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September 2024 by Laura Saunders
I got to the perfect place when I had car trouble away from home on Labor Day weekend: Chapel Hill Tire on 15/501 and a woman named Daisy! Professional, understanding and thorough, Daisy led me through all the steps that would take place to repair my car, got all my contact information and handled everything exactly as she said she would. From start to finish Daisy provided me with every detail I needed to get back on the road, even including pictures of how I could get to the car after-hours. If you’re in trouble, give Daisy a call!
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September 2024 by Roberto Becquer
Terrible service, I took my work car and a personal car and neither of them repaired it. We don't understand what happened since I paid almost $1,400 dollars for my work car for brakes that were supposed to be the best, that they repaired and supposedly gave a guarantee. Well, none of that happened, my car was worse than I thought they had to fix. I took it so they could do something, I even talked to the manager and he told me to take my car and not to worry about them going to see what could happen, because I don't know what happened because my car was the same.
Same with the personal car, they changed the tires, 2 front tires and checked the tire sensor since the light was on, alignment, so I paid more than 1,600 and the sensor light never went off. I took the car back for the warranty 2 more times and they were never able to solve that problem.
I had to take the car to another place and pay again for a service that I was supposed to have already paid for.
Terrible service, not recommended, there are better places.
I went to get an estimate directly from the Ford dealer to see how much they would have charged me and the difference was enormous. Please don't trust them.
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September 2024 by Mike Marino
We dropped off our car today at 10:45 for an 11 a.m. oil-change appointment. We were told it would be ready at 12:30. We returned at 2 and the car was still waiting to be serviced. "We've had a lot of things going today," was the excuse. There was no call to us. So no more of our business. And we had bought tires there previously, so they're losing a good customer. I think people just don't give a crap anymore, they didn't even say or seem sorry.
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September 2024 by Mark LaChance
Paid over $600 to have my emergency brake fixed and when I picked up my truck it was just barely holding on a level surface with lever fully deployed. I asked why emergency brake lever wasn’t adjusted and was told mechanic could not find cable adjustment. In 30 seconds I found it on YouTube and showed them and they wanted to charge me another $385 to adjust it. I questioned why it wasn’t included in original price and was told because it was in a different location it was an extra charge. Did it myself in less than 5 minutes. I be been going here for years servicing my 4 vehicles, tires oil changes and routine maintenance. I will be looking for a new place to take my business.
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August 2024 by paul magann
Went in for a 4 tire balance plus rotation. After the 2nd attempt the car still shook. They lost my 4 Honda metal dust caps I had had for 12 years. I had to ask for my wheel security lock adapter, they improperly attached 1 center rim cover plate & I lost it when I left their store.
One year ago they did a good job balancing my new Yokohama tires but I do not recommend you having any service done at this branch.
I ended up going to their Apex branch which balanced the tires acceptable but not perfect.
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August 2024 by Katie Gwaltney
I was actually taking donations to the thrift store a couple doors down when I heard a hissing noise coming from my tire. Realized an old rusty KEY had somehow punctured my tire. So I mean, hate when that happens but y’all, these guys saved me. They were able to plug the hole quickly and from the second I walked in, I felt so welcomed; everyone I interacted with was kind, helpful, and so friendly. Definitely check these guys out!! 10/10
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August 2024 by Greg Hunicutt
CHT’s pit crew did a phenom job on my vintage “Inni Audi.” I hope to bring IA back in b4 a coastal road trip in a few weeks.
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August 2024 by Kathryn Hubbell
Excellent service. Helpful people
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August 2024 by Lynn Anne Newbegin
They were able to fit me in for an oil change because my low oil light came on and even though it was the day of the storm I got my vehicle done in a timely manner with great communication
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August 2024 by Michael Rosales
They are efficient and professional and great service
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August 2024 by Jim Merritt
Helped me out of a time crunch. Very friendly!
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August 2024 by Lindsay Guaman
This company may or may not do good work. I cancelled my appointment because I had to wait too long.
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August 2024 by Dave Washburn
Purchased new tires with alignment....easy drop off and service...pricing consistent with purchasing four new tires.
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August 2024 by Jenn
Every visit I've made to this service station has been lovely. From the clerks at the counter to the courtesy driver, excellent customer care through and through.... not to mention the professionalism and experience of the service staff. 5 stars, indeed
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August 2024 by Anita Gregory
Chapel Hill Tire at Cole Park Plaza put two new tires to match the two I bought there last November. Their price was better than Discount Tire in Durham. I had thought about taking the cheap route at Walmart but they do not have the customer service that I have at Chapel Hill Tire.
