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September 2023 by Andrew L.
Second trip to pharmacy with confirmed Covid vaccine appointment to learn they were out. CVS is terrible and did not provide any notification my appointment was cancelled. Just terrible.
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May 2023 by Sherry B.
This is my go-to pharmacy. Have never had an issue in 8 years. Not sure why so many negative reviews -- that has not been my experience at all.
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April 2023 by Kristin R.
Do NOT go to this pharmacy unless you literally have no other option. I had so many issues with this pharmacy when we used to go to them - filing insurance under the completely wrong name, filing insurance incorrectly, losing authorization. We switched to 501 Pharmacy and have never had a problem but because 501 is small, occasionally they'll request CVS to fill it. It can never just be an easy process and the techs that work here are not helpful and do not know how to competently do their jobs. Avoid.
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April 2023 by A. W.
Worst pharmacy I have ever used and I have used pharmacies in all sorts of facilities. I am not quite sure what the problem is (bad computer system, no training, unprofessional staff, no management), but everything that can go wrong has gone wrong: they keep dropping the cards we have on file, they lost my husband's insurance information after using it several times before, they refill for the wrong number of pills, and I can go on. I am hoping things can improve because living in this zip code does not leave us with many options and my insurance would only allow CVS for the specialty drugs that I have to have.
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December 2022 by Angela H.
I have never had a problem here in the past 2 years. Everyone is so friendly and nice in the pharmacy. It has been backed up in the pharmacy Drive thru a few times but these things happen
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December 2022 by Joanne S.
Worst experience ever. I moved six months ago and moving my scripts from the Cary location to the Chapel Hill location has been rough. Today was the worst. I called CVS Chapel Hill to request a refill for an active prescription and was put on hold for 25 minutes. Finally I get through and the lady (speaks with accent) tells me that she can't fill the script and that I need to go to the Cary location because she doesn't see the script in their system and that it's not a CVS script. She then tells me that someone else will assist me and puts me on hold. I am waiting and waiting and no one gets on the phone. Finally I drive 16 miles to the pharmacy and walk into the store while I am still on hold. After being on hold for over an hour, I finally meet a competent person who is able to "find" the script in the system. Now I am sitting here waiting. They said it should be ready in 25 minutes. It just shouldn't be this hard to get medicine. CVS is the only pharmacy around and every time I go here, I see frustrated customers.
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October 2022 by Alexa L.
This location never has to it together. The aisles are usually cluttered and forget having an organized and timely appointment. The staff is rude and lacks communication between team members, making it difficult for customers with appointments or prescriptions.
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May 2022 by Annie L.
I was here for cold medicine at 2 pm. Was told they were closed for lunch and I could do the drive through. In the meantime, I selected three beauty items. At the cashier, the total seemed high. Turns out I was overcharged for two of the three items, which required redoing my simple purchase twice. Then I got in the drive through to get the cold medicine, and after waiting ten minutes, once at the window, I was told I had to come back inside. I will find a different pharmacy from now on.
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April 2022 by Donna W.
Where do I begin? Let's make a Long story short (no pun intended as, you will have to wait a Long time for them to answer phone (one time I was on hold for over 30 minutes, I stayed on the line and drove there, waited in the pick-up line and got my script and was still on Hold!!! We're talking over 45 minutes on hold.) You'll also have to wait a Long time in line, indoor or outdoor. I think we all know that CVS charges more than any other pharmacy in the vicinity. We have insurance. CVS charged $212 for one RX, Harris Teeter's cost for same RX $8.43!! Really?!? The final straw was the 'attitude'. Not once, multiple times. If you google nearby pharmacies, you will see the rating for this store is as low as you can go. I noted that 501 Pharmacy had 5 stars. I've never been but, I think I will shop at a 5 start pharmacy.
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March 2022 by Shohreh T.
I went there to get free covid test kits through my insurance. I was told that I was not eligible, but my daughter would be if she called in. My daughter called and was on hold, as I could hear that "there is a caller for pharmacy on line", while 4 members of the pharmacy were present and would not answer the phone. When I asked them to pick up the phone, they told me they were busy helping customers! I told them that I was the customer and my daughter is holding the line. They finally told me to sit down, so that they could answer the phone! While I sat down, they finally answered the phone after 10 minutes. Then they told my daughter that she would not qualify for free test kits, even though she has Blu Cross.
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February 2022 by Karen K.
Had an experience today 2-22-2022. Had to pick up two refills and CVS never looked to see if there was a new prescription for the pills. They did an auto renewal. As it turns out both prescriptions were changed by my doctor One was a reduction from 3 pills to 1 pill per day. Another from 150 pill to 100 pill They never picked it up. Very disturbing They did have the new change in their computer but NEVER looked at it. Also the person behind the counter was filling prescriptions and taking care of 2 customers at a time. He made mistakes while I was there. This had to be addressed but don't know who to report this to.
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September 2021 by Nancy C.
I have tried to use CVS at Chatham Crossing several times for services other than prescription refills--they do fine with refills for me. However, their attempts at providing medical care are terrible. The most recent (but not only) example: I happened to be there to pick up a scrip and thought I'd sign up for my COVID and Flu shots. Went on to their site and went through the whole questionnaire and was given an appointment for 1 hour later. I indicated my DOB, and that other than age above 65 I was not immunosuppressed. The site told me to bring my insurance cards. Rather than go all the way home and come back, I waited outside for the hour and then checked in. The employee went through my check-in and told me I needed my vaccine card, that a photo of it was insufficient. This was not on the registration information. Then he said I was not eligible because at that time they were not offering boosters for age only. CVS should never have given me an appointment if there was a hard stop. The registration form should have indicated I needed my vaccine card. This ended up wasting my time. The employee basically said "too bad". The failure to give any care to the patient's time is ridiculous and could be fixed with some very basic changes in their website. I've since moved all of my prescriptions to 501 Phar
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September 2021 by David L.
I have found they go out of their way to provide excellent service. Bottlenecks can occur at the drive up since one is full service and one is Prescription only. For safety they inly care for one window at a time. If there is a line if cars, I either go inside or come back at a less busy time.
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August 2021 by Shawn T.
Signed up to receive a pcr covid-19 test. Upon arrival saw conflicting signs of where to go. Parking lot signs equated the rapid and pcr test. I went into the trailer on the outside and was unpleasantly greeted by staff. I was told to wait until I was called. I never received any information about receiving a call. After my appointment time staff came out and asked me which test I signed up for. I indicated pcr and was told to go to the drive thru pharmacy line. I'm not sure why the rapid and pcr test are not given at the same place. Makes no sense. At least have Clear directions. A very disorganized cvs.
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May 2021 by Liz M.
I'm shocked that this pharmacy even has 1.5 stars, because that implies at at some point in the history of the world, someone must have rated their experience as simply bad instead of the utter, soul killing horror that spending even one moment in this pharmacy invariably is. I hate this pharmacy so much that when I found out I was going to have to come here because my prescription is not available at any other CVS in the Triangle, I actually debated whether it would be preferable to suffer without my medication for a few days, and one of the side effects of missing medication is that my hair literally falls out in clumps. Still worth it, potentially, but here I am, waiting with all the other chumps who thought it was worth patronizing this hellscape of a CVS. There were five people in front of me in line, and somehow the pharmacy "didn't have a chance" to fill out their prescriptions either. So we are all sitting here, in what feels like the pharmacological equivalent of Dante's third circle of hell, while the Pharmacist and staff do whatever it was that they DID have a chance to do. My money's on filling out the latest Cosmo dating quiz (if that's still a thing), but I also would be surprised if they are all back there updating their resumes because they hate to be here as much as I do.
