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February 2024 by Heather Cortese
Pharmacy employees are rudest. Base pharmacy isn't even this rude. Then help is stocking n doesn't want to go to register because oh wait for it they don't want too! But has time to answer her personal cell phone! This is unacceptable!
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December 2023 by Kerry Stone
I made an appointment online to receive several vaccines. I completed the (recommended time saving at appointment) questionnaire and received a confirmation number.Despite my on time arrival there seemed to be some confusion as the person assisting me had to stop to ask the Pharmacist several questions while trying to complete the computer information. I was then told I had not completed the questionnaire, which I definitely did along with the appointment, and was told I had to complete the forms to receive the vaccines.It seems that Walgreens cannot be trusted with your online submitted personal medical information!It is a shame this pharmacy is always a bad experience (see prior reviews) as the retail store personal are wonderful at this location.
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August 2023 by Diana Curl
The people at the pharmacy lie. I had one prescription ready to be picked up and another that I put in 6 days prior that wasn't filled. The pharmacy called and asked why I didn't pick up the one. I said I've been waiting 6 days for the other one. They said my second insurance didn't approve their portion and they told me to call and find out why. I called and was told Walgreens never requested it so they couldn't approve what they never got. I called Walgreens back and asked why they didn't contact my second insurance. Instead of answering me they offered a coupon where I could pay $25. I asked why I would want a coupon when I have 2 insurances and between the 2, my prescription is completely covered. Finally they agreed to go to my second insurance.On top of this I have another prescription that they tried to charge me full price for because they said my primary insurance wouldn't cover it because it was over the counter. Since my primary insurance said no, they couldn't go to my secondary insurance. I contacted my primary insurance and my provider and learned that Walgreens never contacted my provider to get prior authority.I'm really tired of the run around I get with this place. I don't know if they think people are stupid. I don't know if they're lazy. I don't know if the management doesn't hire enough staff. I don't know if the management even knows what's going on. Something is wrong with this place. I should not have to ask every time they fill a prescription if my second insurance was applied. And they should be calling providers if prior authorization is needed. These people don't want to be bothered with anything other than filling the prescriptions and finding an easy way out by offering coupons that aren't necessarily better just to avoid dealing with insurance.
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June 2023 by Nick Hansen
Great selection and friendly staff up front. Pharmacy staff have always been helpful as well.
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May 2023 by Heather Herrmann
Horrible service from the app, the pharmacy, to shopping in the store in person. Tried contacting the pharmacy on a Saturday around 6:45pm, and kept getting "pharmacy closed" when I tried to call. They cancel prescriptions, require phone calls for some, and are generally NEVER available yet require a call on some refills. Couldn't even get through to the main line to try to reach the pharmacy! Awful service! Ridiculous!
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April 2023 by Ashish Vaja
They will suddenly price gouge you on your medications and not warn you. The management is untruthful and will not help you, I have used Walgreens for a very long time and this is the last time I will be spending any money there. My health insurance had a change and when I picked up the medication they did not tell me anything. I expected the normal $20 or less payment. When I got home I noticed it was $130 and called them. The manager said since I picked it up there was nothing she could do. I expressed how frustrating that is because the attendant always clears the price with me when its unusually high and they said nothing only to put it on express pay. She asked the person who helped me and they lied and said they told me the price. She then proceeded to claim that she managed to check the recording within only 2 minutes and verified the attendant clearly told me the price. When I called her out on it and said that if I knew that was the price I would have said something and also that there is no way she scrolled through the recordings and spoke to the attendant in 2 minutes I was holding. She then changed the story to there is nothing she can do because I picked up the medication.The same medication on GoodRx is only $50 instead they want to pocket the difference of $80. I was not asking to return the medication only to pay a fair price which I would have done had I known what it was. We wonder why the medications in this country are sky high, it is businesses like these. I will never, ever shop at any Walgreens after this experience.
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February 2023 by Kathy Cristofaro
I'm so glad we have a Walgreens here in Swansboro! I have always had great service here.
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January 2023 by Holland Topolski
Store was neat and looked sanitary. I go to Walgreens because there a dealer for blue bell icecream some of the best icecream I've ever bought, lately (last 6 months) they have the same flavors over and over. I have checked from Jacksonville nc to morehead city and it seems like all are carrying similar flavors. The reason for 4 stars.
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January 2023 by Pytheale
I went to get a COVID and flu test, according to the website, but I could only get a COVID test. This wouldn't be a big deal if I didn't have to walk out of the car and walk in and out the building while extremely weak, just to sit in a car for 10+ minutes just so I can take the test. I could've gotten other people sick! Unbelievable!
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January 2023 by Dottie Ann Feess-Batten
Delightful and helpful personnel. Clean store, products are up to date
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January 2023 by Youdothat.
Good store. This one runs discounts and deals all the time. Pharmacy is good too. I can pick up prescriptions for my gf if I get the code from her. I don’t get hassled about an ID which is nice. I usually come here for the atm since it’s an Allpoint linked with USAA. Being a member with them I don’t have to worry about transaction fees. Store is pretty close to the house so we don’t have to drive too far to get to it. Pretty convenient actually. I’d definitely come back here. Staff seem to really care about this location and are usually in the aisles regularly stocking shelves.
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May 2022 by Tara Zawatski
HORRIBLE CUSTOMER SERVICE! This pharmacy does not care at all. Go anywhere else.
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March 2022 by Sylvia S.
Walgreens in Swansboro NC has some serious issues. For the past 10 days I have been trying to pick up or have delivered my antiviral medication for a shingles outbreak on my left thigh. The pain is so unbearable it is difficult to walk on top of having a mobility disability. The drive thru window has been closed for 10 days that I am aware of, Sunday Feb 27th it was closed due to no pharmacist on duty, went on the app & scheduled for meds to be delivered instead. I thought it would be the best option but that was not true. Went today Mar 8th after being told on the phone the day before the drive thru should be open but was not told for Covid testing only. Why? rapid tests for in home use are available! Saw an employee leave the store and asked for assistance, she was on her lunch break, i was wasting her valuable time...guess i was raised differently since i would have helped and asked the supervisor to adjust my clock out time. Walgreens changed shipping companies, whenever i checked the tracking of the medication available on the walgreens app for fedex delivery there was no tracking number available. I called customer service to complain last week but apparently did no good, the medication that would have arrived Tue Mar 1st if fedex was still picking up and delivering is still sitting at Walgreens. Since I am alone, have no one to help unless I pay them, am unable to walk inside the store by myself due to severe pain, not knowing if I am still contagious and having to get back inside my house left me in worse pain. Thanks to the employee on the phone saying the drive thru "should be" open but failing to mention for covid tests only. Walgreens, Your new same day shipping company already breeched their contract! Hire another company or go back to Fedex please. This is no way to treat disabled senior citizens.
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February 2022 by Bill Hrywny
Omg....don't use this pharmacy if your hoping to use the drive through med pick up!!!! It's a friggin joke, better bring your lunch because your going sit there all day!!!! ?
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January 2022 by Justine Bell
Visited the Swansboro store Christmas eve. Normally we would not shop on such a busy day but ran low on a needed item. With covid cases soaring we were shocked the employees were not wearing masks. So disappointed in Walgreens.