my way to ship elsewhere. Plenty of other nicer shipping options, I'm amazed they stay open with her attitude.
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February 2023 by Ele Croze
My experience was fantastic. Nathan and Catherine were extremely helpful in providing an estimate for shipping an entire 14 piece place setting of china with all accompanying platters, gravy boat, tea and coffee pots, etc across country to the San Francisco Bay Area and detail exactly how the china would be carefully packed.The final cost beat the estimate and arrived safely exactly on time. Nathan called me to verify some details and texted me updates on the packing process. His communication and follow through was exceptional. I couldn’t have been happier. I will definitely use their services again!
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February 2023 by Alan Zuschlag
I was having difficulty finding a shipper for an oddly sized set of two lamps and was about to give up in frustration. Luckily I called Pak Mail and Nathan was not only able to collect the lamps for shipment but he found a way to pack them perfectly so as to reduce the cost and ensure that they arrived safely. Two days later I had my lamps - after weeks of run-arounds with other shippers. Nathan was beyond professional and was excellent at trouble-shooting issues with the lamp configurations. I was very well pleased and will definitely use them again.
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January 2023 by Kong L.
It's nice to have a place where you can actually drop off packages for different carriers. I highly recommend pre-packaging and dropping off for ease. Other than that, I've never used the services directly.
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January 2023 by Janice Wall
I needed to get a package to Brooklyn, New York and I initially called and spoke to I believe her name was Deb. She was very professional, polite and helpful. I arrived at their location later and Deb assisted me with my request and I received excellent customer service from both ladies in the store. They took the time to explain the processes, my options and costs. I live in Chapel Hill, 15 minutes away but I ‘d rather go here because of the awesome service I received. I highly recommend this location for sending any type of mail. They were fantastic!!!!
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January 2023 by Karen T.
I am a long time customer of the Pakmail in Chapel Hill and recently mailed off a package to Minnesota which was twice the amount I usually pay. It seems the prices have recently gone up almost twice the amount I usually pay. I think this is beyond reasonable. The people at the front desk have always gone above and beyond the call of duty and I like the customer service. I would hate for this company to lose good business because of overcharging the customers. Hope to see more reasonable prices.
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December 2022 by Pamela Case
I happened to be looking for their opening time when I noticed this rating. I found it odd and read further. In my option, they are a Great, reliable business. Professional efficient employees who always give me every available option, honest delivery timing and assist with packaging. Been a loyal customer for many years. The fact that reviewers have issues with reserved peopledoing their jobs makes me laugh. They are absolutely pleasant to me and have in fact, helped me photocopy and organize a number of lengthy legal documents which they weren’t required to do. Also reliable notaries. I’m really not looking for a social “experience” when I ship packages. I’ll take these ladies over forced pleasantries from inexperienced kids any day.
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December 2022 by Tim Jacobs
Nathan (new owner) and his team picked up, packed and shipped to me eight large engravings. Friendly, accommodating service AND an AMAZING packing job! Arrival in perfect condition. A+
