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December 2023 by Marcelo Straus Takahashi
Moved from Brazil to NC. Derrick Pickerill at Chase has been so helpful and available, can't thank him enough.
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May 2023 by Blake Hartman
They are always understaffed. Good luck getting anything done here unless you have an entire day off.
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May 2023 by c hudson
This branch is unreachable by phone. It's infuriating, especially trying to reach the JP Morgan side of the house.
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April 2023 by Gabrielle DeFranceschi
Excellent service under short notice. Thank you!
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June 2022 by Jacklyn Wells
Friendly people but horrible bank. Debit card doesn't work at a lottery machine and routing doesn't work. for direct deposit! Useless!
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March 2022 by Samantha
There was one weekend where I really needed to speak to a Chase Associate Banker and all of the Chase branches in my town closed an hour earlier than the one in Chapel Hill. So, I drove 30-40 mins. over there and paid for parking to get assistance.One of the Associate Bankers told me that I would have to re-schedule for another day because they did not have time to assist me. I tried to tell her I drove from really far away. Kyrian overheard and he graciously offered to help me - even half an hour to his branch's closing. He did an excellent job and I wanted to thank him :))) Next time you come to this branch, ask for Kyrian!
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January 2022 by Norman Carter
Called to find out if they have a Notary on staff and could not reach a person nor leave a message. Instead, a pre-corded message instructed me to call back later. Not what I consider great customer service
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October 2021 by Jonathan Green
Always a wonderful experience doing business at this location. Friendly attentive staff makes banking a pleasure.
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August 2021 by Thomas Richardson
Within less than a week of opening an account already having issues, local office places blame on chase and has you sit on hold all day at their 1800 number just to talk to unhelpful customer service reps who are clueless and unhelpful. Use a local credit union and save yourself the trouble.
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July 2021 by Nicholas MIller
Chase has been right there for me the past 10 years. Now I go to wire money when purchasing a home. They cancel it the following day say I need to resend it and they can’t unlock my account. Everything went wrong because of there corrupt system. They are done, find a small local credit union or somewhere else.
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June 2021 by King Carter_TV
If you're thinking of using this bank turn around at the door. Trust me! See what they do is when you make a transaction is they charge your account at the time of the transaction and again after the transaction is done pending. This happens frequently and has happened to me. All my transactions before a direct deposit were taken from my account when they were made and after they pended for about a week they finally posted to my account and charged it again. They try to make you seem like your crazy and stupid. This really needs to be dealt with ASAP. That's not how you treat loyal banking customers.
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March 2021 by Michael C.
You don't deserve any stars you closed my account which was in existence for over 30 years based on some lies orchestrated by the credit bureaus. I tried unsuccessfully to unfreeze my credit files but due to them having an address I departed on October 30, 2018 I was unable to. You are not held harmless they have until The end of the month to get an apology letter to me. The. I'll be gunning one from you next along with damages you've caused me.
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January 2021 by Mike Margiotta
Thinking about banking here? DON’T DO IT. Been banking with chase for over 10 years and they treat me like sub-human. Horrible customer service and relations. Use a small local bank or even better, a credit union. They will give better service and rates and treat you like a human. You’ve been warned.
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December 2020 by THOMAS LOVELL
I have been banking with chase for 25 years. Looking for them to help me get this building.
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December 2020 by R William Perry
Extremely poor service. Recording says "too busy to take your call now, try later, when I call again my number is blocked so the call is immediately and automatically hung up after the first ring. Earlier they promised someone would call me back and gave me the name of that person. Nothing but crickets. Chase is being miserly, offering only an over worked and drowning team as they enter North Carolina.
